Jobs in the United States

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Lead Structural Analysis Engineer
The Boeing Company
Titusville, FL
Boeing Defense, Space & Security (BDS) is seeking an experienced Lead Structural Analysis Engineer to join the team based in Titusville, Florida.
Added 1 min ago
Solutions Engineer
Blue Wireless
Richmond, VA
We are seeking a skilled Solutions Engineer with a background in telecommunications to join our team. The ideal candidate will play a crucial role in engaging with customers. You will…
Added 1 min ago
Identity and Access Management Specialist
Meriton
Irving, TX
Reports To: Senior Identity & Access Management (IAM) Engineer
Added 1 min ago
IP Network Engineer II
LEIDOS, INC.
Pearl Harbor, HI
…Management-Operations II (GSMO-II) contract has an opening for a Network Engineer in Ford Island, HI. The Network Engineer will perform sustainment, maintenance, Problem and Change…
Added 2 mins ago
ON
Senior Desktop Software Engineer
Orbit Neuro Co.
San Francisco, CA
- $185,000 to $215,000 USD / year
…responsive, polished, cross-platform application. A C++23 acquisition service with a Qt 6 / Qt Quick interface built in QML is a leading candidate, with gRPC and Protocol Buffers (Protobuf)…
Added 2 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
…Customer Experience Improvement (CXI) team, within Amazon Customer Service (CS), relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions…
Added 2 mins ago
Sr Manufacturing Engineer , AWS Board Core Design Team
Amazon Data Services, Inc.
Austin, TX · Seattle, WA · Cupertino, CA
…manufacturing engineering to the next level. As a Senior Manufacturing Engineer on the AWS Board Core Design team (Core Components Group), you will develop, deploy, qualify, and…
Added 2 mins ago
Manufacturing Engineer , AWS Board Core Design Team
Amazon Data Services, Inc.
Seattle, WA · Cupertino, CA
…manufacturing engineering to the next level. As a Manufacturing Engineer on the AWS Board Core Design team (Core Components Group), you will develop, deploy, qualify, and continuously…
Added 2 mins ago
System Development Engineer, Hardware Engineering Services
Amazon Web Services, Inc.
Seattle, WA · Cupertino, CA
…hardware/software components to build our servers, working with service teams to define products, and supporting operations in all the locations we have servers. You will interact with…
Added 2 mins ago
System Dev Engineer III, HWEngS Ultraservers
Amazon.com Services LLC
Austin, TX · Seattle, WA · Cupertino, CA
We are seeking a Systems Development Engineer to build automation software, diagnostic tooling, and fleet health infrastructure for our accelerated compute platforms. You will work across…
Added 2 mins ago
Sr. Manufacturing Engineer, Nitro SSD, AWS Nitro SSD
Amazon Data Services, Inc.
Seattle, WA · Cupertino, CA
…our throughput and quality targets. This role requires the engineer to be a technical contact and take on full ownership of the manufacturing launch and resolution of process issues. You…
Added 2 mins ago
Sr NAND SSD Product Engineer, Nitro SSD/NAND
Amazon Development Center U.S., Inc.
Seattle, WA · Cupertino, CA
Added 2 mins ago
Software Dev Engineer II, AWS Organisations
Amazon Development Center U.S., Inc.
Santa Clara, CA
You are a talented, detail-oriented, and enthusiastic Software Development Engineer who is excited about big challenges. You will contribute your creative ideas and energy to improving the…
Added 2 mins ago
Senior Software Engineer, AI Data
NVIDIA USA
CA · MA · TX · NC
A track record of owning a service in production and making it measurably better.
Added 2 mins ago
API Software Development Engineer - I
Synchrony Bank
Charlotte Engagement Hub, NC
Billions of transactions - and you’ll touch all of them if you join our IT team as an API Software Development Engineer - I. Imagine the sheer scale of what we impact every second of every…
Added 2 mins ago
Application Support Engineer
Base-2 Solutions, LLC
Bethesda, MD, MD
Base-2 Solutions is seeking a TS/SCI-cleared Application Support Engineer to oversee and support a media processing workflow application supporting DIA's National Digital Exploit and OSINT…
Added 2 mins ago
DevOps Platform Engineer/Linux Systems Administrator
Base-2 Solutions, LLC
Bethesda, MD, MD
Base-2 Solutions is seeking a TS/SCI-cleared DevOps Platform Engineer/Linux Systems Administrator to join a high-energy team deploying and maintaining common application-runtime…
Added 2 mins ago
Production Product Owner/Scrum Master
Base-2 Solutions, LLC
Bethesda, MD, MD
As the Product Owner, work closely with the Lead Systems Engineer, Release Train Engineer, and government leads to decompose high-priority requirements from the product roadmap into…
Added 2 mins ago
DevOps Software Engineer
Base-2 Solutions, LLC
Bethesda, MD, MD
Base-2 Solutions is seeking a TS/SCI-cleared DevOps Software Engineer to join a high-energy team building and deploying a cutting-edge technology stack in support of the DIA-NDOC (National…
Added 2 mins ago
Cloud Cyber Security Engineer
Base-2 Solutions, LLC
Bethesda, MD, MD
Base-2 Solutions is seeking a Cloud Cyber Security Engineer to play a critical role in the accreditation of a state-of-the-art technology stack under the DOMEX Technology Platform (DTP),…
Added 3 mins ago
Mechanical Engineer
Stellar Energy Americas Inc
Jacksonville, FL
As a member of the technical staff, the Mechanical Engineer is responsible for the design of modular TIAC (Turbine Inlet Air Cooling) Plant, CHP, Mission Critical and District Cooling Plant…
Added 3 mins ago
Field Engineer Technician- Cincinnati OH
Unisys Corporation
Cincinnati, OH
Takes complete ownership of onsite service activity.
Added 3 mins ago
Automation Engineer - Patching
Unisys Corporation
Remote, United States
We are seeking a motivated Automation Engineer with 3-5 years of experience to replace repetitive manual tasks across our Steady State teams (Windows, Linux, Storage, and Backup) with…
Added 3 mins ago
Senior Middleware Engineer – Vulnerability Management
Unisys Corporation
Remote, United States
Handle incidents, problems and changes through ITSM processes and meet service level agreements.
Added 4 mins ago
AP
Analytics Engineer
ACTIVISION PUBLISHING, INC.
United States
- $79,200 to $146,504 USD / year
Job Title: Analytics Engineer – Mobile Marketing

Clopay

Customer Support Representative

Troy, OH, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Open the Door to Your Future with Clopay Corporation & CornellCookson

At Clopay Corporation, we are more than just North America’s largest residential and commercial garage door manufacturer - we are a powerhouse of innovation, safety, and design. Through our premier brands, we lead the industry in providing groundbreaking high-performance closure solutions for both the places people call home and the spaces where the world does business.

Headquartered in Mason, Ohio, and operating state-of-the-art manufacturing facilities in Troy, Ohio, Mountaintop, Pennsylvania, and Goodyear, Arizona, we are a proud American-owned company and a wholly-owned subsidiary of Griffon Corporation. Our reach extends across 55+ distribution centers and thousands of retail locations in the U.S. and Canada ensuring that we deliver the right door for every opening – from homes to businesses and beyond.

By joining our team, you become part of a legacy that blends the residential elegance of Clopay, known as "America’s Favorite Garage Doors," with the industrial strength and 180-year heritage of our rolling brands, Cornell and Cookson. Together, we secure everything from family garages to the world's most iconic stadiums and skyscrapers.

We currently have an opening for a Customer Support Representative l in our Troy, Ohio location. The hours are 12:00 PM to 8:00 PM- Monday through Friday.

Responsibilities/Principal Duties:

¨ Answers inbound and places outbound calls in a call center environment with the goal of increasing business, customer satisfaction, and customer retention.

¨ Performs all order entry and invoicing functions under established automation system controls and processes.

¨ Position is logged into the ACD system at all times to ensure a 94% call answer rate.

¨ Secure customer payments and order changes.

¨ Monitor the timeliness of all orders and open job reports.

¨ Follow-up on complaints which may require replacements, factory servicing, or other adjustments to ensure customer’s satisfaction within established policies.

¨ Monitor cycle times and VOC scores to meet desired goals.

¨ Follow-up weekly with accounts on completed jobs and upcoming installations.

¨ Monitor installation quality and return of completed job information.

¨ Communicate with Sales for issue resolution affecting performance metrics.

¨ Communicate with CSRs and installing dealers to maintain established install requirements.

¨ Communicate openly with DCs pertaining to install orders and installer assignments.

¨ Other duties as assigned.

Education: High school diploma and 18 months of related experience and/or training; or equivalent combination of education and experience.

Experience: Prior customer service experience, prior clerical or office experience, and Microsoft Office experience.

Why Choose a Career With Us?

We don't just manufacture doors; we engineer the "front door" of the American dream and the security of global commerce. At Clopay, we believe our strength lies in our people. From our design engineers to our manufacturing associates and delivery drivers, every member of the team plays a vital role in our success.

Our team members thrive because we prioritize:

Unrivaled Scale: Work for a market leader with a massive manufacturing footprint and a reputation for excellence that spans nearly two centuries.
A Culture of "What’s Next": We invest heavily in automation, sustainable materials, and smart-home integration to stay ahead of the curve.
Commitment to People: As a Griffon Corporation company, we provide the stability of a large organization with the tight-knit, collaborative feel of a specialized craft team.
A Legacy of Expertise: Join our "Pioneer Club" - a group of over 440 employees who have been with us for 20 years or more. We offer the stability of a market leader and a place where you can truly grow a lifelong career.
Commitment to Innovation: We aren’t just keeping up with industry trends; we’re setting them. Whether it’s our exclusive WINDCODE® technology or our award-winning designs, we provide the tools for you to do your best work.
Community Focused: Our success is linked to the well-being of our neighbors and communities. Through our partnership with Habitat for Humanity, Clopay employees help provide homes and security to families in the communities where we live and work.