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Project Manager - Hyperscale
Eaton Corporation
Menomonee Falls, WI
- $99,000 to $145,000 USD / year
Ability to prioritize multiple tasks and situations to achieve superior proactive project order management and customer service.
Added 2 mins ago
Data Partnerships Specialist (AdTech)
Acxiom
Jefferson City, MO
+ Monitor vendor performance metrics against Service Level Agreements (SLAs), including delivery timeliness and data quality standards.
Added 8 mins ago
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Staff Software Engineer
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- $175,000 to $195,000 USD / year
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Added 12 mins ago
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Field Service Engineer (Virginia)
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Lynchburg, VA
- $22.45 to $44.85 USD / hour
Must have a Valid Driver’s License
Added 12 mins ago
Project Engineer - Acquisition Lead
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Noblis ESI is seeking an experienced Project Engineer - Acquisition Lead with a national space enterprise and ground systems acquisition background to support our client on-site in…
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Field Service Engineer (Virginia, US)
Fortive Corporation
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Field Service Engineer I - Virginia Beach, VA Territory
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System Safety Engineer, Senior
BOOZ, ALLEN & HAMILTON, INC.
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…impact on system safety? Our team supports senior-level DoW and service personnel with system safety implementation and oversight for DoW system programs. You'll leverage your specialized…
Added 12 mins ago
Data Analytics Engineer, Senior
BOOZ, ALLEN & HAMILTON, INC.
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As a Senior Data Analytics Engineer, you'll help transform enterprise and mission data into trusted, actionable insights that support organizational performance and decision-making. You'll…
Added 16 mins ago
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Superintendent of Building & Zoning (Building Official)
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Fairfield, OH
- $100,000 to $125,000 USD / year
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Added 25 mins ago
Manufacturing Engineer
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Participate and contribute productively as part of the team-oriented design, manufacture, and customer service/support efforts
Added 25 mins ago
Structural Project Engineer
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Shoemaker & Haaland is currently seeking to hire a full time Structural Project Engineer to join their team of engineers and technical specialists! A successful candidate will contribute to…
Added 27 mins ago
CAD Designer/Drafter
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…process, either independently or under the guidance of a project engineer. This position involves creating engineering prints, CAD component models, assemblies, and reviewing design…
Added 27 mins ago
Mobile Engineer
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Bethany, OR · Beaverton, OR · Lake Oswego, OR · Hillsboro, OR · Gresham, OR · Tigard, OR · Oregon City, OR · Portland, OR
Universal CFC/EPA Universal certification and Valid Driver’s license required
Added 27 mins ago
HVAC Mobile Engineer
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Beaverton, OR · Oregon City, OR · Portland, OR · Tigard, OR · Oak Grove, OR · Lake Oswego, OR · Hillsboro, OR · West Linn, OR · Milwaukie, OR · Tualatin, OR · Gresham, OR
Impact a range of customer, operation, project, or service activities within your team and other related teams.
Added 27 mins ago
Building Engineer
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Impact a range of customer, operational, project or service activities within own team and other related teams.
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Must possess a valid driver’s license and be able to travel up to 25% as required
Added 37 mins ago
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Public Works Project Manager
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- $0.37 to $0.54 USD / hour
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Added 44 mins ago
Release Train Engineer
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Added 48 mins ago
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Director Of Applications Engineering
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- $140,000 to $175,000 USD / year
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Added 48 mins ago
U.S. Quality Manager
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…Quality Manager reinforces shared ownership of product quality, customer requirements, and continuous improvement, ensuring actions translate into measurable, sustained…
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Sr Principal System Security Engineer
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Technical Product Manager, Legal AI and Platforms
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It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…

Clopay

Customer Support Representative

Troy, OH, United States

Apply on clopay.bamboohr.com About employer

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Open the Door to Your Future with Clopay Corporation & CornellCookson

At Clopay Corporation, we are more than just North America’s largest residential and commercial garage door manufacturer - we are a powerhouse of innovation, safety, and design. Through our premier brands, we lead the industry in providing groundbreaking high-performance closure solutions for both the places people call home and the spaces where the world does business.

Headquartered in Mason, Ohio, and operating state-of-the-art manufacturing facilities in Troy, Ohio, Mountaintop, Pennsylvania, and Goodyear, Arizona, we are a proud American-owned company and a wholly-owned subsidiary of Griffon Corporation. Our reach extends across 55+ distribution centers and thousands of retail locations in the U.S. and Canada ensuring that we deliver the right door for every opening – from homes to businesses and beyond.

By joining our team, you become part of a legacy that blends the residential elegance of Clopay, known as "America’s Favorite Garage Doors," with the industrial strength and 180-year heritage of our rolling brands, Cornell and Cookson. Together, we secure everything from family garages to the world's most iconic stadiums and skyscrapers.

We currently have an opening for a Customer Support Representative l in our Troy, Ohio location. The hours are 12:00 PM to 8:00 PM- Monday through Friday.

Responsibilities/Principal Duties:

¨ Answers inbound and places outbound calls in a call center environment with the goal of increasing business, customer satisfaction, and customer retention.

¨ Performs all order entry and invoicing functions under established automation system controls and processes.

¨ Position is logged into the ACD system at all times to ensure a 94% call answer rate.

¨ Secure customer payments and order changes.

¨ Monitor the timeliness of all orders and open job reports.

¨ Follow-up on complaints which may require replacements, factory servicing, or other adjustments to ensure customer’s satisfaction within established policies.

¨ Monitor cycle times and VOC scores to meet desired goals.

¨ Follow-up weekly with accounts on completed jobs and upcoming installations.

¨ Monitor installation quality and return of completed job information.

¨ Communicate with Sales for issue resolution affecting performance metrics.

¨ Communicate with CSRs and installing dealers to maintain established install requirements.

¨ Communicate openly with DCs pertaining to install orders and installer assignments.

¨ Other duties as assigned.

Education: High school diploma and 18 months of related experience and/or training; or equivalent combination of education and experience.

Experience: Prior customer service experience, prior clerical or office experience, and Microsoft Office experience.

Why Choose a Career With Us?

We don't just manufacture doors; we engineer the "front door" of the American dream and the security of global commerce. At Clopay, we believe our strength lies in our people. From our design engineers to our manufacturing associates and delivery drivers, every member of the team plays a vital role in our success.

Our team members thrive because we prioritize:

Unrivaled Scale: Work for a market leader with a massive manufacturing footprint and a reputation for excellence that spans nearly two centuries.
A Culture of "What’s Next": We invest heavily in automation, sustainable materials, and smart-home integration to stay ahead of the curve.
Commitment to People: As a Griffon Corporation company, we provide the stability of a large organization with the tight-knit, collaborative feel of a specialized craft team.
A Legacy of Expertise: Join our "Pioneer Club" - a group of over 440 employees who have been with us for 20 years or more. We offer the stability of a market leader and a place where you can truly grow a lifelong career.
Commitment to Innovation: We aren’t just keeping up with industry trends; we’re setting them. Whether it’s our exclusive WINDCODE® technology or our award-winning designs, we provide the tools for you to do your best work.
Community Focused: Our success is linked to the well-being of our neighbors and communities. Through our partnership with Habitat for Humanity, Clopay employees help provide homes and security to families in the communities where we live and work.

Work requirements

Jobs in the United States