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Closed listing

Clique Studios

Client Success Manager

Remote, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

Hello! We’re Clique Studios, a digital studio based in Chicago, with a team spread across the country. For 20 years, we’ve designed and built websites and platforms for enterprise brands, associations, nonprofits, and civic organizations. We want to do great work and lead fulfilling lives while we do it. We’re looking for a Client Success Manager to join our team and play a pivotal role in the long-term success and support of our clients. In this role, you’ll work across teams to combine strategic long-term digital thinking with the ability to respond to client support requests with empathy, understanding, and dependability. Please note: We typically receive a high volume of applications. This posting will close on November 16th, 2026 so that we can dedicate ample time to read through all applications prior to scheduling interviews.

Role Expectations:

Core Skills
Demonstrate excellent written and verbal communication skills to serve as the primary point of contact for assigned clients after the launch of their site.
Strategize with clients and coordinate activities including site maintenance, updated, enhancements, and bug fixes - moving projects ahead in a fast-paced, challenging environment
Ability to adapt to various situations and changing needs
Demonstrate timely responsiveness to client requests
Build relationships with clients as you work with them to address a range of issues and requests, serving as a trusted advisor in delivering best practices, guidance, and an empathetic ear
Consistently communicate time/cost estimates, expected task delivery dates, and clearly establish what’s needed from the client in order to complete those tasks
Ability to work with ticketing system (Wrike), to proactively check-in with assignees on ticket status
Demonstrate an eagerness to receive feedback (internal and external) and problem-solve accordingly
Collaborate to solve problems with a cross-capability team (including Project Management/Design/Accessibility/Content Strategy/SEO practices) to facilitate solutions
Craft Skills
Manage and educate clients, ensuring they understand processes and technical elements of the project
Demonstrate excellent quality management and attention to detail, ensuring all tasks/deliverables are QA’ed and meet the requirement of the request
Collaborate with internal team experts to help problem solve complex tasks and facilitate the best approach
Manage a portfolio of dedicated large retainer accounts
Proactively seek solutions to increase support profitability
Ensure projects stay within budgeted hours and budgeted scope
Actively seek out opportunities to improve client experience
Expand learning and development processes through a variety of measures, including individual support, internal training, external training, and utilization of our educational stipend

Requirements

Experience working in direct customer service, training, or account manager role (or equivalent)
Demonstrate strong communication skills
Have demonstrated skills in supporting others and building strong, collaborative relationships

Nice to Have

Experience with site analytics; setting up, monitoring & pulling reports
Experience with website platforms and marketing technology (i.e. supporting, managing etc)

You Might Be The Right Person If:

You face problems head-on and view them as opportunities.
You are self-motivated and want to build something.
You are driven by a desire to make the jobs of those around you easier.
You consider yourself a teacher of your craft and an ever-learning student.
You enjoy a diverse project portfolio and taking on new technical challenges.

This is a junior to early mid-level role

Benefits

Health/Dental/Vision/Life Insurance
Employee Assistance Program (EAP)
20 days PTO, 25 days PTO after three years
13 holidays (including a week at the end of the year, plus two floating holidays)
Clique Creative Grant: $1,000/year to support your full creative self through education (think courses and conferences), rejuvenation (think well-being and retreats), and inspiration (think live performances and museums).
Yearly equipment stipend
8 sick days
Paid parental leave
401k with match after 1 year

If you need an accommodation to be successful in our hiring process, please email us.

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Jobs in the United States