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Climate Pros

Service Manager

Tulsa, OK, United States

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Job details

Experience: Minimum of 5 years journeyman service or industry related experience
Posting language: English
Posted: Sep 14, 2026

Original job description

Join us at Climate Pros as our Service Manager and lead a team of dedicated technicians to deliver unparalleled service in commercial refrigeration. Your role isn't just about fixing equipment; it's about cultivating a culture of excellence where every customer interaction leaves a lasting impression. As a visionary leader, you'll guide your team to exceed expectations, foster growth, and embrace challenges head-on. With your expertise and commitment, you'll ensure that Climate Pros continues to set the standard for service excellence in our ever-evolving world.

Our customers aren't just businesses; they're change-makers, innovators, and visionaries in their own right. It's your responsibility to not only meet but exceed their expectations of what a service experience should entail. We're not just in the business of refrigeration; we're in the business of forging lasting connections and leaving indelible impressions. As a leader, we expect nothing short of excellence from you. You'll lead by example, putting your team's success before your own and actively engaging in their professional growth and development. Open communication, proactive problem-solving, and fostering a positive work environment will be your guiding principles as you set the standard for your team."

Duties and Responsibilities:

Service Management:
Provide exceptional support to both internal and external customers.
Actively monitor customer service trends and make necessary improvements
Assist the team in developing standards and processes to continuously elevate the overall service experience
Monitor customer response times and make adjustments to ensure we meet contractual service level agreements (SLA's)
Provide support for questions and issues from all employees and end users
Work closely with the Sales team on service-related escalations and aging calls
Leadership:
Build a team of top talent and mentor the next generation of industry leaders. Be a coach, lead change, and inspire your team every day
Manage overall performance of assigned Service Technicians and corresponding territories
Provide regular coaching and feedback and have a deep knowledge of your team and each member's strengths, weaknesses and opportunities
Conduct timely and constructive performance reviews for each direct report, approve timecards, handle PTO requests, on-call scheduling, and other logistical matters associated with managing staff
Financials:
Understand our business, know the numbers and lead the center's daily operations to achieve specific goals in productivity, quality, output, cost as well as revenue and margin
Meet or exceed budgeted goals for parts and labor costs and technician productivity
Drive productivity and help the team meet efficiency goals, using Climate Pros tools for success including service reporting
Operational Improvement:
Drive continuous improvements to facilitate exceptional team output and customer service
Learn and master our proprietary tracking software including the invoicing process, dispatching process and operations support functions
Learn, understand, and own every aspect of your center's performance
Champion safety, efficiency, quality, and overall excellence in all of your actions and decisions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Desired Skills, Certifications, and Education:

Strong customer service skills, proper phone etiquette with a customer centric focus
Excellent verbal and written communication skills for both internal and external customers
Strong team and interpersonal relationship building skills
Intermediate knowledge of MS Office (Excel, Outlook, Word)
Minimum of 5 years journeyman service or industry related experience
Ability to remain calm under pressure and multitask
Ability to Forecast business operation needs
Journeyman level or equivalent professional experience.
Prior leadership experience in the commercial refrigeration industry is a plus.
Experience leading teams and managing a diverse group of roles and responsibilities.
Be an honest team player, growth-oriented, ability to do whatever it takes; safely!

Physical Requirements and Working Conditions:

Regularly required to sit; occasionally required to stand; walk; occasionally lift and/or move up to 51 pounds; noise level is usually quiet.

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