Job Summary
The Receptionist will welcome guests and greet people who visit the business, coordinate front-desk activities including distributing correspondence and redirecting phone calls and offer administrative support across the organization.
Duties and Responsibilities
- Provide excellent customer service to our clients both in-person and over the phone
- Direct calls to the appropriate parties
- Take and relay detailed messages when required
- Maintain a professional and clean office environment
- Maintain office filing and storage systems
- Maintain office security by following safety procedures and controlling access via the reception desk
- Provide administrative support to team members
- Collaborate with other team members on projects and/or daily tasks
- Receive, sort, and distribute incoming mail
- Prepare outgoing mail or packages for distribution
- Faxing, scanning, and coping of documents
- Ensure office equipment is properly maintained and serviced
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Skills, Education, and Competencies
- Proficiency in Microsoft Office and database software applications as well as the ability to learn new computer systems
- Exceptional organizational skills, close attention to detail, and the capacity to simultaneously handle multiple activities with changing priorities
- Excellent verbal communication, interpersonal, and relationship-building skills, and ability to work with a variety of personalities
- High School Diploma/ GED
- Knowledge of industry is recommended but not required
- Self-sufficient and able to work with little direct supervision
Physical Requirements and Working Conditions
The physical demands and work environment characteristics are representative of those an employee encounters while performing the job's essential functions. Work is performed in a normal office environment.
- The employee is frequently required to sit, stand, walk, hear, see and talk.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Light to moderate lifting may be required.
- All employees may be required to visit a customer site and/or complete a ride along with a field technician as part of their employment.