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Deafblind Intervener - District-wide
Cherry Creek
Denver, CO · CO
…Provide access to information, and communicate and facilitate the development of social and emotional well-being for a child with deafblindness. This position is considered temporary and is…
Added just now
Associate Faculty, BioDesign
Maryland Institute College of Art
Baltimore, MD
The primary focus of this position is teaching and program development in the undergraduate Biodesign Co-Major and the graduate Biodesign MA. Teaching responsibilities could also include…
Added 1 min ago
GT
Provider Enrollment Specialist Hybrid Warwick, RI
Gainwell Technologies LLC
Warwick, RI
- $35,000 to $50,000 USD / year
…and puts a premium on work flexibility, learning, and career…
Added 1 min ago
Sales Programs, Associate Director
Wolters Kluwer United States Inc.
Chicago, IL · Cary, NC · Columbus, OH · Minneapolis, MN · Philadelphia, PA · Kennesaw, GA · Dallas, TX · Indianapolis, IN
The Sales Programs Associate Director is the business partner for one Health segment and a trusted advisor to the segment’s sales leader and GM. The Sales Programs Associate Director is…
Added 2 mins ago
Senior Engineer Data Enablement & Management (Redshift/Databricks)
Stateside
Adelphi, MD
Lead development and modernization of enterprise data pipelines, Lakehouse architecture components, data products, and integration capabilities supporting structured, semi-structured, and…
Added 2 mins ago
MF
Registered Nurse (RN) Stroke Unit, Full-time, Nights
Mary Free Bed Rehabilitation Hospital
Grand Rapids, MI
- From $36 USD / hour
- Full-time
Added 3 mins ago
XL
Technician III, Test Laboratory
X-Energy, LLC
McKinney Circle, MD
- $33.65 to $45.68 USD / hour
X-energy LLC conducts a thorough recruiting process and will never issue offers without interview to discuss qualifications and responsibilities. All applications will be submitted via our…
Added 4 mins ago
TM
Court Operations Associate, Hennepin County, Ridgedale Criminal Division
the Minnesota Judicial Branch
Minnetonka, MN
- From $23.5 USD / hour
Hennepin County District Court welcomes qualified applicants for a Court Operations Associate position in the Ridgedale Criminal Division. The Ridgedale team values and invests in the…
Added 4 mins ago
FV
Adjunct Instructor - Business Technology
Fox Valley Technical College (FVTC)
Appleton, WI
- $45 USD / hour
Adjunct Instructors are responsible for the facilitation of student learning and the on-going development of instructional strategies that meets the needs of students and employers and…
Added 4 mins ago
PRACTICE CRD 3
UCSF
Oakland, CA · CA
Added 4 mins ago
PRACTICE CRD 2
UCSF
San Francisco, CA · CA
Added 4 mins ago
Transformation Associate
UCSF
San Francisco, CA
…our dynamic, mission-driven institution. As a Transformation Associate, you will play a key role in supporting internal initiatives by facilitating strategic planning and coordinating…
Added 5 mins ago
BB
Lead Educator
BHCC Bright Horizons Children's Centers, LLC
Arlington, VA
- $23.6 to $26.2 USD / hour
Associate or higher degree in early childhood education or child development related field is preferred
Added 5 mins ago
BB
Lead Educator (Infants/Toddlers)- NYU Langone, Manhattan
BHCC Bright Horizons Children's Centers, LLC
NY
- $23.15 to $31.15 USD / hour
9 college credits in Early Childhood Education and a study plan leading to an Associate's or Bachelor's Degree in Early Childhood Education is required
Added 5 mins ago
BB
Lead Child Care Teacher
BHCC Bright Horizons Children's Centers, LLC
Pella, IA
- $16.25 to $18 USD / hour
CDA, Associate or higher degree in early childhood education or child development related field is preferred
Added 5 mins ago
BB
Kindergarten Prep Teacher
BHCC Bright Horizons Children's Centers, LLC
Bedford, NH
- $20.75 to $24.75 USD / hour
College-level coursework in early childhood education, CDA, or an associate or bachelor’s degree in early education or related field is preferred
Added 5 mins ago
BB
Early Childhood Teacher
BHCC Bright Horizons Children's Centers, LLC
Moosic, PA
- $17 to $20.75 USD / hour
College-level coursework in early childhood education, CDA, or an associate or bachelor’s degree in early education or related field is preferred
Added 5 mins ago
BB
Early Childhood Teacher
BHCC Bright Horizons Children's Centers, LLC
Richmond, VA
- $18.5 to $22.6 USD / hour
College-level coursework in early childhood education, CDA, or an associate or bachelor’s degree in early education or related field is preferred
Added 5 mins ago
BB
Early Child Care Center Teacher
BHCC Bright Horizons Children's Centers, LLC
Sudbury, MA
- $22.75 to $27.8 USD / hour
College-level coursework in early childhood education, CDA, or an associate or bachelor’s degree in early education or related field is preferred
Added 5 mins ago
BB
Childcare Teacher
BHCC Bright Horizons Children's Centers, LLC
Wilton, CT
- $22.75 to $27.8 USD / hour
Associate or bachelor’s degree in early education or related field is preferred
Added 5 mins ago
BB
Childcare Teacher
BHCC Bright Horizons Children's Centers, LLC
Stamford, CT · Greenwich, CT
- $22.75 to $27.8 USD / hour
Associate or bachelor’s degree in early education or related field is preferred
Added 5 mins ago
BB
Childcare Associate Teacher
BHCC Bright Horizons Children's Centers, LLC
Bloomfield, CT · Suffield, CT · Bristol, CT
- $17.45 to $21.7 USD / hour
CDA, Associate, or bachelor’s degree in early education or related field is preferred
Added 5 mins ago
BB
Childcare Associate Teacher
BHCC Bright Horizons Children's Centers, LLC
Fairfield, CT · Trumbull, CT · Shelton, CT · Orange, CT
- $17.45 to $21.7 USD / hour
CDA, Associate, or bachelor’s degree in early education or related field is preferred
Added 5 mins ago
BB
Child Care Teacher
BHCC Bright Horizons Children's Centers, LLC
Peoria, IL
- $17.5 to $21.35 USD / hour
College-level coursework in early childhood education, CDA, or an associate or bachelor’s degree in early education or related field is preferred
Added 5 mins ago
BB
Child Care Teacher
BHCC Bright Horizons Children's Centers, LLC
United States
- $22.75 to $27.8 USD / hour
CDA, Associate, or bachelor’s degree in early education or related field is preferred

Climate Pros

Customer Success Team Lead

Orlando, FL, United States

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Job details

Experience: 5+ years of clerical or administrative experience
Posting language: English
Posted: Aug 19, 2026

Original job description

Job Summary

The Customer Success Supervisor (CSS) is a customer-facing position and provides support for our strategic and national accounts. CSS is the primary backfill for the CSM in their absence. CSS is the primary customer liaison for Climate Pros, responsible for coordinating field service, billing, account support, compliance, preventive maintenance, QBR scheduling, and other key touchpoints that influence customer satisfaction. The CSS is responsive to client needs and collaborates effectively within cross-functional teams, demonstrating flexibility and initiative in a fast-paced environment.

Duties and Responsibilities

CSS will be the primary backfill for the CSM and must be consistently aligned.
The CSS may be assigned as primary account manager for smaller or regional accounts. These assignments are key to customer growth as well as CSS personal development.
The CSS will be a key point of contact for all daily business items that impact customer experience with Climate Pros.
Ensure that dispatches in "For Review" are being processed in a correct and timely manner
Monitor and maintain customer work order networks and refrigerant tracking websites as assigned
Track Service Level Agreements (SLA) performance for assigned accounts
Track and highlight recurring customer site issues
As assigned, prepare monthly KPI reports and scorecards for key customers
Manage and update content of customer playbooks and on boarding materials
Process NTE increases requests in customer work order networks and in-house software for customers/s as assigned
Work closely with the Customer Success Manager, Service Manager, and Branch Managers to elevate and resolve customer issues in an efficient and timely manner
Process and track Manufacturer warranty claims
Lead and find a resolution when high-severity requests or escalations occur within assigned accounts.
CSS will work with the billing teams to ensure that invoices are timely and
CSS will track and manage Customer Specific KPls and address issues that inhibit achieving or exceeding agreed upon goals.
CSS will be responsible for Quarterly Business Review planning and preparation.
CSS will make safety in the workplace the number one priority within the team and while dealing with customers.

Internal Interactions

CSS interacts collaboratively with cross-functional stakeholders to ensure alignment with account expectations and contractual agreements.
Daily interaction with branches, billing, IT and sales is necessary to achieve the expected level of customer satisfaction

Skills, Education, and Competencies

Excellent oral and written communication skills
Strong communication skills
Detailed and accurate
Strong organizational skills
Good problem-solving skills
High School Diploma, associate degree preferred
5+ years of clerical or administrative experience
Computer knowledge must include MS Office- Word, Excel, and Outlook
Operation of general office equipment

Physical Requirements and Working Conditions

Work is performed in a normal office environment or during customer and job-site visits.

Specific vision abilities required by this job include close vision requirements due to computer work.
Light to moderate lifting may be required.

Climate Pros is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

In alignment with Climate Pros’ values and applicable laws, we are committed to promoting pay transparency and equity. Compensation within the stated range will vary based on the candidate’s job-related knowledge, skills, and experience. Final offers will be tailored to the individual’s qualifications and potential contribution.

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More about this job

Skills

CSS
CSM
Customer experience
Sales
Customer service
Communication skills
Organizational skills
Problem solving
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Office equipment

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