Jobs in the United States

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Added 1 min ago
U.S. Quality Manager
Illinois Tool Works
Richton Park, IL
Lead, coach, and develop a team of quality engineers, supplier quality engineer, warranty engineer, technicians, and inspectors, setting clear expectations, building technical capabilities,…
Added 2 mins ago
SI
Data Center Operations Technician
Salute Inc.
United States
- $35 USD / hour
This is a Night Shift Position: Wed, Thurs, Fri, Sat | 6pm-6am
Added 3 mins ago
Mechanical Equipment Design Engineer 4
Silfex, a Lam Research Company
Springfield, OH
…design, component selection, troubleshooting, qualification, and lifecycle improvement of equipment used to manufacture precision semiconductor components. The equipment portfolio may…
Added 3 mins ago
ME Planner (6473)
AXIUS GROUP LLC
Wichita, KS
…that performs a wide variety of engineering tasks to establish and control the methods used to manufacture machined aerospace components and assemblies. The role reviews and analyzes…
Added 3 mins ago
Senior Supply Chain Planner
Rheem
Randleman, NC · Atlanta, GA · Roswell, GA
This is a hybrid position (4 days in office, 1 remote)
Added 4 mins ago
Lead Full Stack Engineer 181926
CTI Consulting
westlake, TX
have Experience with Data Monitoring and logging tools such as Datadog,
Added 4 mins ago
Data and Analytics Engineer
DIGITAL MONITORING PRODUCTS
Springfield, MO
We are an established security manufacturing company with more than 50 years in business, providing quality products and solutions our customers can depend on. As we continue to grow and…
Added 4 mins ago
Manufacturing Engineer, Staff - Dental Furniture Machining
A-dec, Inc. (USA)
OR
Must have manual hand dexterity to grasp, operate tools and equipment repetitively
Added 4 mins ago
Sr. Design Engineer - New Products
Synthes USA Products, LLC Legal Entity
West Chester, PA
Sr. Design Engineer – New Products is responsible for supporting the design and development of innovative orthopedic implants, instruments, and associated products from early concept…
Added 5 mins ago
Project Intake & Support Administrator/Engineer
Cleco Power LLC
Pineville, LA
The Project Intake & Support Administrator/Engineer is a Subject Matter Expert responsible for leading and supporting the project intake process while developing and reviewing preliminary…
Added 6 mins ago
Senior Software Engineer
Intuitive
San Francisco, CA
The engineer in this position will play a key role in the Manufacturing Software Engineering team to enable the manufacture of new surgical robotic instruments and accessories. This…
Added 7 mins ago
Procurement Tool & Die Principal Engineer (102161)
Honda Dev. and Mfg. of Am.,LLC
Raymond, OH
Lead and execute strategic direction to determine most efficient process and tool construction for supplier tooling configuration (weld jigs, stamping dies) for all New Model Development…
Added 9 mins ago
Data Test Engineer
CACI
Remote, United States
…enterprise platform that modernizes transportation, logistics, and financial operations through SAP S/4HANA ERP integration. We're looking for an accomplished Data Tester to validate data…
Added 9 mins ago
AI Strategy Senior Manager
BDO USA Experienced
Houston, TX
This role is responsible for planning, managing, executing, and leading a team in AI, Automation, and Data-Driven consulting related engagements, including AI Readiness/Operational…
Added 9 mins ago
Analyst - Enterprise Risk Advisory 5A
Genpact LLC
Remote, United States
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner…
Added 9 mins ago
Quality Engineer
Mission Critical Group
Brookston, IN
Mission Critical Group (MCG) an end-to-end power systems and solutions provider that accelerates time-to-power and delivers scalable, resilient infrastructure for mission critical…
Added 9 mins ago
Lead Market Operations Engineer - Demand Response
ERCOT
Austin, TX
Proposes and creates new solutions for data acquisition, analysis and reporting, applying tools such as SQL, SAS and Python.
Added 9 mins ago
Senior Data Engineer
Pacific Life Insurance Company
United States
Design, build, and maintain scalable data pipelines and integration solutions using Snowflake, DBT, Matillion, AWS, SQL, Python, and modern ETL/ELT technologies.
Added 10 mins ago
Manager, Software Engineering, Data Platform
Circle Internet Management Services LLC
U.S., LA · U.S., DE · U.S., VT · U.S., ID · U.S., AK · U.S., WI · U.S., WA · U.S., VA · U.S., UT · U.S., TX · U.S., TN · U.S., SC · U.S., RI · U.S., PA · U.S., OR · U.S., OH · U.S., NC · U.S., WV · U.S., NY · U.S., OK · U.S., NJ · U.S., ND · U.S., NH · U.S., NV · U.S., MS · U.S., NE · U.S., MO · U.S., MN · U.S., MI · U.S., MA · U.S., MD · U.S., WY · U.S., ME · U.S., NM · U.S., KY · U.S., IN · U.S., KS · U.S., AR · U.S., IA · U.S., SD · U.S., IL · U.S., MT · U.S., GA · U.S., FL · U.S., DC · U.S., CT · U.S., CO · U.S., CA · U.S., AZ · U.S., AL
As the DP Engineering Manager, you will lead a team of senior data platform engineers through the next chapter of this platform: ensuring it is correct by construction, self-service by…
Added 10 mins ago
Senior Controls Engineer
Group14 Technologies
Moses Lake, WA
As the Senior Controls Engineer, you will assist in the design, construction, and commissioning of the control systems for BAM-2, our new state of the art facility in Moses Lake, WA.
Added 11 mins ago
Principal Launch Operations Engineer
Relativity Space
Cape Canaveral, FL
Joining Relativity means becoming part of something where autonomy, ownership, and impact exist at every level. Here, you're not just executing tasks; you're solving problems that haven’t…
Added 11 mins ago
Mechanical Engineer (Mid-Sr. Level)
Richard Design Services, Inc.
Beaumont, TX
Development of piping & instrumentation diagrams (P&IDs) and associated documents, in conjunction with process engineers
Added 11 mins ago
Reliability Engineer
Precoat Metals
St. Louis, MO
We are seeking a results-driven Reliability Engineer to join our Engineering & Maintenance team to support the maintenance and reliability efforts across fourteen coil coating facilities.…
Added 11 mins ago
Process Engineer
Precoat Metals
St. Louis, MO
We are seeking an experienced Process Engineer to provide technical support for our manufacturing facilities. This role leads process improvements through engineering methods and data…
Added 11 mins ago
Process Engineer
Reynolds Consumer Products
Appleton, WI
The Process Engineer improves the safety, quality, reliability, throughput, and cost performance of assigned manufacturing processes. This role serves as the technical owner for designated…

Closed listing

Cleo

Senior Support Engineer I

Juneau, AK, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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Work requirements

Jobs in the United States