Jobs in the United States

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Added just now
GTM Engineer (Pacific Time)
Pragmatike
Remote, United States
Pragmatike is hiring a GTM Engineer on behalf of a fast-growing AI company building reliable, fair and open infrastructure for AI training data.
Added 6 mins ago
Principal Staff Engineer - Web Platform
PlanetArt
Remote, United States
PlanetArt is seeking a Principal Staff Engineer-Web Platform to serve as a senior technical leader within our engineering organization and a key partner to the VP of Engineering. This is a…
Added 6 mins ago
P
Network Security Engineer
PlanetArt
Remote, United States
- $80,000 to $120,000 USD / year
PlanetArt is looking for a Network Security Engineer to support the company’s Security Department. The successful candidate will assess network and server security, monitor security events,…
Added 6 mins ago
I&C Sales Engineer
Westinghouse Electric Company, LLC
Cranberry Township, NC
As a I&C Sales Engineer, you will lead the sales process and customer negotiations for transactional proposals under $5M. You will do so up to the point of contract signature. After that,…
Added 8 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Pierre, SD
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 9 mins ago
Broadcast Engineering - AV & IT
Versant
Orlando, FL
Versant is seeking an Infrastructure Engineer to support, maintain, and improve critical technology across our corporate, production, data center, and live-event environments. Based on-site…
Added 12 mins ago
Mechanical Design Engineer (R&D Engineer 2/3)
Los Alamos National Laboratory
Los Alamos, NM
As an R&D Engineer, you will support ongoing projects within MDE as well as the LANSCE Modernization Project (LAMP). This work includes the design and analysis of structural and…
Added 12 mins ago
Project Controls Engineer 3 (Project Controls 3)
Los Alamos National Laboratory
Los Alamos, NM
This Project Controls Engineer 3 (PCE3)/Project Controls 3 position is within the Project Controls Division (PC-DO) and will be deployed into programs within the Weapons Directorate (DDW)…
Added 12 mins ago
Cleared Senior/Principal Systems Engineer - Space Systems, Onsite (Colorado Springs, CO)
Sandia National Laboratories
Albuquerque, NM
We are seeking a cleared, experienced Space Systems Engineer to be an on-site customer liaison that sits with the US Space Force customer in Colorado Springs, Colorado. The person occupying…
Added 12 mins ago
EG
Front End React Engineer
Eliassen Group
Santa Fe, NM
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 12 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Santa Fe, NM
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 20 mins ago
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Systems Engineer
Actalent
Chantilly, VA
- $115,000 to $190,000 USD / year
Work EnvironmentThis role offers a hybrid work arrangement, combining on-site collaboration with remote flexibility. The primary office is currently located in Chantilly, Virginia, with a…
Added 20 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Cheyenne, WY
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 22 mins ago
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Safety Analysis Engineer
BWXT
Lynchburg, VA
- $99,000 to $157,000 USD / year
Must have strong nuclear-thermal-hydraulic analytical skills · Must have experience performing safety analysis using industry computer codes such as RELAP5-3D, GOTHIC, TRACE, MELCOR, etc
Added 24 mins ago
Ground Systems Engineer
SSC Space
Spring House, PA
As a Ground Systems Engineer, you will provide technical troubleshooting, maintenance, and operational support for remote satellite tracking stations, primarily from the SHIP office, with…
Added 27 mins ago
Sr Network Engineer- Jacksonville, FL
GuideWell
Jacksonville, FL
Hybrid role with in-office presence required three days per week · Must have extensive network operations knowledge and experience
Added 28 mins ago
EG
Front End React Engineer
Eliassen Group
Boise, ID
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 28 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Boise, ID
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 29 mins ago
Senior Akamai Engineer
NTT DATA Services
Plano, TX
We are currently seeking a Senior Akamai Engineer to join our team in Plano, Texas (US-TX), United States (US).
Added 30 mins ago
Lead Software Developer - C#/.Net/SQL - Fort Lauderdale, Florida, Hybrid
Pinewood.AI
Remote, United States
Fort Lauderdale is the preferred location for this role, we are open to fully remote candidates based in Florida where their seniority, technical expertise, and overall experience are an…
Added 35 mins ago
Senior Software Engineer
Snorkel AI
Remote, United States
About The Role-Senior Software Engineer (Req # 722)
Added 37 mins ago
Sr. Solutions Architect
RAB Aggregator, LLC
Norwood, MA
Location: Corporate headquarters, Norwood, MA (willing to consider remote in AL, AZ, CA, CO, CT, FL, GA, ID, IN, ME, MS, NJ, NY, NE, NV, NC, OH, OR, PA, RI, TN, TX, UT, VA, WA)
Added 38 mins ago
SR
NDE Level III - Principal Quality Control (QC) Engineer
Savannah River Mission Completion
Aiken, SC
- $94,500 to $170,000 USD / year
The Non-Destructive Examiner (NDE) Level III - Principal Quality Control Engineer providesquality control support to operations and project teams for construction projects. Performs quality…
Added 39 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Columbia, SC
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 39 mins ago
Senior AI Engineer - Agentic Systems - Onsite
Conifers.ai
Dallas, TX
Candidates must be based in the Dallas–Fort Worth area and available to work from our office five days per week

Closed listing

Cleo

Senior Support Engineer I

Santa Fe, NM, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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Jobs in the United States