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Added 1 min ago
Senior Mechanical Engineer
ASML US, LP. (US30)
Wilton, CT
As a Senior NPI Reticle Stage Mechanical Engineer, you will lead the specification, design, development, integration, qualification, and industrialization of Reticle Stage (RS) modules and…
Added 6 mins ago
Principal Staff Engineer - Web Platform
PlanetArt
Remote, United States
Reporting directly to the VP of Engineering, this engineer will play a critical role in architecting, developing, troubleshooting, and maintaining our LAMP-based web applications and AWS…
Added 6 mins ago
Engineer 3, Test Automation C00253
CG
Elmhurst, IL
…diagnose hardware and software test failures; and establish reliability and reproducibility of test equipment. Requires up to 10% travel to various domestic and intl…
Added 6 mins ago
Mechanical Engineer
Oterra
Mount Pleasant, WI
The Mechanical Engineer supports the design, installation, reliability and continuous improvement of Oterra's manufacturing equipment and facilities. This role partners with Production,…
Added 8 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Pierre, SD
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 9 mins ago
Broadcast Engineering - AV & IT
Versant
Orlando, FL
Versant is seeking an Infrastructure Engineer to support, maintain, and improve critical technology across our corporate, production, data center, and live-event environments. Based on-site…
Added 12 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Santa Fe, NM
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 18 mins ago
Senior Electrical Engineering Leader - Power Infrastructure
GE Vernova
Greenville, SC
…infrastructure and is responsible for the technical strategy, reliability, safety, modernization, and expansion of critical electrical systems supporting world-class test…
Added 20 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Cheyenne, WY
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 22 mins ago
Supplier Quality Engineer
Corning
Phoenix, AZ
…critical U.S. supply chains and delivering unmatched quality and reliability to…
Added 28 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Boise, ID
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 35 mins ago
Senior Software Engineer
Snorkel AI
Remote, United States
About The Role-Senior Software Engineer (Req # 722)
Added 39 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Columbia, SC
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 43 mins ago
Senior Software Engineer (Manipulation)
General Motors LLC
Remote, United States
You are a Senior Software Engineer who has deep experience in building manipulation planning and control libraries. The work covers collision-free motion generation, trajectory…
Added 45 mins ago
Maritime Autonomy Engineer
Booz Allen Hamilton INC.
Bremerton, WA
…human-machine teaming, all with a rigorous focus on safety, reliability, and performance in dynamic maritime…
Added 50 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Helena, MT
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 1 hour ago
MI
Sr. Platform Infrastructure Engineer
Maxar Intelligence I
Westminster, CO
- $128,000 to $170,000 USD / year
…accountability needed to reduce operational chaos and improve delivery…
Added 1 hour ago
MS
Field Engineer
Motorola Solutions, Inc.
Denver, CO
- $40,123 USD / year
Work Location: Remote / field-based anywhere in the United States; candidate must reside at least one hour of a major airport hub · Driving Record: Must hold a current, valid driver's license with a clean driving record and no traffic violations
Added 1 hour ago
Project Engineer III
Fenner Precision Polymers
Manheim, PA
The Project Engineer III independently leads small to moderately complex capital equipment and manufacturing improvement projects from concept through installation, start-up, and handoff to…
Added 1 hour ago
Staff Software Engineer, AI/ML, ML Infrastructure, Search Ads
Google
Mountain View, CA · Pittsburgh, PA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 1 hour ago
Data Center Technician I
Google
Bridgeport, CT
Must have the ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required
Added 1 hour ago
Data Center Technician II (Weekend Shift)
Google
Lancaster, OH
Must have the ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required
Added 1 hour ago
P
Senior Virtualization Engineer - Warner Robins - TS/SCI clearance
PGTEK
Warner Robins, GA
- $135,000 to $165,000 USD / year
Candidates must possess an active TS/SCI security clearance and CompTIA Security+ certification
Added 1 hour ago
P
Network Automation Engineer - TS/SCI clearance - Chantilly, VA
PGTEK
Chantilly, VA
- $155,000 to $200,000 USD / year
Work Arrangement: 100% Onsite – 5 Days per Week · IMPORTANT: Candidates must possess an active TS/SCI clearance
Added 1 hour ago
P
DevOps Engineer - TS/SCI clearance - Chantilly, VA
PGTEK
Chantilly, VA
- $155,000 to $200,000 USD / year
Work Arrangement: 100% Onsite – 5 Days per Week · Candidates must be able to work onsite five days per week in Chantilly, VA

Closed listing

Cleo

Senior Support Engineer I

Santa Fe, NM, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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Jobs in the United States