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GTM Engineer (Pacific Time)
Pragmatike
Remote, United States
Pragmatike is hiring a GTM Engineer on behalf of a fast-growing AI company building reliable, fair and open infrastructure for AI training data.
Added 1 min ago
Senior Mechanical Engineer
ASML US, LP. (US30)
Wilton, CT
As a Senior NPI Reticle Stage Mechanical Engineer, you will lead the specification, design, development, integration, qualification, and industrialization of Reticle Stage (RS) modules and…
Added 4 mins ago
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Meeting Producer
AbbVie
North Chicago, IL
- $78,500 to $141,000 USD / year
…assist the Executive & Senior Producers. They will oversee quality, timeliness and budgetary adherence up to $500,000 (per event) for customers. They will contribute to the Account…
Added 6 mins ago
Principal Staff Engineer - Web Platform
PlanetArt
Remote, United States
…application, database, infrastructure, and deployment layers. The engineer will collaborate closely with our China-based development organization, serving as a senior US-based technical…
Added 6 mins ago
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Senior Industrial Engineer (DC Implementation)
DSV
Columbus, OH
- $98,000 to $128,000 USD / year
At DSV, the Senior Industrial Engineer will support projects implementing new and existing business, site consolidations and relocations, and automation solutions. Additionally, this role…
Added 6 mins ago
D
Senior Industrial Engineer (DC Implementation)
DSV
Lancaster, TX
- $100,000 to $128,000 USD / year
At DSV, the Senior Industrial Engineer will support projects implementing new and existing business, site consolidations and relocations, and automation solutions. Additionally, this role…
Added 6 mins ago
Mechanical Engineer
Oterra
Mount Pleasant, WI
The Mechanical Engineer supports the design, installation, reliability and continuous improvement of Oterra's manufacturing equipment and facilities. This role partners with Production,…
Added 7 mins ago
I&C Sales Engineer
Westinghouse Electric Company, LLC
Cranberry Township, NC
As a I&C Sales Engineer, you will lead the sales process and customer negotiations for transactional proposals under $5M. You will do so up to the point of contract signature. After that,…
Added 9 mins ago
Broadcast Engineering - AV & IT
Versant
Orlando, FL
Versant is seeking an Infrastructure Engineer to support, maintain, and improve critical technology across our corporate, production, data center, and live-event environments. Based on-site…
Added 12 mins ago
Project Controls Engineer 3 (Project Controls 3)
Los Alamos National Laboratory
Los Alamos, NM
Demonstrated experience working on multiple projects with frequent interruptions, varying priorities and deadlines while maintaining excellent quality in daily work.
Added 12 mins ago
Engineering Technologist 3/4
Los Alamos National Laboratory
Los Alamos, NM
The Engineer Technologist independently interprets complex design and project documentation, including drawings, specifications, calculations, and other engineering deliverables, to…
Added 12 mins ago
Program Manager 1
Los Alamos National Laboratory
Los Alamos, NM
…must demonstrate initiative, take direction from the GTS chief engineer as well as group management, and collaborate effectively with Weapons Facility…
Added 12 mins ago
Test Engineer (R&D Engineer 3)
Los Alamos National Laboratory
Los Alamos, NM
This position will be filled at the R&D Engineer 3 level.
Added 12 mins ago
Cleared Senior/Principal R&D Systems Engineer ¿ System Security Engineering & Assurance, Onsite
Sandia National Laboratories
Albuquerque, NM
…analysis, incident investigation, security anomaly review, and process-capability assessment to evaluate subversion risks, validate assurance approaches, and identify opportunities to…
Added 12 mins ago
Mid-Early Career R&D Computer Aided Design and Drafting Technologist, Onsite
Sandia National Laboratories
Albuquerque, NM
We are seeking a Computer Aided Design and Drafting Technologists to join our Design Engineer Group. In this role, you will be at the forefront of innovation, transforming customer concepts…
Added 13 mins ago
Procurement Specialist
Salado Isolation Mining Contractors
Carlsbad, NM
…related to facility activities/readiness, environmental, or quality…
Added 17 mins ago
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Campus Fiber Infrastructure Construction Monitor, Data Centers
AECOM
Houston, TX
- $75,000 to $83,000 USD / year
…systems, civil construction, construction drawings and field quality processes. The Construction Monitor will serve as AECOM's on-site representative, documenting whether observed work is…
Added 20 mins ago
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Project Manager
Actalent
Mulberry, FL
- $100,000 to $130,000 USD / year
Ensure quality of work performed and identify critical items that may impact the project work schedule. Monitor daily work activities of contractors assigned to him/her, and coordinate work…
Added 20 mins ago
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Pipe Stress Engineer
Actalent
LAKE MARY, FL
- $40 to $65 USD / hour
Job Title: Pipe Stress EngineerJob DescriptionAs a Pipe Stress Engineer, you will play a crucial role in ensuring that piping code requirements are correctly defined and incorporated into…
Added 20 mins ago
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Quality Engineer
Actalent
Cleveland, OH
- $32 to $38 USD / hour
Job Title: Quality Engineer- Flexible on pay for the right candidate and exprience.Job DescriptionThis Quality Engineer role focuses on driving robust quality processes, leading structured…
Added 20 mins ago
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Tooling Project Engineer
Actalent
Mobile, AL
- $40 to $55 USD / hour
Job Title: Tooling Project EngineerJob DescriptionThe Tooling Project Engineer leads the end-to-end technical and project execution of aerospace tooling projects, guiding work from initial…
Added 20 mins ago
Machine Design Engineer
Oak Ridge National Laboratory
Oak Ridge, TN
…Enrichment Systems Engineering Section is seeking a Machine Design Engineer who will support the Enrichment Science and Engineering Division (ESED) within the Isotope Science and…
Added 23 mins ago
Supplier Quality Engineer
Corning
Phoenix, AZ
Corning is seeking a Supplier Quality Engineer to support supplier quality and incoming material performance within our Solar Modular manufacturing operation. This role is responsible for…
Added 27 mins ago
Analog IC Design Engineer
Renesas Electronics
Austin, TX
Renesas is seeking an Analog IC Design Engineer for our Power Product Group, Performance Computing Power Team in Austin (Texas). Reporting to the Electrical Engineering Manager, you will…
Added 28 mins ago
Non-Technical Project/Program Management II
Applied Materials
Boise, ID
Leads the AMNA Customer Engineer (CE) proficiency and Training Digital Checklist (TDCL) adoption program by partnering with managers, training teams, and account stakeholders to improve…

Closed listing

Cleo

Senior Support Engineer I

Santa Fe, NM, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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Jobs in the United States