Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Professional Sales Representative - Baton Rouge North, LA (ADHD)
Supernus Pharmaceuticals Inc
Baton Rouge, LA
Must possess excellent organization, interpersonal and communication skills · Must possess a valid driver’s license
Added just now
Professional Sales Representative - Greenville, SC (ADHD)
Supernus Pharmaceuticals Inc
Greenville, SC
Must possess excellent organization, interpersonal and communication skills · Must possess a valid driver’s license
Added just now
KD
Cook
Kaplan Development Group
Londonderry, NH
- $19 to $22 USD / hour
Work closely with Dining Services staff to support smooth meal service
Added just now
Senior Staff Software Engineer, Uber TL, P2020 Rollouts
Google
Cambridge, MA
Experience delivering software reliability and support outcomes at large-scale.
Added just now
Program Manager II, Vision Science, Platforms and Devices
Google
San Jose, CA
2 years of experience in program or project management.
Added just now
FM
Travel Physical Therapist
Fusion Medical Staffing
Washington Court House, OH
- $1,790.97 to $2,157.8 USD / week
Sensory - Must possess visual acuity and ability to effectively communicate
Added just now
FM
Travel Medical Lab Scientist (MLS)
Fusion Medical Staffing
Spruce Pine, NC
- $1,312.83 to $1,509 USD / week
Sensory - Must possess visual acuity and ability to effectively communicate
Added just now
Flight Instructor 2
Cirrus Aircraft
Alcoa, TN
…with proprietary course material for streamlined training to support the learning process. Duties include acting as pilot in command of Cirrus aircraft while performing 14 CFR part 91…
Added just now
FM
Travel Physical Therapist
Fusion Medical Staffing
North Wales, PA
- $1,669.96 to $2,012 USD / week
Sensory - Must possess visual acuity and ability to effectively communicate
Added just now
FM
IR RN - Interventional Radiology - Travel Nurse
Fusion Medical Staffing
Stuart, FL
- $1,682.58 to $1,934 USD / week
Sensory - Must possess visual acuity and ability to effectively communicate
Added just now
FM
IR RN - Interventional Radiology - Travel Nurse
Fusion Medical Staffing
Stuart, FL
- $1,682.58 to $1,934 USD / week
Sensory - Must possess visual acuity and ability to effectively communicate
Added 1 min ago
Patient Care Technician - Progressive Care Unit * Nights - 12hrs/wk
umhealthwest
Wyoming, MI
Under the direction of a Registered Nurse (RN), the Patient Care Technician (PCT) provides basic nursing care to patients and performs related tasks necessary to support the unit.
Added 1 min ago
Ophthalmic Technician
Eye Health America LLC
Greenville, SC
At Eye Health America, we support the expansion of leading eye care practices across the Southeastern United States through both organic growth and strategic partnerships. Led by an…
Added 1 min ago
Memory Care Program Coordinator
Brookdale Senior Living Inc.
Melbourne, FL
Grow your career with Brookdale! Our Clare Bridge Program Coordinators have opportunities for advancement by exploring a new career in positions such as Clare Bridge Program Managers,…
Added 1 min ago
P
Data Center Hardware Technician -Wood Dale, IL
PGTEK
Wood Dale, IL
- $80,000 to $85,000 USD / year
We are seeking a Datacenter Hardware Technician to support and maintain Dell server infrastructure in a high-demand, fast-paced environment. This role involves hands-on hardware…
Added 1 min ago
P
Data Center Hardware Technician - Vega, TX
PGTEK
Vega, TX
- $80,000 to $85,000 USD / year
We are seeking a Datacenter Hardware Technician to support and maintain Dell server infrastructure in a high-demand, fast-paced environment. This role involves hands-on hardware…
Added 1 min ago
Medical Assistant
WESTERN WAYNE FAMILY HEALTH CENTERS
Dearborn, MI
Must possess valid driver’s license
Added 1 min ago
Client Development Associate
Mercer Advisors
Remote, United States
…financial lives by integrating financial planning, investment management, business management, tax, estate, insurance, and more, all managed by a single team. We deliver the kind of…
Added 1 min ago
Lead Project Engineering
L3Harris Technologies
Huntsville, AL
This position is responsible for managing and directing program teams with the cost, schedule, technical, and contractual performance requirements of a complex technical program portfolio…
Added 2 mins ago
Program Assistant
PROMESA R.H.C.F.
Bronx, NY
Work collaboratively with fellow team members, program management, and other Acacia division staff, to continuously provide quality services and activities for clients.
Added 2 mins ago
Housing Specialist
PROMESA R.H.C.F.
Bronx, NY
Must have experience working in scattered site or supportive housing
Added 2 mins ago
D
HR Coordinator
Dewberry
Fairfax, VA
- $47,000 to $60,000 USD / year
Support the oversight and delivery of the DiSC program.
Added 2 mins ago
Project Manager
NFI Industries
EASTVALE, CA · Irving, TX
Participates in the maintenance of, and ensures compliance to, project management standard policies, procedures, practices and supporting documents and templates to successfully support the…
Added 2 mins ago
Occupational Therapist- Outpatient Therapy
Albany Med Health System
99 Delaware Avenue Delmar, NY
Career Development and Mentorship – we invest in your growth through 1:1 mentorship, leadership opportunities, and support with continuing education.
Added 2 mins ago
Tech Lead, Applications
Bath and Body Works
Columbus, OH
No-cost mental health and well-being support through our Employee Assistance Program (EAP).

Closed listing

Cleo

Senior Support Engineer I

Santa Fe, NM, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Create a Job Alert

Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.

About employer

Report this job

Work requirements

Jobs in the United States