Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Senior Mechanical Engineer
ASML US, LP. (US30)
Wilton, CT
As a Senior NPI Reticle Stage Mechanical Engineer, you will lead the specification, design, development, integration, qualification, and industrialization of Reticle Stage (RS) modules and…
Added 4 mins ago
D
Senior Industrial Engineer (DC Implementation)
DSV
Columbus, OH
- $98,000 to $128,000 USD / year
Job Posting Title: Senior Industrial Engineer (DC Implementation) - 132945
Added 4 mins ago
D
Senior Industrial Engineer (DC Implementation)
DSV
Lancaster, TX
- $100,000 to $128,000 USD / year
Job Posting Title: Senior Industrial Engineer (DC Implementation) - 132946
Added 5 mins ago
Applications Engineer - North Central US and Canada
Planar Systems
Remote, United States
The Applications Engineer is responsible for assisting customers with the development and implementation of industry leading display solutions. The Applications Engineer serves as the…
Added 5 mins ago
Applications Engineer - North Central US and Canada
Planar Systems
Remote, United States
The Applications Engineer is responsible for assisting customers with the development and implementation of industry leading display solutions. The Applications Engineer serves as the…
Added 5 mins ago
Applications Engineer - North Central US and Canada
Planar Systems
Remote, United States
The Applications Engineer is responsible for assisting customers with the development and implementation of industry leading display solutions. The Applications Engineer serves as the…
Added 11 mins ago
Project Controls Engineer 3 (Project Controls 3)
Los Alamos National Laboratory
Los Alamos, NM
This Project Controls Engineer 3 (PCE3)/Project Controls 3 position is within the Project Controls Division (PC-DO) and will be deployed into programs within the Weapons Directorate (DDW)…
Added 11 mins ago
Project Engineer Controls 4 (Project Controls 4)
Los Alamos National Laboratory
Los Alamos, NM
This Project Engineer Controls 4 (PCE4) position is a Project Controls Division position that provides leadership and oversight for a Project Controls team responsible for implementing LANL…
Added 11 mins ago
Test Engineer (R&D Engineer 3)
Los Alamos National Laboratory
Los Alamos, NM
Q-6 is offering an opportunity to join the Detonation Science and Technology Group as an R&D Engineer supporting High Consequence Experiments, including hydrodynamic tests funded by the Los…
Added 11 mins ago
Principal Mechanical Engineer
Leidos
Albuquerque, NM
The engineer will be responsible for taking mechanical designs from concept through detailed design, fabrication, assembly, integration, and test. The position requires an individual who…
Added 11 mins ago
Cleared Senior/Principal R&D Systems Engineer ¿ System Security Engineering & Assurance, Onsite
Sandia National Laboratories
Albuquerque, NM
Sandia¿s Nuclear Enterprise Assurance (NEA) Team seeks a multidisciplinary R&D Systems Security Engineer to lead the secure product realization lifecycle for high-consequence national…
Added 11 mins ago
Sr Mechanical Engineer
Leidos
Albuquerque, NM
Leidos Defense Systems is seeking a highly motivated Sr Mechanical Engineer who loves collaboration and being a part of something big, to join our team. This role drives the implementation…
Added 12 mins ago
Chief Engineer
Peraton
Fort Meade, MD
…Directorate at Fort Meade, MD and we are looking for a Chief Engineer. This team gets the calls nobody else can answer: performance failures in DoD applications and networks that no other…
Added 19 mins ago
A
Manufacturing Engineer
Actalent
Edgewater, FL
- $35 to $45 USD / hour
Implement new technology and equipment into the manufacturing process, including validation and integration into existing operations.
Added 19 mins ago
A
Systems Engineer
Actalent
Chantilly, VA
- $115,000 to $190,000 USD / year
Job Title: Systems Engineer Advanced Radar and Mission SystemsJob DescriptionThis Systems Engineer role focuses on developing advanced radar and mission systems for Navy applications,…
Added 28 mins ago
Senior Design Verification Engineer, gCPU
Google
Austin, TX
In most instances, this position requires in-person interviews as part of the hiring process.
Added 31 mins ago
Tactical Data Link (TDL) / Interoperability Data Specialist
CACI
Norco, CA · Norco
Experience: 5+ years of relevant technical experience in Tactical Data Links (TDL) and C4ISR testing/integration (equivalent to a Senior Systems Engineer or Test Director level).
Added 32 mins ago
DRAM interface designer, Principal / MTS
Micron Technology
Boise, ID · Boise
We are seeking a Principal IO/Clocking Design Engineer to be a part of our design team working on critical high-speed circuits common to all DRAM related memory products! In this position,…
Added 37 mins ago
Senior Full Stack Software Engineer
MetLife
Greenville, SC
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office
Added 37 mins ago
Quality Engineer
READER PRECISION SOLUTIONS
Elkhorn, WI
The Quality Engineer is a hands-on technical role at Reader Precision Solutions, bringing expertise in metrology, gage management, and CMM/Keyence/Oasis programming to support the…
Added 38 mins ago
Implementation & Customer Success Manager, USA
Partly
Austin, TX
- Resolve issues to ground. Diagnose where a shop is stuck, whether that's installation, the estimating integration or their workflow. Fix what you can yourself and work with Engineering on…
Added 39 mins ago
BAS Sales Engineer
EMCOR Services Automated Controls
Evansville, IN
Translate technical solutions (BAS, EPMS, integration platforms) into financial and operational value propositions aligned with organizational goals.
Added 44 mins ago
OutSystems Engineer
Cardinal Health 5, LLC
Remote, United States
The Engineer will play a key role in supporting the Pharmaceutical and Specialty Distribution and Product and Solutions Marketing organizations along with the larger enterprise. We are…
Added 48 mins ago
Backend Engineer Scala
Pierce Technology Corp
NY · New York, NY
Unit and integration test development using Scala Test and ZIO Test
Added 49 mins ago
AI Processor Hardware/Software Integration Engineer (2027 New College Graduate)
MIPS Holding Inc
TX
Must have at least an overall 3.0 GPA and proven good academic standing

Closed listing

Cleo

Senior Support Engineer I

Santa Fe, NM, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Create a Job Alert

Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.

About employer

Report this job

Work requirements

Jobs in the United States