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Test Engineer - Prin
BAE Systems
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Must hold an active DoD Secret level security clearance
Added 1 min ago
Senior Mechanical Engineer
ASML US, LP. (US30)
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As a Senior NPI Reticle Stage Mechanical Engineer, you will lead the specification, design, development, integration, qualification, and industrialization of Reticle Stage (RS) modules and…
Added 19 mins ago
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Manufacturing Engineer
Actalent
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- $35 to $45 USD / hour
…productivity and reduce operational costs. The Manufacturing Engineer applies industrial engineering principles, Lean methodologies, and continuous improvement techniques to reengineer…
Added 19 mins ago
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Systems Engineer
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Chantilly, VA
- $115,000 to $190,000 USD / year
Job Title: Systems Engineer Advanced Radar and Mission SystemsJob DescriptionThis Systems Engineer role focuses on developing advanced radar and mission systems for Navy applications,…
Added 40 mins ago
BAS Sales Engineer
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Translate technical solutions (BAS, EPMS, integration platforms) into financial and operational value propositions aligned with organizational goals.
Added 41 mins ago
Mechanical Engineer (Early Career)
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…infrastructure. Tackle sophisticated challenges using advanced technology to anticipate and mitigate cyber threats. Collaborate with top experts to enhance cyber resilience for governments,…
Added 50 mins ago
AI Processor Hardware/Software Integration Engineer (2027 New College Graduate)
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Must have at least an overall 3.0 GPA and proven good academic standing
Added 53 mins ago
Senior Project Engineer - Phantom Works
The Boeing Company
Berkeley, MO
Boeing Defense, Space & Security (BDS) Phantom Works is seeking a Senior Project Engineer - Phantom Works to join our team in Berkeley, MO in support of a proprietary program. This role…
Added 1 hour ago
Associate Test Engineer
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Added 1 hour ago
AI Consulting Engineer - Senior Associate
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…exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to…
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Senior Software Engineer - Back End III - 3058353
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Added 2 hours ago
Vice President, Go to Market
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…six- and seven-figure engagements with new logos, ideally in technology consulting, systems integration, or…
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Agentic AI Engineer – Workflow Orchestration & Prompt Engineer
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Added 2 hours ago
Systems Engineer-IT Asc Mgr - L4
Lockheed Martin
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Performs technical planning, system integration, verification and validation, cost and risk, and supportability and effectiveness analyses for total systems, and information technology…
Added 2 hours ago
Systems Engineer V (Senior Staff)
Lockheed Martin
Cape Canaveral, FL
…cultivate innovation, reduce costs, and push the boundaries of what technology can achieve. We’re creating future-ready solutions, focusing on resiliency and urgency through our 21st…
Added 2 hours ago
Systems Engineer IV (Staff)
Lockheed Martin
Cape Canaveral, FL
…cultivate innovation, reduce costs, and push the boundaries of what technology can achieve. We’re creating future-ready solutions, focusing on resiliency and urgency through our 21st…
Added 2 hours ago
Director, Mechanical Engineer
L3Harris
Palm Bay, FL
L3Harris is seeking Mechanical Functional Engineering Director to lead a team of Mechanical Engineers. The Engineering Director will lead a team of over 150 engineers and managers in…
Added 3 hours ago
Principal Application Engineer-Digital Platform Engineering
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We are looking for an experienced Digital Engineer to provide technical leadership and direction across Digital, with a focus on security, technology strategy, architecture, and…
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Operations Program Manager
Lockheed Martin
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Coordinates planning, organization, control, integration and completion of engineering projects within area of assigned responsibility.
Added 3 hours ago
Material & Process Engineer Sr - E3
Lockheed Martin
Orlando, FL
Candidate must have the ability to travel and be willing to work off-sight as needed for assignments
Added 3 hours ago
Design and Analysis Engineer (Electronic Sys Design & Analy)
The Boeing Company
Saint Charles, MO
The Boeing Company has an exciting opportunity for a Mission Systems Senior Lead Hardware Engineer to lead the definition and development of mission systems avionics and sensors for Phantom…
Added 3 hours ago
Wire Design & Install Engr (Electrical/Electronic Installation Design)
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The Boeing Company has an exciting opportunity for a Mission Systems Senior Lead Hardware Engineer to lead the definition and development of mission systems avionics and sensors for Phantom…
Added 3 hours ago
Principal Data Engineer
Ochsner Health
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The Principal Data Engineer is an enterprise‑level technical expert responsible for architecting complex data solutions, designing cross‑domain frameworks, and shaping the organizational…
Added 4 hours ago
NOC Engineer
Hard Rock Digital
Remote, United States
We are seeking a motivated and technically skilled Network Operations Center (NOC) Engineer who excels at end-to-end incident management and is excited about the intersection of traditional…
Added 4 hours ago
Principal Platform Engineer – Sales
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We are searching for the best talent for a Principal Platform Engineer – Sales professional to be located in Raritan, NJ, J&J sites on the East Coast or remote work in the U.S. This…

Closed listing

Cleo

Senior Support Engineer I

Santa Fe, NM, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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Jobs in the United States