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Senior Software Engineer (R&D)
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Remote, United States
We are looking for a Senior Software Engineer with expertise in full-stack engineering. In this role, you will collaborate with our operators, clinicians, and product managers to build…
Added 1 min ago
GTM Engineer (Pacific Time)
Pragmatike
Remote, United States
Pragmatike is hiring a GTM Engineer on behalf of a fast-growing AI company building reliable, fair and open infrastructure for AI training data.
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MPI Calera - EHS Specialist
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…is “easiest to do business with”. We will make it easier to engineer, specify, and order components for plants. We will provide greater support for smoother delivery, cost-effective…
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UG
Senior Software Engineer - 2401660
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- $136,080 to $195,174 USD / year
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Senior AI/ML Engineer - Remote
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- $120,100 to $214,500 USD / year
area, you will be required to work in the office a minimum of four days per week
Added 2 mins ago
Senior Mechanical Engineer
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As a Senior NPI Reticle Stage Mechanical Engineer, you will lead the specification, design, development, integration, qualification, and industrialization of Reticle Stage (RS) modules and…
Added 6 mins ago
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Senior Industrial Engineer (DC Implementation)
DSV
Columbus, OH
- $98,000 to $128,000 USD / year
For warehouse consolidation, relocation, or new real estate projects, the Senior Industrial Engineer will be responsible for collecting and collating all customer requirements for those to…
Added 6 mins ago
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Senior Industrial Engineer (DC Implementation)
DSV
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- $100,000 to $128,000 USD / year
For warehouse consolidation, relocation, or new real estate projects, the Senior Industrial Engineer will be responsible for collecting and collating all customer requirements for those to…
Added 6 mins ago
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Network Security Engineer
PlanetArt
Remote, United States
- $80,000 to $120,000 USD / year
PlanetArt is looking for a Network Security Engineer to support the company’s Security Department. The successful candidate will assess network and server security, monitor security events,…
Added 7 mins ago
IG
Controls Engineer
Insight Global
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- From $45 USD / hour
Use GM plant-floor systems such as GSTIP, MERZ, EPP, throughput/data systems, and other manufacturing systems.
Added 7 mins ago
Mechanical Engineer
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The Mechanical Engineer supports the design, installation, reliability and continuous improvement of Oterra's manufacturing equipment and facilities. This role partners with Production,…
Added 7 mins ago
IG
Embedded Software Engineer
Insight Global
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- From $57 USD / hour
- Experience with avionics data buses (MIL-STD-1553, ARINC 429, Ethernet, RS-422, etc.), tactical data links, military radios.
Added 7 mins ago
Tactical Data Link (TDL) / Interoperability Data Specialist
CACI, INC.-FEDERAL
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Experience: 5+ years of relevant technical experience in Tactical Data Links (TDL) and C4ISR testing/integration (equivalent to a Senior Systems Engineer or Test Director level).
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Network Operations Engineer II
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Our Tier 2 NOC Engineer is responsible for advanced troubleshooting, fault isolation, incident escalation, and network optimization within a globally distributed data center network. This…
Added 9 mins ago
Cybersecurity Engineer
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The Security Engineer is responsible for managing, maintaining, configuring, and supporting security technologies that protect enterprise identities, endpoints, applications, and data.
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Broadcast Engineering - AV & IT
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Versant is seeking an Infrastructure Engineer to support, maintain, and improve critical technology across our corporate, production, data center, and live-event environments. Based on-site…
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Construction Engineering Aide II- Summer Internship
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…department as an aide, document management helper, survey helper or data entry…
Added 12 mins ago
R&D Engineer 1/2
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This position will be filled at either the R&D Engineer 1 or 2 level, depending on the skills of the selected candidate. Additional job responsibilities (outlined below) will be assigned if…
Added 13 mins ago
Test Engineer (R&D Engineer 3)
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This position will be filled at the R&D Engineer 3 level.
Added 13 mins ago
Principal Mechanical Engineer
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Added 13 mins ago
Cleared R&D Systems Engineer - Interconnectivity and Verification, Onsite
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We are seeking an R&D Systems Engineer to support our dynamic group in the Mobile Guardian Transport Program Management and System Engineering group.
Added 13 mins ago
Cleared Senior/Principal R&D Systems Engineer ¿ System Security Engineering & Assurance, Onsite
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Sandia¿s Nuclear Enterprise Assurance (NEA) Team seeks a multidisciplinary R&D Systems Security Engineer to lead the secure product realization lifecycle for high-consequence national…
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Cleared Senior/Principal R&D Systems Engineer - Interconnectivity and Verification, Onsite
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Cleared Senior/Principal Systems Engineer - Space Systems, Onsite (Colorado Springs, CO)
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We are seeking a cleared, experienced Space Systems Engineer to be an on-site customer liaison that sits with the US Space Force customer in Colorado Springs, Colorado. The person occupying…
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Senior/Principal RD Computer Engineer - LabVIEW Programmer, Onsite
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Organization 7588 is seeking an experienced Software Engineer to join our dynamic team. Our teams of engineers have a deep understanding of designing, building, and maintaining complex…

Closed listing

Cleo

Senior Support Engineer I

Santa Fe, NM, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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Jobs in the United States