Jobs in the United States

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Added 1 min ago
Senior Mechanical Engineer
ASML US, LP. (US30)
Wilton, CT
As a Senior NPI Reticle Stage Mechanical Engineer, you will lead the specification, design, development, integration, qualification, and industrialization of Reticle Stage (RS) modules and…
Added 4 mins ago
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Meeting Producer
AbbVie
North Chicago, IL
- $78,500 to $141,000 USD / year
If graphics operator or audio/video engineer is not available, provides onsite PowerPoint, Streaming and/or AV technical support.
Added 5 mins ago
Principal Staff Engineer - Web Platform
PlanetArt
Remote, United States
PlanetArt is seeking a Principal Staff Engineer-Web Platform to serve as a senior technical leader within our engineering organization and a key partner to the VP of Engineering. This is a…
Added 5 mins ago
D
Senior Industrial Engineer (DC Implementation)
DSV
Columbus, OH
- $98,000 to $128,000 USD / year
Job Posting Title: Senior Industrial Engineer (DC Implementation) - 132945
Added 5 mins ago
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Senior Industrial Engineer (DC Implementation)
DSV
Lancaster, TX
- $100,000 to $128,000 USD / year
Job Posting Title: Senior Industrial Engineer (DC Implementation) - 132946
Added 5 mins ago
Engineer 3, Test Automation C00253
CG
Elmhurst, IL
Added 5 mins ago
Applications Engineer - North Central US and Canada
Planar Systems
Remote, United States
The Applications Engineer is responsible for assisting customers with the development and implementation of industry leading display solutions. The Applications Engineer serves as the…
Added 5 mins ago
Applications Engineer - North Central US and Canada
Planar Systems
Remote, United States
The Applications Engineer is responsible for assisting customers with the development and implementation of industry leading display solutions. The Applications Engineer serves as the…
Added 5 mins ago
Applications Engineer - North Central US and Canada
Planar Systems
Remote, United States
The Applications Engineer is responsible for assisting customers with the development and implementation of industry leading display solutions. The Applications Engineer serves as the…
Added 6 mins ago
IG
Controls Engineer
Insight Global
Orion, MI
- From $45 USD / hour
Support General Assembly automation equipment on the plant floor, including robotic cells, chassis equipment, glass cells, trim equipment, and other process equipment.
Added 6 mins ago
Mechanical Engineer
Oterra
Mount Pleasant, WI
The Mechanical Engineer supports the design, installation, reliability and continuous improvement of Oterra's manufacturing equipment and facilities. This role partners with Production,…
Added 6 mins ago
I&C Sales Engineer
Westinghouse Electric Company, LLC
Cranberry Township, NC
As a I&C Sales Engineer, you will lead the sales process and customer negotiations for transactional proposals under $5M. You will do so up to the point of contract signature. After that,…
Added 6 mins ago
Network Operations Engineer II
Astreya Partners, LLC
Denver, CO
The Tier 2 Engineer serves as the primary escalation point for Tier 1 engineers, taking ownership of complex cases and driving them to resolution. This position also contributes to process…
Added 8 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Pierre, SD
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 8 mins ago
3D-CFD-Senior Propulsion System Virtual Engineer – Combustion System
Stellantis
Auburn Hills, MI
The Senior Propulsion System Virtual Engineer is responsible for providing guidance to design teams. He/ She will be an integral part of the development team. The engineer is responsible…
Added 9 mins ago
Broadcast Engineering - AV & IT
Versant
Orlando, FL
Versant is seeking an Infrastructure Engineer to support, maintain, and improve critical technology across our corporate, production, data center, and live-event environments. Based on-site…
Added 11 mins ago
Mechanical Design Engineer (R&D Engineer 2/3)
Los Alamos National Laboratory
Los Alamos, NM
AOT-MDE is seeking a strongly self-motivated Mechanical Engineer (R&D Engineer 2/3) to be a member of the Engineering Team.
Added 11 mins ago
Project Controls Engineer 3 (Project Controls 3)
Los Alamos National Laboratory
Los Alamos, NM
Added 11 mins ago
Engineering Technologist 3/4
Los Alamos National Laboratory
Los Alamos, NM
The Engineer Technologist supports a challenging and technically complex construction scope requiring consistent engineering services, timely engineering deliverables, and direct support to…
Added 11 mins ago
R&D Engineer 1/2
Los Alamos National Laboratory
Los Alamos, NM
This position will be filled at either the R&D Engineer 1 or 2 level, depending on the skills of the selected candidate. Additional job responsibilities (outlined below) will be assigned if…
Added 11 mins ago
Production Liaison Engineer (R&D Engineer 4)
Los Alamos National Laboratory
Los Alamos, NM
…also participate in site reviews, approve PA procedures and process changes, and provide the technical interface between the PA and the LANL systems engineering and physics communities.…
Added 12 mins ago
Program Manager 1
Los Alamos National Laboratory
Los Alamos, NM
…must demonstrate initiative, take direction from the GTS chief engineer as well as group management, and collaborate effectively with Weapons Facility…
Added 12 mins ago
Project Controls Engineer 3 (Project Controls 3)
Los Alamos National Laboratory
Los Alamos, NM
This Project Controls Engineer 3 (PCE3)/Project Controls 3 position is within the Project Controls Division (PC-DO) and will be deployed into programs within the Weapons Directorate (DDW)…
Added 12 mins ago
Project Engineer Controls 4 (Project Controls 4)
Los Alamos National Laboratory
Los Alamos, NM
This Project Engineer Controls 4 (PCE4) position is a Project Controls Division position that provides leadership and oversight for a Project Controls team responsible for implementing LANL…
Added 12 mins ago
Test Engineer (R&D Engineer 3)
Los Alamos National Laboratory
Los Alamos, NM
This position will be filled at the R&D Engineer 3 level.

Closed listing

Cleo

Senior Support Engineer I

Santa Fe, NM, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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Jobs in the United States