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Added just now
SA
Research Engineer II
Scientific Applicati
Colorado Springs, CO
- $85,000 to $130,000 USD / year
…charter to create new and emerging technology innovations in support of Commercial & Government organizations. We have expertise in RF, EMP, Pulsed Power, Acoustics and Threat Warning…
Added just now
SA
Research Engineer III
Scientific Applicati
Colorado Springs, CO
- $90,000 to $145,000 USD / year
…charter to create new and emerging technology innovations in support of Commercial & Government organizations. We have expertise in RF, EMP, Pulsed Power, Acoustics and Threat Warning…
Added just now
SA
Mechanical Engineer
Scientific Applicati
Colorado Springs, CO
- $100,000 to $150,000 USD / year
…remarkably talented, motivated, and imaginative Mechanical Engineer - Undersea Systems to support research and development activities and transition innovative technologies to the DoD, DoE,…
Added just now
ES
GIS Solution Engineer - Defense
Environmental Systems Research Institute Inc.
Louisville, CO
- $79,248 to $130,728 USD / year
Build relationships. Present, demonstrate, and support selling Esri software and solutions as part of the account team. Support your team as you help plan and execute sales strategies.
Added just now
SA
Power Electronics Engineer
Scientific Applicati
Colorado Springs, CO
- $120,000 to $160,000 USD / year
…remarkably talented, motivated, and imaginative Power Electronics Engineer to support research and development activities and transition innovative technologies to the DoD, DoE, and their…
Added just now
LU
Virtual Sales Engineer - West
Leybold USA Inc
Denver, CO
- $40,123 USD / year
Join Leybold as a Virtual Sales Engineer! Be the single point of contact for customers, driving sales in open territories and re-engaging lapsed accounts. Enjoy a hybrid work model after…
Added just now
SA
Research Engineer
Scientific Applicati
Colorado Springs, CO
- $135,000 to $180,000 USD / year
…exceptionally talented, motivated, and creative Senior Research Engineer to support rapid Research & Development (R&D) and power systems research activities out of our facility in Colorado…
Added 1 min ago
MPI Calera - EHS Specialist
McWane, Inc.
Calera, AL
…AL, combines all Plant and Industrial Products in a single customer-focused package. We offer comprehensive solutions through an experienced team of professionals specifically focused on…
Added 2 mins ago
Test Engineer - Prin
BAE Systems
Nashua, NH
Must hold an active DoD Secret level security clearance
Added 3 mins ago
Senior Mechanical Engineer
ASML US, LP. (US30)
Wilton, CT
Support factory, integration, service, and customer-related investigations by providing technical expertise and implementing robust corrective actions.
Added 5 mins ago
A
Meeting Producer
AbbVie
North Chicago, IL
- $78,500 to $141,000 USD / year
If graphics operator or audio/video engineer is not available, provides onsite PowerPoint, Streaming and/or AV technical support.
Added 7 mins ago
Principal Staff Engineer - Web Platform
PlanetArt
Remote, United States
…unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality, meaningful finished products and memorable celebrations of live…
Added 7 mins ago
D
Senior Industrial Engineer (DC Implementation)
DSV
Columbus, OH
- $98,000 to $128,000 USD / year
At DSV, the Senior Industrial Engineer will support projects implementing new and existing business, site consolidations and relocations, and automation solutions. Additionally, this role…
Added 7 mins ago
D
Senior Industrial Engineer (DC Implementation)
DSV
Lancaster, TX
- $100,000 to $128,000 USD / year
At DSV, the Senior Industrial Engineer will support projects implementing new and existing business, site consolidations and relocations, and automation solutions. Additionally, this role…
Added 7 mins ago
P
Network Security Engineer
PlanetArt
Remote, United States
- $80,000 to $120,000 USD / year
PlanetArt is looking for a Network Security Engineer to support the company’s Security Department. The successful candidate will assess network and server security, monitor security events,…
Added 7 mins ago
Applications Engineer - North Central US and Canada
Planar Systems
Remote, United States
The Applications Engineer is responsible for assisting customers with the development and implementation of industry leading display solutions. The Applications Engineer serves as the…
Added 7 mins ago
Applications Engineer - North Central US and Canada
Planar Systems
Remote, United States
The Applications Engineer is responsible for assisting customers with the development and implementation of industry leading display solutions. The Applications Engineer serves as the…
Added 7 mins ago
Applications Engineer - North Central US and Canada
Planar Systems
Remote, United States
The Applications Engineer is responsible for assisting customers with the development and implementation of industry leading display solutions. The Applications Engineer serves as the…
Added 8 mins ago
Tactical Data Link (TDL) / Interoperability Data Specialist
CACI, INC.-FEDERAL
Norco, CA
This Specialist will support land-based testing and fleet/field exercises by managing, configuring, and processing large, complex tactical datasets using NSWC Corona analysis tools or…
Added 8 mins ago
I&C Sales Engineer
Westinghouse Electric Company, LLC
Cranberry Township, NC
As a I&C Sales Engineer, you will lead the sales process and customer negotiations for transactional proposals under $5M. You will do so up to the point of contract signature. After that,…
Added 13 mins ago
Project Controls Engineer 3 (Project Controls 3)
Los Alamos National Laboratory
Los Alamos, NM
…Control requirements. The PCE3 will provide project controls support and performs 1) planning and scheduling activities including schedule development, maintenance, and monitoring…
Added 13 mins ago
Engineering Technologist 3/4
Los Alamos National Laboratory
Los Alamos, NM
…capabilities to provide innovative engineering solutions in support of the Laboratory's Plutonium Facility. This position supports the Field Engineering Group. This group is responsible for…
Added 13 mins ago
Production Liaison Engineer (R&D Engineer 4)
Los Alamos National Laboratory
Los Alamos, NM
The successful candidate will support production activities for the B61, W76, W78, W88, and W93 weapons programs at the PA. Activities may include assisting with hardware provisioning for…
Added 13 mins ago
Program Manager 1
Los Alamos National Laboratory
Los Alamos, NM
In this Program Manager role, you will support R&D activities at WETF. A successful candidate must demonstrate initiative, take direction from the GTS chief engineer as well as group…
Added 13 mins ago
Project Engineer Controls 4 (Project Controls 4)
Los Alamos National Laboratory
Los Alamos, NM
This Project Engineer Controls 4 (PCE4) position is a Project Controls Division position that provides leadership and oversight for a Project Controls team responsible for implementing LANL…

Closed listing

Cleo

Senior Support Engineer I

Santa Fe, NM, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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Jobs in the United States