Jobs in the United States

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Added 1 min ago
Mechanical Design Engineer (R&D Engineer 2/3)
Los Alamos National Laboratory
Los Alamos, NM
As an R&D Engineer, you will support ongoing projects within MDE as well as the LANSCE Modernization Project (LAMP). This work includes the design and analysis of structural and…
Added 1 min ago
Project Controls Engineer 3 (Project Controls 3)
Los Alamos National Laboratory
Los Alamos, NM
This Project Controls Engineer 3 (PCE3)/Project Controls 3 position is within the Project Controls Division (PC-DO) and will be deployed into programs within the Weapons Directorate (DDW)…
Added 1 min ago
Piping Engineer (Advanced Manufacturing)
Jacobs
Rio Rancho, NM · Albuquerque, NM
We're looking for a high-energy, Piping Engineer to join our Building Mechanical team and help deliver solutions to our clients. Our Piping Engineer role provides you the opportunity to…
Added 1 min ago
Sr. Radiology Clinical Specialist (Current ARRT required) - West Coast
Medtronic
Albuquerque, NM
…technologies help restore function, improve quality of life, and support better outcomes for patients around the…
Added 1 min ago
Cleared Senior/Principal Systems Engineer - Space Systems, Onsite (Colorado Springs, CO)
Sandia National Laboratories
Albuquerque, NM
We are seeking a cleared, experienced Space Systems Engineer to be an on-site customer liaison that sits with the US Space Force customer in Colorado Springs, Colorado. The person occupying…
Added 1 min ago
C
Senior Azure Virtual Desktop Engineer
Cognizant
Santa Fe, NM
- $79,000 to $90,000 USD / year
As a Senior Azure Virtual Desktop Engineer, you will make an impact by designing, deploying, automating, and optimizing Azure Virtual Desktop environments that support both pooled…
Added 1 min ago
Associate Director Cybersecurity Engineering
Merck
Santa Fe, NM
We are seeking a Cloud Security Engineer to design, implement, and automate security controls across enterprise cloud environments. This role will partner with our Cloud, Application,…
Added 1 min ago
C
GCP data Engineer
Cognizant
Santa Fe, NM
- $100,000 to $120,000 USD / year
Cognizant is seeking an experienced Knowledge Graph Data Engineer to build and operate the connectivity, profiling, and graph/search foundation that powers enterprise ontology and knowledge…
Added 1 min ago
GA
Director, Architecture and Data
GE Aerospace
Santa Fe, NM
- $152,000 to $202,000 USD / year
Supervise the Data Fabric engineers (Sr Staff TPM–Data, Principal Data & Information Architect, Sr Staff Data Engineer, Staff Data Engineer) in a matrixed arrangement, keeping their written…
Added 1 min ago
C
Senior Support Engineer I
Cleo
Santa Fe, NM
- $70,000 to $80,000 USD / year
…thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI,…
Added 1 min ago
CMC Mechanical Analysis Lead Engineer
GE Aerospace
Santa Fe, NM
The Lead Engineer will be responsible for supporting and leading mechanical analysis projects for CMC hot section hardware and/or interfacing metallic components with specific focus on…
Added 2 mins ago
Remote Support Engineer - MR/CT
Canon USA & Affiliates
Santa Fe, NM
The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple…
Added 2 mins ago
EG
Front End React Engineer
Eliassen Group
Santa Fe, NM
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 2 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Santa Fe, NM
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 9 mins ago
A
Systems Engineer
Actalent
Chantilly, VA
- $115,000 to $190,000 USD / year
Work EnvironmentThis role offers a hybrid work arrangement, combining on-site collaboration with remote flexibility. The primary office is currently located in Chantilly, Virginia, with a…
Added 9 mins ago
C
Senior Azure Virtual Desktop Engineer
Cognizant
Cheyenne, WY
- $79,000 to $90,000 USD / year
As a Senior Azure Virtual Desktop Engineer, you will make an impact by designing, deploying, automating, and optimizing Azure Virtual Desktop environments that support both pooled…
Added 9 mins ago
Associate Director Cybersecurity Engineering
Merck
Cheyenne, WY
We are seeking a Cloud Security Engineer to design, implement, and automate security controls across enterprise cloud environments. This role will partner with our Cloud, Application,…
Added 10 mins ago
Remote Support Engineer - MR/CT
Canon USA & Affiliates
Cheyenne, WY
The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple…
Added 10 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Cheyenne, WY
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 11 mins ago
B
Safety Analysis Engineer
BWXT
Lynchburg, VA
- $99,000 to $157,000 USD / year
Must have strong nuclear-thermal-hydraulic analytical skills · Must have experience performing safety analysis using industry computer codes such as RELAP5-3D, GOTHIC, TRACE, MELCOR, etc
Added 13 mins ago
Ground Systems Engineer
SSC Space
Spring House, PA
As a Ground Systems Engineer, you will provide technical troubleshooting, maintenance, and operational support for remote satellite tracking stations, primarily from the SHIP office, with…
Added 16 mins ago
Sr Network Engineer- Jacksonville, FL
GuideWell
Jacksonville, FL
Hybrid role with in-office presence required three days per week · Must have extensive network operations knowledge and experience
Added 16 mins ago
C
Senior Azure Virtual Desktop Engineer
Cognizant
Boise, ID
- $79,000 to $90,000 USD / year
As a Senior Azure Virtual Desktop Engineer, you will make an impact by designing, deploying, automating, and optimizing Azure Virtual Desktop environments that support both pooled…
Added 17 mins ago
Associate Director Cybersecurity Engineering
Merck
Boise, ID
We are seeking a Cloud Security Engineer to design, implement, and automate security controls across enterprise cloud environments. This role will partner with our Cloud, Application,…
Added 17 mins ago
Sr. Radiology Clinical Specialist (Current ARRT required) - West Coast
Medtronic
Boise, ID
…technologies help restore function, improve quality of life, and support better outcomes for patients around the…

Cleo

Senior Support Engineer I

Boise, ID, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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Jobs in the United States