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Mechanical Design Engineer (R&D Engineer 2/3)
Los Alamos National Laboratory
Los Alamos, NM
AOT-MDE is seeking a strongly self-motivated Mechanical Engineer (R&D Engineer 2/3) to be a member of the Engineering Team.
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Project Controls Engineer 3 (Project Controls 3)
Los Alamos National Laboratory
Los Alamos, NM
Added just now
Engineering Technologist 3/4
Los Alamos National Laboratory
Los Alamos, NM
The Engineer Technologist supports a challenging and technically complex construction scope requiring consistent engineering services, timely engineering deliverables, and direct support to…
Added just now
R&D Engineer 1/2
Los Alamos National Laboratory
Los Alamos, NM
This position will be filled at either the R&D Engineer 1 or 2 level, depending on the skills of the selected candidate. Additional job responsibilities (outlined below) will be assigned if…
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Production Liaison Engineer (R&D Engineer 4)
Los Alamos National Laboratory
Los Alamos, NM
…also participate in site reviews, approve PA procedures and process changes, and provide the technical interface between the PA and the LANL systems engineering and physics communities.…
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Program Manager 1
Los Alamos National Laboratory
Los Alamos, NM
…must demonstrate initiative, take direction from the GTS chief engineer as well as group management, and collaborate effectively with Weapons Facility…
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Project Controls Engineer 3 (Project Controls 3)
Los Alamos National Laboratory
Los Alamos, NM
This Project Controls Engineer 3 (PCE3)/Project Controls 3 position is within the Project Controls Division (PC-DO) and will be deployed into programs within the Weapons Directorate (DDW)…
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Project Engineer Controls 4 (Project Controls 4)
Los Alamos National Laboratory
Los Alamos, NM
This Project Engineer Controls 4 (PCE4) position is a Project Controls Division position that provides leadership and oversight for a Project Controls team responsible for implementing LANL…
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Test Engineer (R&D Engineer 3)
Los Alamos National Laboratory
Los Alamos, NM
This position will be filled at the R&D Engineer 3 level.
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Piping Engineer (Advanced Manufacturing)
Jacobs
Rio Rancho, NM · Albuquerque, NM
We're looking for a high-energy, Piping Engineer to join our Building Mechanical team and help deliver solutions to our clients. Our Piping Engineer role provides you the opportunity to…
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Principal Mechanical Engineer
Leidos
Albuquerque, NM
Leidos is seeking a Principal Mechanical Engineer to join our Directed Energy team in Albuquerque, New Mexico. The ideal candidate will have a background in thermal analysis, engineering…
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Sr. Radiology Clinical Specialist (Current ARRT required) - West Coast
Medtronic
Albuquerque, NM
…reviewed and will be considered as part of our pre-employment…
Added 1 min ago
Cleared Senior/Principal R&D Systems Engineer ¿ System Security Engineering & Assurance, Onsite
Sandia National Laboratories
Albuquerque, NM
Sandia¿s Nuclear Enterprise Assurance (NEA) Team seeks a multidisciplinary R&D Systems Security Engineer to lead the secure product realization lifecycle for high-consequence national…
Added 1 min ago
Instrumentation & Controls Engineer (45212)
Jacobs
Albuquerque, NM
We are seeking an Instrumentation & Controls Engineer to support automation and facility control systems for advanced manufacturing and semiconductor facilities. Based in Boise, you'll work…
Added 1 min ago
Cleared Senior/Principal Mechanical Engineer - Component Engineer, Onsite
Sandia National Laboratories
Albuquerque, NM
We are seeking an exceptional mechanical engineer to support our ferroelectric neutron generator (FENG) products. As a component engineer you will serve in various roles, including…
Added 1 min ago
Sr Mechanical Engineer
Leidos
Albuquerque, NM
Leidos Defense Systems is seeking a highly motivated Sr Mechanical Engineer who loves collaboration and being a part of something big, to join our team. This role drives the implementation…
Added 1 min ago
Cleared Senior/Principal R&D Mechanical Engineer - Targets, Countermeasures and Associated Objects (TCAO), Onsite
Sandia National Laboratories
Albuquerque, NM
The ideal R&D S&E Mechanical Engineer candidate for Sandia National Laboratories will in addition possess the following:
Added 1 min ago
Mid-Early Career R&D Computer Aided Design and Drafting Technologist, Onsite
Sandia National Laboratories
Albuquerque, NM
We are seeking a Computer Aided Design and Drafting Technologists to join our Design Engineer Group. In this role, you will be at the forefront of innovation, transforming customer concepts…
Added 1 min ago
Software Engineer
Highmark Health
Santa Fe, NM
This job is an integral member of an agile software engineer team responsible for building complex scalable software applications across all digital channels to serve our customers. The…
Added 1 min ago
Associate Director Cybersecurity Engineering
Merck
Santa Fe, NM
We are seeking a Cloud Security Engineer to design, implement, and automate security controls across enterprise cloud environments. This role will partner with our Cloud, Application,…
Added 1 min ago
Senior Analyst, Product Engineer
CVS Health
Santa Fe, NM
…database/general report and plan set up resources. SR Analyst, Product Engineer will set up the plans using a prototype control in CCI and PMA application to support the Small Group plans…
Added 1 min ago
GA
Director, Architecture and Data
GE Aerospace
Santa Fe, NM
- $152,000 to $202,000 USD / year
…governs – it sets the boundaries and guidelines the delivery process runs inside – while the data it curates is the foundation that process runs on. To make the data foundation real, the…
Added 1 min ago
C
Senior Support Engineer I
Cleo
Santa Fe, NM
- $70,000 to $80,000 USD / year
…Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team…
Added 1 min ago
Senior Manager, Knowledge & Context Architecture
Teradata
Santa Fe, NM
Our mission is to design the knowledge an enterprise runs on, engineer the context its AI agents need, and prove that context can be trusted. This helps make Teradata's vision for an…
Added 1 min ago
Remote Support Engineer - MR/CT
Canon USA & Affiliates
Santa Fe, NM
The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple…

Cleo

Senior Support Engineer I

Boise, ID, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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Jobs in the United States