Jobs in the United States

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Added 2 mins ago
Union Mobile HVAC Technician
US AMR-Jones Lang LaSalle Americas, Inc.
Chicago, IL
Must have a high school diploma or GED
Added 6 mins ago
A
Manufacturing Engineer
Actalent
Edgewater, FL
- $35 to $45 USD / hour
…productivity and reduce operational costs. The Manufacturing Engineer applies industrial engineering principles, Lean methodologies, and continuous improvement techniques to reengineer…
Added 6 mins ago
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Project Manager
Actalent
Mulberry, FL
- $100,000 to $130,000 USD / year
Assist in preparation of field installation subcontract packages. Coordinate Tampa Electric comments to consulting engineer and supplier documents, and ensure documents are appropriately…
Added 7 mins ago
A
Hardware Design Engineer
Actalent
Annapolis Junction, MD
- $150,000 to $215,000 USD / year
FPGA Hardware Design EngineerJob DescriptionThe primary role of the Hardware Design Engineer is to lead FPGA architecture, design, and development efforts in support of advanced embedded…
Added 7 mins ago
A
Pipe Stress Engineer
Actalent
LAKE MARY, FL
- $40 to $65 USD / hour
Job Title: Pipe Stress EngineerJob DescriptionAs a Pipe Stress Engineer, you will play a crucial role in ensuring that piping code requirements are correctly defined and incorporated into…
Added 7 mins ago
A
Systems Engineer
Actalent
Chantilly, VA
- $115,000 to $190,000 USD / year
Job Title: Systems Engineer Advanced Radar and Mission SystemsJob DescriptionThis Systems Engineer role focuses on developing advanced radar and mission systems for Navy applications,…
Added 7 mins ago
A
Quality Engineer
Actalent
Cleveland, OH
- $32 to $38 USD / hour
Job Title: Quality Engineer- Flexible on pay for the right candidate and exprience.Job DescriptionThis Quality Engineer role focuses on driving robust quality processes, leading structured…
Added 7 mins ago
A
Tooling Project Engineer
Actalent
Mobile, AL
- $40 to $55 USD / hour
Job Title: Tooling Project EngineerJob DescriptionThe Tooling Project Engineer leads the end-to-end technical and project execution of aerospace tooling projects, guiding work from initial…
Added 7 mins ago
AT
Senior Network Engineer - DDoS
Akamai Technologies, Inc.
Cheyenne, WY
- $112,500 to $202,500 USD / year
As a Senior Network Engineer, you will lead efforts in designing, implementing, and automating Akamai's global network infrastructure. You will address complex issues in routing, data…
Added 7 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Cheyenne, WY
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 14 mins ago
Sr Network Engineer- Jacksonville, FL
GuideWell
Jacksonville, FL
Hybrid role with in-office presence required three days per week · Must have extensive network operations knowledge and experience
Added 14 mins ago
Connectivity Engineer - Data Center Design, Engineering, & Construction
Meta
Kuna, ID
Meta is seeking a Connectivity Engineer to join the Edge & Network Services (ENS) team. Our data centers are the foundation upon which our services are delivered, and our rapidly scaling…
Added 14 mins ago
Non-Technical Project/Program Management II
Applied Materials
Boise, ID
Leads the AMNA Customer Engineer (CE) proficiency and Training Digital Checklist (TDCL) adoption program by partnering with managers, training teams, and account stakeholders to improve…
Added 14 mins ago
AT
Senior Network Engineer - DDoS
Akamai Technologies, Inc.
Boise, ID
- $112,500 to $202,500 USD / year
As a Senior Network Engineer, you will lead efforts in designing, implementing, and automating Akamai's global network infrastructure. You will address complex issues in routing, data…
Added 14 mins ago
Sr. Radiology Clinical Specialist (Current ARRT required) - West Coast
Medtronic
Boise, ID
Added 14 mins ago
CMC Mechanical Analysis Lead Engineer
GE Aerospace
Boise, ID
The Lead Engineer will be responsible for supporting and leading mechanical analysis projects for CMC hot section hardware and/or interfacing metallic components with specific focus on…
Added 14 mins ago
C
Senior Support Engineer I
Cleo
Boise, ID
- $70,000 to $80,000 USD / year
Added 14 mins ago
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GCP data Engineer
Cognizant
Boise, ID
- $100,000 to $120,000 USD / year
Cognizant is seeking an experienced Knowledge Graph Data Engineer to build and operate the connectivity, profiling, and graph/search foundation that powers enterprise ontology and knowledge…
Added 14 mins ago
GA
Director, Architecture and Data
GE Aerospace
Boise, ID
- $152,000 to $202,000 USD / year
Supervise the Data Fabric engineers (Sr Staff TPM–Data, Principal Data & Information Architect, Sr Staff Data Engineer, Staff Data Engineer) in a matrixed arrangement, keeping their written…
Added 14 mins ago
Senior Manager, Knowledge & Context Architecture
Teradata
Boise, ID
Our mission is to design the knowledge an enterprise runs on, engineer the context its AI agents need, and prove that context can be trusted. This helps make Teradata's vision for an…
Added 14 mins ago
EG
Front End React Engineer
Eliassen Group
Boise, ID
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 14 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Boise, ID
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 16 mins ago
Senior Akamai Engineer
NTT DATA Services
Plano, TX
We are currently seeking a Senior Akamai Engineer to join our team in Plano, Texas (US-TX), United States (US).
Added 16 mins ago
Software Engineer III, AI/ML Recommendations, Rankings, Predictions
Google
Mountain View, CA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 16 mins ago
Security Engineer, DeepMind Agentic Detection and Response
DeepMind
New York, NY
As a Security Engineer on DeepMind Agentic Detection and Response in New York, you will be at the intersection of security operations, trajectory forensics, and AI-powered detection…

Cleo

Senior Support Engineer I

Boise, ID, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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Jobs in the United States