Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 4 mins ago
Technical Product Manager - Applied AI
The Cigna Group
Saint Louis, MO
We are seeking an experienced technical product manager to lead development and execution of Finance AI solutions. This role will work closely with Finance process owners, Engineering,…
Added 7 mins ago
Manufacturing Equipment Specifications Engineer
Actalent
Russells Point, OH
Lead formal specification review meetings and ensure alignment among all stakeholders on equipment requirements and standards.
Added 7 mins ago
7
Store Crew
7-Eleven
Jackson, OH
- $11 to $14.74 USD / hour
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 7 mins ago
Supply Chain Capability Leader - Sourcing Process & Initiatives Leader
GE Aerospace
Evendale, OH
Lead the integration of AI-enabled solutions into Contract Lifecycle Management and Contract Performance Management processes to improve speed, quality, standardization, and user experience…
Added 7 mins ago
C
HVAC Engineer
CBRE
Troy, OH
- $36.06 to $40.87 USD / hour
Lead by example and model behaviors that are consistent with CBRE RISE values. Work to build consensus and convince others to reach an agreement.
Added 8 mins ago
7
Store Crew
7-Eleven
Mason, OH
- $12 to $16.08 USD / hour
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 8 mins ago
Scrum Master - 3058420
Apex Systems, Inc.
New Albany, OH
Job#: 3058420 Job Description: Scrum Master Location: New Albany, Ohio (On-site) Schedule: Hybrid - 3 days in office, 2 days remote
Added 8 mins ago
C
Commercial HVAC Service Account Manager - Columbus OH
Carrier
Westerville, OH
- $79,000 to $158,000 USD / year
Lucrative Earnings & Vehicle Program: Lucrative commission plan paired with a company car program (stipend/mileage reimbursement or dedicated vehicle).
Added 8 mins ago
A
2nd Shift Production Supervisor
Aerotek
Canton, OH
- $26 to $36 USD / hour
Lead daily production activities to ensure safety, quality, and productivity goals are consistently achieved.
Added 8 mins ago
Executive Oncology Sales Specialist, Solid Tumor (Akron, OH territory) – Johnson & Johnson Innovative Medicine
J&J Family of Companies
Akron, OH
…pathways and modalities to finding treatments and cures. We lead where medicine is going and need innovators with an unwavering commitment to…
Added 8 mins ago
C
Facilities Supervisor
CBRE
Toledo, OH
- $75,000 to $81,000 USD / year
Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
Added 8 mins ago
7
Store Crew
7-Eleven
Dayton, OH
- $12 to $16.08 USD / hour
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 8 mins ago
Task Lead Project Management Analyst 5
Huntington Ingalls Industries
Dayton, OH · Wright Patterson AFB, OH
HII Mission Technologies has an immediate opportunity for an Acquisition Program Manager Task Lead supporting both the Fighters & Advanced Aircraft Directorate and Bombers Directorate (F&B)…
Added 8 mins ago
Sales Development Representative - Legal & Professional
RELX INC
Dayton, OH
Learning and developing sales skills through our training and development program
Added 9 mins ago
T
CMDB Product Owner
TEKsystems
Cincinnati, OH
- $68 to $72 USD / hour
This role is fully on-site, based five days per week in a downtown Cincinnati office environment in the United States
Added 9 mins ago
CMC Mechanical Analysis Lead Engineer
GE Aerospace
Evendale, OH · Cincinnati, OH · West Chester, OH · E Cleveland, OH
The Lead Engineer will be responsible for supporting and leading mechanical analysis projects for CMC hot section hardware and/or interfacing metallic components with specific focus on…
Added 9 mins ago
GA
Director, Architecture and Data
GE Aerospace
Evendale, OH · E Cleveland, OH · Cincinnati, OH · West Chester, OH
- $152,000 to $202,000 USD / year
Lead and develop the Architecture & Data team – enterprise, platform, software, and data architects plus the data engineers and product managers aligned to the Data Fabric – with clear role…
Added 9 mins ago
Leader, AI Workforce Intelligence
GE Aerospace
Evendale, OH · Cincinnati, OH · E Cleveland, OH · West Chester, OH
Lead the design and implementation of the AI workforce strategy agent architecture
Added 9 mins ago
Executive Leader, AI Work Design & Architecture
GE Aerospace
Evendale, OH · E Cleveland, OH · Cincinnati, OH · West Chester, OH
…AI will interact with jobs, tasks and skills. This role will lead the heatmapping of jobs across the enterprise, to forecast where and how AI will touch the future of work. As AI integrates…
Added 9 mins ago
Executive Leader, AI Workforce Capability
GE Aerospace
Evendale, OH · E Cleveland, OH · Cincinnati, OH · West Chester, OH
Reporting to the Executive Director, AI Workforce Strategy & Capability, the Leader, AI Workforce Capability will lead the enterprise in enabling employees to build the skills needed to…
Added 9 mins ago
Technology Demand Admin-Staff or Senior
Intermountain Health
Columbus, OH
Demand leadership : lead cross-functional teams through demand qualifications, ensuring alignment with business objectives and technology roadmaps.
Added 9 mins ago
Customer Experience Manager- EdTech
Accenture
Columbus, OH · Cincinnati, OH · Cleveland, OH
(If Associate Degree, must have minimum 6 years work experience)
Added 9 mins ago
O
Strategic Planning and Organization Program Manager
Oracle
Columbus, OH
- $91,000 to $209,500 USD / year
Oracle Research Services is seeking a Strategic Planning and Organization Program Manager to support the Group Vice President. In this role, you will help translate leadership priorities…
Added 9 mins ago
Senior Lead Marketing Manager
Lumen
Columbus, OH
Strong program management skills, with the ability to lead multiple workstreams, stakeholders, dependencies, and timelines.
Added 9 mins ago
Pharmacy Technician Support Supervisor
Intermountain Health
Columbus, OH
Must have 3 years of experience working as a pharmacy technician

Cleo

Senior Support Engineer I

Columbus, OH, United States

$70,000 to $80,000 USD / year

Apply on usnlx.com About employer

Applications open in a new tab.

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Create a Job Alert

Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.

Apply on usnlx.com About employer

Report this job

Work requirements

Jobs in the United States