Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 2 mins ago
Senior Customer Success Engineer - AMER
Tyk Technologies
Remote, United States
As a Senior Customer Success Engineer at Tyk, you'll be a strategic and technical leader within the Customer Success organization. The team owns traditional support, but this role goes well…
Added 3 mins ago
Staff Software Engineer, AI/ML, ML Infrastructure, Search Ads
Google
Mountain View, CA · Pittsburgh, PA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 3 mins ago
Data Center Technician I
Google
Bridgeport, CT
Must have the ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required
Added 3 mins ago
Data Center Technician II (Weekend Shift)
Google
Lancaster, OH
Must have the ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required
Added 8 mins ago
P
DevOps Engineer - TS/SCI clearance - Chantilly, VA
PGTEK
Chantilly, VA
- $155,000 to $200,000 USD / year
Work Arrangement: 100% Onsite – 5 Days per Week · Candidates must be able to work onsite five days per week in Chantilly, VA
Added 8 mins ago
P
HPC Data Center Engineer - TS/SCI clearance
PGTEK
Aberdeen Proving Ground, MD
- $85,000 to $125,000 USD / year
Must live within commuting distance of Aberdeen Proving Ground, MD
Added 11 mins ago
Manufacturing Equipment Specifications Engineer
Actalent
Russells Point, OH
The Manufacturing Equipment Specifications Engineer supports new model introductions and manufacturing improvement initiatives by developing detailed equipment specifications for assembly…
Added 12 mins ago
Thermal Analyst
HX5LLC
Brook Park, OH
Thermal Analyst Mechanical Engineer II NASA Glenn Research Center Brook Park, Ohio HX5 is an award-winning provider of engineering, research and development, and technical services to…
Added 12 mins ago
Production Engineer
Qnity
Circleville, OH
Qnity’s Kapton® film manufacturing business is seeking a Production Engineer to join our team in Circleville, Ohio. The Circleville site manufactures Kapton® polyimide film, a…
Added 12 mins ago
C
HVAC Engineer
CBRE
Troy, OH
- $36.06 to $40.87 USD / hour
As a CBRE HVAC Engineer, you will be responsible for maintaining mechanical and electrical equipment for complex commercial HVAC systems by conducting proactive performance testing and…
Added 12 mins ago
Machine Learning Engineer
Oxford Global Resources
Beachwood, OH
Added 13 mins ago
Versa Network Engineer
BOOZ ALLEN HAMILTON INC
Darbydale, OH
Job Number: R0252120 Versa Network Engineer The Opportunity: We are seeking an experienced Network Engineer to join our network engineering team. In this role, you'll be designing,…
Added 13 mins ago
Versa Network Engineer
BOOZ ALLEN HAMILTON INC
Darbydale, OH
Job Number: R0252123 Versa Network Engineer The Opportunity: We are seeking an experienced Network Engineer to join our network engineering team. In this role, you'll be designing,…
Added 13 mins ago
Software Engineer and Developer
BOOZ ALLEN HAMILTON INC
Dayton, OH
Job Number: R0243825 Software Engineer and Developer The Opportunity: Join us in shaping the future of our systems. We're seeking a motivated Software Engineer to help design, implement,…
Added 13 mins ago
T
Data Warehouse Engineer
TEKsystems
Cleveland, OH
- $53 to $66 USD / hour
The Data Warehouse Engineer owns the movement of data from our source systems into Snowflake to keep our on-premises SQL Server environment healthy. This position will help design, build,…
Added 13 mins ago
AI Consulting Engineer - Senior Associate
RSM US LLP
Cincinnati, OH
…like RSM. Position Summary RSM is seeking an AI Consulting Engineer to help clients deploy, secure, adopt, and scale enterprise AI solutions. This role combines technical consulting, AI…
Added 13 mins ago
Senior Software Engineer - Back End III - 3058353
Apex Systems, Inc.
Cincinnati, OH
Added 14 mins ago
A
Data Center Project Engineer
Actalent
Columbus, OH
- $43 to $60 USD / hour
The Project Engineer will play a pivotal role in supporting onsite construction engineering activities for a significant data center project in Columbus, Ohio. This position involves…
Added 14 mins ago
Engineer, Cloud
Chipotle Mexican Grill
Columbus, OH
The Engineer – Platform Engineering (Cloud Engineer) is responsible for building and managing Chipotle’s cloud and on-premises infrastructure, with a focus on automation and scalability.…
Added 14 mins ago
EG
Software Engineer
Eliassen Group
Cincinnati, OH
- $65 to $70 USD / hour
Our client seeks a software engineer to execute full lifecycle application development across multiple languages. The role will design, code, and debug applications, conduct analysis,…
Added 14 mins ago
EG
Front End React Engineer
Eliassen Group
Columbus, OH
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 14 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Columbus, OH
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 18 mins ago
SC
Operations Support Engineer
Shell Chemical LP
LA
- $124,000 to $186,000 USD / year
Must have legal authorization to work in the US on a full-time basis for anyone other than current employer
Added 23 mins ago
Manager, Field Applications Engineering – Strategic Accounts (Power)
Renesas Electronics
San Jose, CA
Significant prior experience as a Field Applications Engineer with hands-on responsibility for power supply or power management products.
Added 29 mins ago
Associate IT Analyst - Jacksonville, FL
GuideWell
Jacksonville, FL
We are looking for a Associate Network Engineer who will be responsible for maintaining and administering our company's computer networks. Your primary duties will include maintenance of…

Closed listing

Cleo

Senior Support Engineer I

Columbus, OH, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Create a Job Alert

Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.

About employer

Report this job

Work requirements

Jobs in the United States