Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 1 min ago
A
Senior Roadway Design Engineer
AECOM
Raleigh, NC
- $130,000 to $190,000 USD / year
Valid US Driver’s License required to visit project sites, clients, and other AECOM offices
Added 2 mins ago
Manufacturing Equipment Specifications Engineer
Actalent
Russells Point, OH
The Manufacturing Equipment Specifications Engineer supports new model introductions and manufacturing improvement initiatives by developing detailed equipment specifications for assembly…
Added 2 mins ago
Associate Test Engineer
The Boeing Company
Heath, OH
Candidates must live in the immediate area or relocate at their own expense
Added 2 mins ago
Sr. PCB & Control Systems Engineer
Vertiv Corporation
Dover, OH
…input and industry trends. As an Sr. PCB & Controls Systems Engineer, you will understand Vertiv's unique approach to power distribution and switching product design to develop new products…
Added 2 mins ago
Mechanical Engineering Manager, Design Engineering Quality
Amazon
Springdale, OH
…leading teams and delivering large-scale automated fulfillment solutions? We're seeking a driven Mechanical Engineering Manager to join our dynamic team, oversee complex projects, and play…
Added 2 mins ago
RA
Project Engineer, Test Engineering
Rockwell Automation, Inc.
Mayfield Heights, OH
- $134,550.26 USD / year
Project Engineer, Test Engineering, Rockwell Automation, Inc., Mayfield Heights, OH. Oversee, develop, and implement cost-effective automated methods of testing and troubleshooting printed…
Added 2 mins ago
Manufacturing Engineering, Other
Darling Ingredients Inc.
Marengo, OH
…and fuel the world with renewable energy. The Manufacturing Engineer is responsible for developing, implementing, and continuously improving manufacturing processes that support…
Added 2 mins ago
Manufacturing Engineering, Other
Darling Ingredients Inc.
Marengo, OH
…and fuel the world with renewable energy. The Manufacturing Engineer is responsible for developing, implementing, and continuously improving manufacturing processes that support…
Added 2 mins ago
Senior Quality Engineer
Xylem
Yellow Springs, OH
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology…
Added 2 mins ago
Field Engineer
ISC
Conesville, OH
WHO WE ARE For over 35 years, ISC has delivered safe, high-quality engineering, construction, and maintenance solutions across a wide range of industries and markets throughout the United…
Added 2 mins ago
Liaison Engineer Intern - Summer 2027
Sierra Nevada Company, LLC
Vandalia, OH
Qualifications You Must Have:
Added 2 mins ago
Turbine Aerodynamics Lead Engineer
GE Aerospace
Evendale, OH
The Aerodynamics Lead Engineer will report to the Turbine Aerodynamics Manager and be responsible for leading the design of GE Aerospace’s next generation of turbine components and…
Added 2 mins ago
S
Program Manager - Aerospace
Saint-Gobain
RAVENNA, OH
- $102,000 to $158,000 USD / year
Added 2 mins ago
Production Engineer
Qnity
Circleville, OH
At Qnity , we’re more than a global leader in materials and solutions for advanced electronics and high-tech industries – we’re a tight-knit team that is motivated by new possibilities, and…
Added 2 mins ago
C
HVAC Engineer
CBRE
Troy, OH
- $36.06 to $40.87 USD / hour
As a CBRE HVAC Engineer, you will be responsible for maintaining mechanical and electrical equipment for complex commercial HVAC systems by conducting proactive performance testing and…
Added 2 mins ago
HR generalist I
Safran
Twinsburg, OH
…delivers innovative, optimized and modular architectures and…
Added 3 mins ago
Software Engineer
Trinzic
Beavercreek, OH
Location: On-site (3 days in office)
Added 3 mins ago
Senior Systems Engineer
Trinzic
Beavercreek, OH
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than…
Added 3 mins ago
Software Developer (UI/UX Engineering)
Trinzic
Beavercreek, OH
Location: Hybrid (3 days in office)
Added 3 mins ago
Junior Computer Engineer
Trinzic
Beavercreek, OH
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than…
Added 3 mins ago
Computer Engineer
Trinzic
Beavercreek, OH
KBR is seeking a Computer Engineer to support advanced communications and cyber research efforts. In this role, you will design, develop, integrate, and evaluate complex systems used to…
Added 3 mins ago
GE9X HPT Rotor Design - Lead Engineer
GE Aerospace
West Chester, OH
Within GE9X Design Engineering, the Lead HPT Rotor Design Engineer will support efforts focused on product durability, validation, and entry into service preparations. At this key pre-EIS…
Added 3 mins ago
Machine Learning Engineer
Oxford Global Resources
Beachwood, OH
Added 3 mins ago
Engineer Assc - Sr
American Electric Power
New Albany, OH
Investigate customer service issues and lead the development of solutions.
Added 3 mins ago
Senior Superintendent - Electrical - Mission Critical - Traveling
Ryan Companies US, Inc.
Darbydale, OH

Closed listing

Cleo

Senior Support Engineer I

Raleigh, NC, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Create a Job Alert

Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.

About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

Report this job

Work requirements

Jobs in the United States