Jobs in the United States

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Added 9 mins ago
Technical Marketing Engineer
SiFive, Inc.
Santa Clara, CA
As a Contract Technical Marketing Engineer, you will work closely with Product Managers, Architects, and Marketing Leads to produce technical deliverables that build customer confidence and…
Added 19 mins ago
Senior Staff AI Engineer, Multimodal Agentic AI for Glasses
Google
San Jose, CA
…distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is…
Added 19 mins ago
Senior Software Engineer, SecNI Infrastructure Engineer
Google
Sunnyvale, CA
…distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is…
Added 30 mins ago
TT
Lead Product Engineer
True Talent Solutions Partners
New York, NY
- $225,000 to $275,000 USD / year
On-site in New York, New York, with an expectation of working from the office four to five days per week.
Added 38 mins ago
Senior Channel Sales Engineer
DQQ Cohesity Inc.
Remote, United States
Must have English language proficiency (able to interact fluently when speaking, reading, and writing in a professional setting)
Added 44 mins ago
IC
3DIC Device Development Engineer
Intel Corporation
OR · CA · AZ
- $136,900 to $269,150 USD / year
Strong analytical and problem-solving skills, including data science, statistical analysis, and scripting capabilities.
Added 45 mins ago
Senior Data Engineer
Merkle Science
Remote, United States
You don't need blockchain experience. If you're a strong data engineer who wants to learn it, we'd like to hear from you.
Added 51 mins ago
Senior Test Engineer, Project Suncatcher, Google Cloud
Google
Sunnyvale, CA
Master's degree or PhD in Computer Science, Electrical Engineering, or a related field.
Added 51 mins ago
Staff AI Engineer, Multimodal Agentic AI for Glasses
Google
San Jose, CA
…distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is…
Added 55 mins ago
Staff Software Engineer
Quantic School of Business and Technology
Remote, United States
Quantic is hiring a Staff Software Engineer, based remotely in the United States, to help us grow and enhance our interactive learning platform, content authoring tools, AI Tutor, AI…
Added 56 mins ago
Confluent - Staff Software Engineer - Stream Governance
IBM
RESEARCH TRIANGLE PARK, NC
As a Staff Software Engineer at Confluent, you will take ownership of critical backend systems in Stream Governance products that underpin our data streaming platform. You’ll lead the…
Added 1 hour ago
Azure Cloud Engineer
Arctiq
Blue Bell, PA
…Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure,…
Added 1 hour ago
Staff Software Engineer, Backend Infrastructure and Rapid Prototyping, Google Labs
Google
New York, NY · Cambridge, MA · Mountain View, CA
…distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is…
Added 1 hour ago
DevOps Engineer | Luma
Dotmatics
Boston, MA
At Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN…
Added 1 hour ago
Quality Engineer
J&J Family of Companies
Jacksonville, FL
AI Judgement Integration, Customer Centricity, Data Savvy, Document Management, Execution Focus, Good Automated Manufacturing Practice (GAMP), Issue Escalation, Lean Supply Chain…
Added 1 hour ago
Coronary Principal Clinical Specialist - Tampa, FL
Medtronic
Tampa, FL
…success. Join us for a career in clinical and sales support as we engineer the extraordinary and change…
Added 1 hour ago
Sr Eng Quality Engineering
J&J Family of Companies
Jacksonville, FL
AI Judgement Integration, Coaching, Consistency, Controls Compliance, Critical Thinking, Data Savvy, Engineering, Financial Competence, Good Automated Manufacturing Practice (GAMP), ISO…
Added 1 hour ago
J
Senior Software Engineer, Sportsbook Platform
Jobgether
Remote, United States
- $145,000 to $193,000 USD / year
Strong computer science fundamentals, including data structures, algorithms, distributed systems, and software design.
Added 1 hour ago
IS
System Integration Engineer – Tech Lead
Information Systems
United States
- $153,192 to $163,192 USD / year
Job Title: System Integration Engineer – Tech Lead
Added 1 hour ago
M
Swarm Data Platform Solution Engineer
Microsoft
ON, CA
- $128,000 to $222,400 CAD / year
…so, we invite you to join our team as a Cloud & AI Solution Engineer in Innovative Data Platform for commercial customers at Microsoft. Here, you'll be at the forefront of innovation,…
Added 1 hour ago
Senior/Principal Software Engineer - Cryptography & Post-Quantum Security (Multiple Roles)
Microsoft
South District, IL · North District, IL
…considered for a high-impact role (at either the Senior Software Engineer or Principal Software Engineer…
Added 1 hour ago
Senior Staff Software Engineer, AI/ML Diagnostic Systems and Hardware Coverage
Google
Sunnyvale, CA
…distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is…
Added 2 hours ago
Senior Engineering Manager, Platform
Panorama Education
Remote, United States
…bringing together academics, attendance, behavior, and engagement data with AI, we give educators the full picture of every student and the intelligence to decide what to do next. As a…
Added 2 hours ago
O
Senior Platform Software Engineer - Oracle Health | US Citizens & Green Card Holders Only
Oracle
Jefferson City, MO
- $87,800 to $209,500 USD / year
…platform. We are seeking a highly skilled Principal Software Engineer to join our Clinical Applications Engineering team focused on modernizing provider workflows, inbox management, and…
Added 2 hours ago
Senior Detection Engineer
REI (Recreational Equipment Inc.)
Seattle, WA
REI Co-op is looking for a Senior Detection Engineer. You will help protect our people, members, and systems. You will join our Security Operations team. You will build ways to find and…

Closed listing

Cleo

Senior Support Engineer I

Raleigh, NC, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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Work requirements

Jobs in the United States