Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 7 mins ago
Senior Data Engineer - MongoDB and PostgreSQL
CVS Health
Remote, United States
Senior Data Engineer will design, build, and support a near real-time transactional cache platform that enables APIs, digital experiences, and downstream services to consume operational…
Added 7 mins ago
Sr. Software Developer
Jabil
St. Petersburg/Tampa, FL
Build. Innovate. Deliver. - Join Velocity Electronics, a Jabil company, as our next Senior Full-Stack Engineer.
Added 8 mins ago
Systems Engineer-IT Asc Mgr - L4
Lockheed Martin
Kennedy Space Center, FL
…coordinating subordinate employee recruitment, selection and training, performance assessment, work assignments, salary, and recognition/disciplinary actions. Analyses are performed at all…
Added 8 mins ago
Software Engineer II JBASE
Staples
Deerfield Beach, FL
Role Summary: The Software Engineer II will design, develop, support, and maintain business-critical enterprise applications, integrations, and data exchange solutions. This role will…
Added 9 mins ago
Staff Systems Engineer Architect
Northrop Grumman
Melbourne, FL
Northrop Grumman Aeronautics Systems has an opening for a Staff Systems Engineer Architect to join our team of qualified, diverse individuals within our Systems Engineering organization.…
Added 10 mins ago
Principal Application Engineer-Digital Platform Engineering
Navy Federal Credit Union
Pensacola, FL
We are looking for an experienced Digital Engineer to provide technical leadership and direction across Digital, with a focus on security, technology strategy, architecture, and…
Added 10 mins ago
Senior Systems Engineer
Navy Federal Credit Union
Pensacola, FL
…and vendors, and guide work from analysis through release and operational support. Evaluate business impact, dependencies, controls, testing, readiness, and performance. Work independently…
Added 10 mins ago
C
Senior Azure Virtual Desktop Engineer
Cognizant
Tallahassee, FL
- $79,000 to $90,000 USD / year
As a Senior Azure Virtual Desktop Engineer, you will make an impact by designing, deploying, automating, and optimizing Azure Virtual Desktop environments that support both pooled…
Added 10 mins ago
Senior Workday Security Engineer
CVS Health
Tallahassee, FL
Track operational metrics, ticket volumes, SLA performance, backlog trends, and recurring access issues.
Added 10 mins ago
C
Senior Support Engineer I
Cleo
Tallahassee, FL
- $70,000 to $80,000 USD / year
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality,…
Added 10 mins ago
C
GCP data Engineer
Cognizant
Tallahassee, FL
- $100,000 to $120,000 USD / year
Optimize performance, scalability, and operational efficiency across the platform stack.
Added 10 mins ago
Senior Network Engineer
Cognizant
Tallahassee, FL
We are seeking an experienced Senior Network Engineer to design, implement, secure, operate, and optimize enterprise data-center, campus, branch, wireless, and hybrid-cloud networks. The…
Added 10 mins ago
OT Security Platform Engineer – Dragos
Cognizant
Tallahassee, FL
…customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure…
Added 10 mins ago
Senior Manager, Knowledge & Context Architecture
Teradata
Tallahassee, FL
Our mission is to design the knowledge an enterprise runs on, engineer the context its AI agents need, and prove that context can be trusted. This helps make Teradata's vision for an…
Added 10 mins ago
Java Fullstack Software Engineer II - Kubernetes / React
JPMorgan Chase
Tampa, FL
As a Software Engineer II at JPMorganChase within the Commercial & Investment Bank Payments and Transfers Technology team in Tampa, FL, you will be an integral member of an agile…
Added 10 mins ago
Java Backend Software Engineer III Kafka / Oracle / AWS
JPMorgan Chase
Tampa, FL
As a Software Engineer III at JPMorganChase within the Commodities Technology team of the Commercial & Investment Bank, you will design and deliver robust Java backend services that support…
Added 10 mins ago
Java Fullstack Software Engineer III - Kubernetes / React
JPMorgan Chase
Tampa, FL
…expertise shapes the platforms that support management and operational functions across the Commercial & Investment Bank, and where your career development is just as important as the…
Added 10 mins ago
Software Engineer [Multiple Positions Available]
JPMorgan Chase
Tampa, FL
…working with system design, application development, testing, and operational stability for production systems; building applications in the insurance and financial services domains;…
Added 11 mins ago
Mechanical Engineer
Kratos Defense & Security Solutions, Inc.
Orlando, FL
…build tactical skills, improve decision-making, and accelerate operational performance before they enter live operations. Customers trust us to stay relevant and know we are in it for the…
Added 11 mins ago
Principal Market Development Specialist, Coronary Renal Denervation - Orlando, FL
Medtronic
Orlando, FL
The candidate for the Senior Market Development Specialist role is based in Orlando, FL area. Territories are subject to change based on business and operational need.
Added 11 mins ago
Senior Manager, Agentic AI Engineer
PwC
Boca Raton, FL · Tampa, FL · Jacksonville, FL · Miami, FL · Orlando, FL
What You Must Have
Added 11 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Tallahassee, FL
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 12 mins ago
J
Senior Software Engineer, Sportsbook Platform
Jobgether
Remote, United States
- $145,000 to $193,000 USD / year
…and next steps. Our partner is looking for a Senior Software Engineer, Sportsbook Platform based in United…
Added 21 mins ago
BO
Civil Engineer
Bureau of Reclamation
Sacramento, CA
- $106,335 to $142,737 USD / year
You will serve as a Civil Engineer with the Bureau of Reclamation, Bay Delta Office responsible for developing and applying hydrologic and water-operations models to support planning and…
Added 25 mins ago
AN
CONTRACT SPECIALIST
Army National Guard Units
Columbia, SC
- $50,460 to $65,599 USD / year
Specialized Experience -Must have one year of experience in positions collecting and analyzing data

Cleo

Senior Support Engineer I

Tallahassee, FL, United States

$70,000 to $80,000 USD / year

Apply on usnlx.com About employer

Applications open in a new tab.

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Create a Job Alert

Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.

Apply on usnlx.com About employer

Report this job

Work requirements

Jobs in the United States