Jobs in the United States

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BO
Civil Engineer
Bureau of Reclamation
Sacramento, CA
- $106,335 to $142,737 USD / year
You will serve as a Civil Engineer with the Bureau of Reclamation, Bay Delta Office responsible for developing and applying hydrologic and water-operations models to support planning and…
Added 2 mins ago
M
Swarm Data Platform Solution Engineer
Microsoft
ON, CA
- $128,000 to $222,400 CAD / year
…so, we invite you to join our team as a Cloud & AI Solution Engineer in Innovative Data Platform for commercial customers at Microsoft. Here, you'll be at the forefront of innovation,…
Added 2 mins ago
Senior/Principal Software Engineer - Cryptography & Post-Quantum Security (Multiple Roles)
Microsoft
South District, IL · North District, IL
…considered for a high-impact role (at either the Senior Software Engineer or Principal Software Engineer…
Added 2 mins ago
M
Gestionnaire des ressources énergétiques / Energy Resource Manager
Microsoft
QC, CA
- $69,200 to $129,600 CAD / year
Added 3 mins ago
UA
Civil Engineer
U.S. Army Corps of Engineers
Vicksburg, MS
- $118,204 to $145,483 USD / year
About the Position: Serves as a Civil Engineer Subject Matter Expert (SME) and Engineering Technical Lead for certain projects as designated by the E&C Division Chief.Duties
Added 3 mins ago
UA
Civil Engineer (STRUCTURAL)
U.S. Army Corps of Engineers
Vicksburg, MS
- $99,954 to $119,097 USD / year
About the Position: Serves as a Civil Engineer (Structural) for the District of Mississippi Valley Division, U.S. Army Corps of Engineers.
Added 5 mins ago
DO
Instructor Of Systems Engineering
Department of the Air Force
Wright-Patterson AFB, OH
- $110,401 to $143,523 USD / year
Experience as a Chief Engineer in a DAF aircraft or satellite program.
Added 5 mins ago
AN
CONTRACT SPECIALIST
Army National Guard Units
Columbia, SC
- $50,460 to $65,599 USD / year
Specialized Experience -Must have one year of experience in positions collecting and analyzing data
Added 5 mins ago
NR
Supervisory Interdisciplinary Civil/Agriculture Engineer
Natural Resources Conservation Service
Bozeman, MT
- $106,437 to $138,370 USD / year
…Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1, or licensure as a Professional Engineer (PE) by any State, the…
Added 7 mins ago
SAP Solutions Engineer ABAP/BTP - REMOTE #ESF3630
ExpertHiring
New York, NY
Added 7 mins ago
US
MECHANICAL ENGINEER
United States Fleet Forces Command
Naval Shipyard, Portsmouth, VA
- $90,838 to $118,092 USD / year
Applicants must possess:
Added 10 mins ago
EP
Fire Protection Engineer
Environmental Protection Agency
Durham, NC · Cincinnati, OH
- $110,865 to $144,493 USD / year
In addition to the basic entry education requirements, you must have specialized experience and/or directly related education as described below: · You must have one of the following:
Added 12 mins ago
Senior Staff Software Engineer, AI/ML Diagnostic Systems and Hardware Coverage
Google
Sunnyvale, CA
In most instances, this position requires in-person interviews as part of the hiring process.
Added 13 mins ago
Defense Sales Lead
Parallel Works
Remote, United States
Enough technical literacy in cloud, HPC, or AI infrastructure to run a first meeting without an engineer present.
Added 14 mins ago
PE
Skid Wiring $19-21
Parallel Employment
Racine, WI
- $19 to $21 USD / hour
Identify and communicate quality issues, material defects, or design discrepancies to the Controls Assembly Lead or the Electrical Engineer of record.
Added 15 mins ago
IH
Environmental Engineer (Civil)
Indian Health Service
Elko, NV · Rhinelander, WI · Holton, KS · Polacca, AZ · Tempe, AZ · Whiteriver, AZ
- $55,882 to $75,989 USD / year
Selective Service Registration is required for males born after 12/31/1959 · Must have a valid State driver's license
Added 15 mins ago
CN
SUPERVISOR
Commander, Naval Information Warfare Systems Command (NAVWARSYSCOM)
Point Loma Complex, San Diego, CA
- $143,677 to $197,200 USD / year
…Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1, or licensure as a Professional Engineer (PE) by any State, the…
Added 15 mins ago
CN
SUPERVISOR
Commander, Naval Information Warfare Systems Command (NAVWARSYSCOM)
Point Loma Complex, San Diego, CA
- $102,246 to $186,785 USD / year
…Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1, or licensure as a Professional Engineer (PE) by any State, the…
Added 15 mins ago
UA
Administrative Support Assistant (Office Automation)
U.S. Army Corps of Engineers
New Orleans, LA
- $45,409 to $65,599 USD / year
…Area Office of the New Orleans, LA Division of the US Army Engineer…
Added 15 mins ago
FA
Electronics Engineer
Federal Aviation Administration
El Segundo, CA · Anchorage, AK · Des Moines, WA
- $77,351 to $119,883 USD / year
Position is an Electronics Engineer (Specialist) within the Operations Engineering Support Group, Support Center B.Â The mission includes operational support of the National Airspace System…
Added 18 mins ago
BP
IT Specialist (Software Developer)
Bonneville Power Administration
Portland, OR
- $96,443 to $125,378 USD / year
For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below
Added 19 mins ago
Assistant Construction Manager
Burns & McDonnell
Kansas City, MO
…Project Manager, Project Manager, Site Manager, and/or the Engineer Procure Construct (EPC) Project Manager or Program Manager with day to day management of project safety, quality,…
Added 20 mins ago
District Utilities Engineer - Kansas City District
State of Missouri
Kansas City, MO
The district utilities engineer is responsible for negotiating and preparing agreements with utility companies and municipalities in the relocation of utility structures or facilities for…
Added 20 mins ago
NS
MANAGER
Naval Sea Systems Command
Crane, IN
- $125,776 to $192,331 USD / year
…experience must demonstrate the following: as a professional Engineer or Scientist, providing technical oversight and guidance on the design, development, planning, and execution of…
Added 20 mins ago
US
Supervisory General Engineer
United States Army Installation Management Command
West Point, NY
- $174,347 to $197,200 USD / year
Basic Requirement for a Supervisory General Engineer:

Closed listing

Cleo

Senior Support Engineer I

Honolulu, HI, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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Jobs in the United States