Jobs in the United States

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Added 2 mins ago
EP
Fire Protection Engineer
Environmental Protection Agency
Durham, NC · Cincinnati, OH
- $110,865 to $144,493 USD / year
In addition to the basic entry education requirements, you must have specialized experience and/or directly related education as described below: · You must have one of the following:
Added 7 mins ago
IH
Environmental Engineer (Civil)
Indian Health Service
Elko, NV · Rhinelander, WI · Holton, KS · Polacca, AZ · Tempe, AZ · Whiteriver, AZ
- $55,882 to $75,989 USD / year
Selective Service Registration is required for males born after 12/31/1959 · Must have a valid State driver's license
Added 7 mins ago
UA
Administrative Support Assistant (Office Automation)
U.S. Army Corps of Engineers
New Orleans, LA
- $45,409 to $65,599 USD / year
…Area Office of the New Orleans, LA Division of the US Army Engineer…
Added 7 mins ago
FA
Electronics Engineer
Federal Aviation Administration
El Segundo, CA · Anchorage, AK · Des Moines, WA
- $77,351 to $119,883 USD / year
Position is an Electronics Engineer (Specialist) within the Operations Engineering Support Group, Support Center B.Â The mission includes operational support of the National Airspace System…
Added 10 mins ago
BP
IT Specialist (Software Developer)
Bonneville Power Administration
Portland, OR
- $96,443 to $125,378 USD / year
For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below
Added 12 mins ago
Assistant Construction Manager
Burns & McDonnell
Kansas City, MO
…Project Manager, Project Manager, Site Manager, and/or the Engineer Procure Construct (EPC) Project Manager or Program Manager with day to day management of project safety, quality,…
Added 12 mins ago
US
Supervisory General Engineer
United States Army Installation Management Command
West Point, NY
- $174,347 to $197,200 USD / year
Basic Requirement for a Supervisory General Engineer:
Added 13 mins ago
SUPERVISORY INTERDISCIPLINARY GENERAL ENGINEER / ARCHITECT
Naval Facilities Engineering Command
Kaneohe, HI
Added 13 mins ago
GA
Director, Architecture and Data
GE Aerospace
Honolulu, HI
- $152,000 to $202,000 USD / year
…governs – it sets the boundaries and guidelines the delivery process runs inside – while the data it curates is the foundation that process runs on. To make the data foundation real, the…
Added 13 mins ago
C
Senior Support Engineer I
Cleo
Honolulu, HI
- $70,000 to $80,000 USD / year
…end-to-end resolution while driving improvements in ticket quality and…
Added 13 mins ago
Senior Manager, Knowledge & Context Architecture
Teradata
Honolulu, HI
Our mission is to design the knowledge an enterprise runs on, engineer the context its AI agents need, and prove that context can be trusted. This helps make Teradata's vision for an…
Added 13 mins ago
Remote Support Engineer - MR/CT
Canon USA & Affiliates
Honolulu, HI
The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple…
Added 14 mins ago
SME Software Engineer Wright-Patterson AFB (TS)
Serco
Whiteman Air Force Base, MO
If you want to work on cutting-edge DoD programs, Serco has a great opportunity for you! As a SME Software Engineer, you will be supporting the Special Programs Division (AFLCMC/WAG) at…
Added 14 mins ago
Mechanical Commissioning Engineer - Missouri Job Details | Black & Veatch Family of Companies
Black & Veatch
Lathrop, MO
- Work up to a 12 hour shift doing hard physical labor in varying temperature extremes and other outside conditions
Added 15 mins ago
Engineer
Eli Lilly and Company
United States
The Engineer – IAPI - Central Cell Bank is an engineering associate position in our cell bank manufacturing facility at the Lilly Technology Center in Indianapolis. This engineer will…
Added 15 mins ago
Staff Security Engineer, Product Security
Jobgether
Remote, United States
…and next steps. Our partner is looking for a Staff Security Engineer, Product Security based in the United…
Added 15 mins ago
Software Engineer, AI Integrations
Jobgether
Remote, United States
The Software Engineer, AI Integrations will play a key role in expanding how developers and businesses access web data through AI-powered tools and integrations. You will design, build, and…
Added 15 mins ago
Senior Front End Software Engineer (Autofill)
Jobgether
Remote, United States
The Senior Front End Software Engineer will help maintain and advance critical browser extension capabilities, particularly autofill and form detection. This role focuses on making password…
Added 15 mins ago
Senior Engineer - IT and Workplace Technology
Jobgether
Remote, United States
…applications and next steps. Our partner is looking for a Senior Engineer - IT and Workplace Technology based in United…
Added 15 mins ago
Security Engineer, Product Security
Jobgether
Remote, United States
…applications and next steps. Our partner is looking for a Security Engineer, Product Security based in the United…
Added 15 mins ago
Principal Engineer, Autonomy Systems Engineering, ODD Definition & Risk
Jobgether
Remote, United States
…applications and next steps. Our partner is looking for a Principal Engineer, Autonomy Systems Engineering, ODD Definition & Risk based in the United…
Added 15 mins ago
Principal Engineer, AI Native Quality & Safety,
Jobgether
Remote, United States
…applications and next steps. Our partner is looking for a Principal Engineer, AI Native Quality & Safety based in the United…
Added 16 mins ago
Lead Software Engineer, Databricks & Cloud
U.S. Bank
Saint Louis, MO
Bank location three (3) or more days per week
Added 16 mins ago
Lead Software Engineer, Databricks & Cloud
U.S. Bank
Earth City, MO
Bank location three (3) or more days per week
Added 19 mins ago
C
Senior Support Engineer I
Cleo
Montpelier, VT
- $70,000 to $80,000 USD / year
…end-to-end resolution while driving improvements in ticket quality and…

Cleo

Senior Support Engineer I

Montpelier, VT, United States

$70,000 to $80,000 USD / year

Apply on usnlx.com About employer

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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Jobs in the United States