Jobs in the United States

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Added 16 mins ago
UA
Administrative Support Assistant (Office Automation)
U.S. Army Corps of Engineers
New Orleans, LA
- $45,409 to $65,599 USD / year
…Area Office of the New Orleans, LA Division of the US Army Engineer…
Added 16 mins ago
FA
Electronics Engineer
Federal Aviation Administration
El Segundo, CA · Anchorage, AK · Des Moines, WA
- $77,351 to $119,883 USD / year
…particular with engineering analysis for surveillance radar/automation and weather systems. As a technical engineer within their specialty area, incumbent may represent Technical Operations…
Added 19 mins ago
Senior Detection Engineer
REI (Recreational Equipment Inc.)
Seattle, WA
REI Co-op is looking for a Senior Detection Engineer. You will help protect our people, members, and systems. You will join our Security Operations team. You will build ways to find and…
Added 22 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Honolulu, HI
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 24 mins ago
C
Data Quality Engineer (Databricks & dbt)
Cognizant
Jefferson City, MO
- $70,000 to $117,000 USD / year
We are seeking a Data Quality Engineer to ensure the accuracy, consistency, and reliability of enterprise data platforms. The ideal candidate will design and automate data quality testing…
Added 24 mins ago
Software Engineer, AI Integrations
Jobgether
Remote, United States
The Software Engineer, AI Integrations will play a key role in expanding how developers and businesses access web data through AI-powered tools and integrations. You will design, build, and…
Added 24 mins ago
Senior Front End Software Engineer (Autofill)
Jobgether
Remote, United States
The Senior Front End Software Engineer will help maintain and advance critical browser extension capabilities, particularly autofill and form detection. This role focuses on making password…
Added 24 mins ago
Senior Engineer - IT and Workplace Technology
Jobgether
Remote, United States
…applications and next steps. Our partner is looking for a Senior Engineer - IT and Workplace Technology based in United…
Added 25 mins ago
Lead Software Engineer, Databricks & Cloud
U.S. Bank
Saint Louis, MO
Bank location three (3) or more days per week
Added 25 mins ago
Lead Software Engineer, Databricks & Cloud
U.S. Bank
Earth City, MO
Bank location three (3) or more days per week
Added 29 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Montpelier, VT
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 35 mins ago
M
Software Engineer/Developer
Microsoft
WA · ND · NC · TX · Redmond, WA · Fargo, ND · Charlotte, NC · Irving, TX · Redmond · Fargo · Charlotte · Irving
- $86,100 to $187,400 USD / year
Collaborate with brilliant minds who challenge, inspire, and elevate each other to new heights. As a Technical Support Engineer on the Support Experience Development Team, you will help…
Added 35 mins ago
M
Senior Risk & Compliance Engineer
Microsoft
CA · Sunnyvale, CA · Sunnyvale
- $116,900 to $222,600 USD / year
As a Senior Risk & Compliance Engineer in the Microsoft AI Infrastructure Information Security team, you will independently own defined security risk and compliance areas from initial…
Added 35 mins ago
M
Senior Security Engineer - AI Experiences, Microsoft Edge
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week
Added 35 mins ago
M
Principal Silicon Design Engineer
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $142,800 to $304,200 USD / year
We are looking for a Principal Silicon Design Engineer to work on leading edge custom IP development as part of the SCIPS (Semi-Custom and Central IP Silicon) team within CSME (Compute…
Added 35 mins ago
M
Senior Security Engineer
Microsoft
CA · Sunnyvale, CA · Sunnyvale
- $119,800 to $261,000 USD / year
As a Senior Security Engineer in the Microsoft AI Infrastructure Information Security team, you will lead large-scale security assessments of complex and high-risk applications, cloud…
Added 35 mins ago
Process Control Engineer
ManpowerGroup
Lake Charles, LA
Our client, a leader in industrial processing, is seeking a Process Control Engineer to join their team. As a Process Control Engineer, you will support unit operations by maintaining and…
Added 36 mins ago
M
Software Engineering II - CTJ - Poly
Microsoft
WA · MD · GA · VA · Redmond, WA · Atlanta, GA · Reston, VA · Redmond · Jessup · Atlanta · Reston
- $102,100 to $219,200 USD / year
…organization delivers and operates cloud services? As a Software Engineer on the M365 Air Gapped Clouds team, you'll build internal tools, implement agentic workflows, and develop software…
Added 36 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Baton Rouge, LA
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 41 mins ago
AC
TELECOMMUNICATIONS SPECIALIST
Air Combat Command
Nellis AFB, NV
- $108,719 to $141,337 USD / year
Ability to use current spectrum management computer automation tools to maintain database records in the FRRS, GMF, Spectrum Certification System (SCS) and end-to-end supportability system…
Added 46 mins ago
M
Software Engineer, Integration and Automation
Microsoft
United States
- $102,100 to $219,200 USD / year
As a Software Engineer II on the Integration and Automation team, you will help design, build, and operate artificial intelligence-powered automation, continuous integration and continuous…
Added 46 mins ago
Network Implementation Engineer, Network Delivery Implementation
Google
Haskell, TX
Familiarity with network automation tools, scripting, or SQL to query databases and track deployment consistency.
Added 46 mins ago
QA Automation Engineer (AccelQ)
Insight Global
Concord, NH
Insight Global is seeking a QA Automation Engineer to support a Salesforce environment utilizing AccelQ for automated testing. This individual will help expand and mature the organization's…
Added 47 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Concord, NH
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 50 mins ago
AN
FACILITY MANAGEMENT SPECIALIST-Title 32
Army National Guard Units
Marietta, GA
- $65,271 to $84,857 USD / year
The education must have been in fields directly related to the type of work of the position, (i.e

Closed listing

Cleo

Senior Support Engineer I

Montpelier, VT, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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Jobs in the United States