Jobs in the United States

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Added 2 mins ago
EP
Fire Protection Engineer
Environmental Protection Agency
Durham, NC · Cincinnati, OH
- $110,865 to $144,493 USD / year
In addition to the basic entry education requirements, you must have specialized experience and/or directly related education as described below: · You must have one of the following:
Added 4 mins ago
Senior Staff Software Engineer, AI/ML Diagnostic Systems and Hardware Coverage
Google
Sunnyvale, CA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 7 mins ago
O
Senior Platform Software Engineer - Oracle Health | US Citizens & Green Card Holders Only
Oracle
Jefferson City, MO
- $87,800 to $209,500 USD / year
…platform. We are seeking a highly skilled Principal Software Engineer to join our Clinical Applications Engineering team focused on modernizing provider workflows, inbox management, and…
Added 7 mins ago
IH
Environmental Engineer (Civil)
Indian Health Service
Elko, NV · Rhinelander, WI · Holton, KS · Polacca, AZ · Tempe, AZ · Whiteriver, AZ
- $55,882 to $75,989 USD / year
Selective Service Registration is required for males born after 12/31/1959 · Must have a valid State driver's license
Added 9 mins ago
Senior Detection Engineer
REI (Recreational Equipment Inc.)
Seattle, WA
REI Co-op is looking for a Senior Detection Engineer. You will help protect our people, members, and systems. You will join our Security Operations team. You will build ways to find and…
Added 12 mins ago
AT
Senior II Software Engineer
Akamai Technologies, Inc.
Jefferson City, MO
- $146,400 to $263,600 USD / year
Your responsibilities as a Software Engineer will include the following:
Added 12 mins ago
CMC Mechanical Analysis Lead Engineer
GE Aerospace
Honolulu, HI
The Lead Engineer will be responsible for supporting and leading mechanical analysis projects for CMC hot section hardware and/or interfacing metallic components with specific focus on…
Added 12 mins ago
AT
Senior Network Engineer - DDoS
Akamai Technologies, Inc.
Honolulu, HI
- $112,500 to $202,500 USD / year
As a Senior Network Engineer, you will lead efforts in designing, implementing, and automating Akamai's global network infrastructure. You will address complex issues in routing, data…
Added 13 mins ago
C
GCP data Engineer
Cognizant
Honolulu, HI
- $100,000 to $120,000 USD / year
Cognizant is seeking an experienced Knowledge Graph Data Engineer to build and operate the connectivity, profiling, and graph/search foundation that powers enterprise ontology and knowledge…
Added 13 mins ago
GA
Director, Architecture and Data
GE Aerospace
Honolulu, HI
- $152,000 to $202,000 USD / year
Supervise the Data Fabric engineers (Sr Staff TPM–Data, Principal Data & Information Architect, Sr Staff Data Engineer, Staff Data Engineer) in a matrixed arrangement, keeping their written…
Added 13 mins ago
C
Senior Support Engineer I
Cleo
Honolulu, HI
- $70,000 to $80,000 USD / year
Added 13 mins ago
Senior Manager, Knowledge & Context Architecture
Teradata
Honolulu, HI
Our mission is to design the knowledge an enterprise runs on, engineer the context its AI agents need, and prove that context can be trusted. This helps make Teradata's vision for an…
Added 13 mins ago
EG
Front End React Engineer
Eliassen Group
Honolulu, HI
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 13 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Honolulu, HI
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 15 mins ago
C
Senior Knowledge Graph & Ontology Architect
Cognizant
Jefferson City, MO
- $130,000 to $160,000 USD / year
+ Google Cloud Professional Data Engineer, Professional Cloud Architect, or equivalent cloud certifications.
Added 15 mins ago
Staff Security Engineer, Product Security
Jobgether
Remote, United States
…and next steps. Our partner is looking for a Staff Security Engineer, Product Security based in the United…
Added 15 mins ago
Software Engineer, AI Integrations
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Software Engineer, AI Integrations based in United States.
Added 15 mins ago
Senior Front End Software Engineer (Autofill)
Jobgether
Remote, United States
…steps. Our partner is looking for a Senior Front End Software Engineer (Autofill) based in the United…
Added 15 mins ago
Senior Engineer - IT and Workplace Technology
Jobgether
Remote, United States
…applications and next steps. Our partner is looking for a Senior Engineer - IT and Workplace Technology based in United…
Added 15 mins ago
Security Engineer, Product Security
Jobgether
Remote, United States
…applications and next steps. Our partner is looking for a Security Engineer, Product Security based in the United…
Added 15 mins ago
Principal Engineer, Autonomy Systems Engineering, ODD Definition & Risk
Jobgether
Remote, United States
…applications and next steps. Our partner is looking for a Principal Engineer, Autonomy Systems Engineering, ODD Definition & Risk based in the United…
Added 15 mins ago
Principal Engineer, AI Native Quality & Safety,
Jobgether
Remote, United States
…applications and next steps. Our partner is looking for a Principal Engineer, AI Native Quality & Safety based in the United…
Added 15 mins ago
J
Principal Agentic Engineer, AI Ecosystem
Jobgether
Remote, United States
- $247,000 to $363,000 USD / year
…next steps. Our partner is looking for a Principal Agentic Engineer, AI Ecosystem based in the United…
Added 15 mins ago
Senior Software Engineer - Florida
Island
Boca Raton, FL
Added 15 mins ago
Lead Software Engineer, Databricks & Cloud
U.S. Bank
Saint Louis, MO
Bank location three (3) or more days per week

Cleo

Senior Support Engineer I

Montpelier, VT, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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Jobs in the United States