Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 6 mins ago
Senior Data Engineer - MongoDB and PostgreSQL
CVS Health
Remote, United States
Senior Data Engineer will design, build, and support a near real-time transactional cache platform that enables APIs, digital experiences, and downstream services to consume operational…
Added 6 mins ago
Production Engineer - Specialty Chemical Manufacturing
EMD Millipore Corporation
Branchburg, NJ
EMD Electronics in Branchburg, NJ is seeking a Production Process Engineer. In this role, you will support safe, compliant, and reliable execution of blending and chemical manufacturing…
Added 6 mins ago
Senior Snowflake Data Engineer
ManpowerGroup
New Providence, NJ
Our client, Data & Analytics is seeking a Senior Snowflake Data Engineer to join their team. As a Senior Snowflake Data Engineer, you will be part of the Engineering organization supporting…
Added 6 mins ago
Systems Integration & Test Engineer
Leidos
Egg Harbor Township, NJ
Leidos is seeking an Test Engineer (Level 2) to join a dynamic team supporting the SkyLine-X KN-2 program. This position supports the verification, validation, and qualification of advanced…
Added 6 mins ago
Manager, Regional Infrastructure & Facilities (Engineering)
Mondelez International
East Hanover, NJ
Benchmark costs against industry data and update annually.
Added 7 mins ago
Principal Platform Engineer – Sales
J&J Family of Companies
Raritan, NJ
We are searching for the best talent for a Principal Platform Engineer – Sales professional to be located in Raritan, NJ, J&J sites on the East Coast or remote work in the U.S. This…
Added 7 mins ago
Director, AI Security
J&J Family of Companies
Raritan, NJ
…addressing AI-related risks such as prompt injection, sensitive data exposure, excessive agent privileges, tool misuse, model and data poisoning, and compromised AI supply chains. This…
Added 7 mins ago
Director of AI Delivery Management
Merck
Rahway, NJ
The Director of AI Delivery Management is a member of the APEX engagement management and execution team reporting directly to the Executive Director of AI Delivery. This leader will plan,…
Added 7 mins ago
Associate Specialist, Technical Operations Engineer (On-site)
Merck
Rahway, NJ
The engineer partners closely with Production, Process Engineering, Quality, Facilities, Maintenance, Automation, capital project teams, and other program stakeholders. The position…
Added 7 mins ago
Technical Operations Engineer (On-site)
Merck
Rahway, NJ
The engineer partners closely with Production, Process Engineering, Quality, Facilities, Maintenance, Automation, capital project teams, and other program stakeholders. The position…
Added 7 mins ago
QD
Engineer, Software II
Quest Diagnostics Inc
Secaucus, NJ
- $15.92 USD / hour
Create design specifications, documentation, and unit testing plans as defined by the Agile development process.
Added 7 mins ago
QD
Engineer, Software - Lead I
Quest Diagnostics Inc
Secaucus, NJ
- $15.92 USD / hour
Create design specifications, documentation, and unit testing plans as defined by the Agile development process.
Added 7 mins ago
T
Hardware Engineer (General) 3
TEKsystems
Secaucus, NJ
- $65 to $75 USD / hour
This is an excellent opportunity for someone who enjoys working hands-on with hardware, solving technical problems, and contributing to a well-organized, high-functioning data center/lab…
Added 8 mins ago
Engineer, Construction
Port Authority of New York and New Jersey
Newark, NJ
Must possess a Bachelor Degree in Engineering or Architecture from an accredited college or university · Must have a valid driver’s license
Added 8 mins ago
Senior Resident Engineer
Port Authority of New York and New Jersey
Newark, NJ
Must possess a Bachelor Degree in Engineering or Architecture from an accredited college or university · Must have a valid driver’s license
Added 8 mins ago
Senior Building Operator (HVAC)
The Trustees of Princeton University
Princeton, NJ
Review maintenance history, operating data, alarms, trends, and repeat failures to identify reliability risks, deferred deficiencies, spare-parts requirements, and opportunities for…
Added 8 mins ago
Technical Lead
Mphasis Corporation
Princeton, NJ
We are seeking a highly skilled Senior DevOps Engineer to design, implement, automate, and support enterprise-scale infrastructure and platform solutions across hybrid cloud and on-premises…
Added 8 mins ago
Lead Data Engineer - Snowflake/Python/AWS
JPMorgan Chase
Jersey City, NJ
As a Lead Data Engineer at JPMorgan Chase, you are an integral part of an agile team that works to enhance, build, and deliver data collection, storage, access, and analytics solutions in a…
Added 8 mins ago
YS
Spark, HDFS & Kafka Administrator/Engineer - NJ onsite
Yoh Services LLC
Jersey City, NJ
- $15.92 USD / hour
We are seeking an experienced Spark, HDFS, and Kafka Administrator/Engineer to manage, support, and optimize enterprise-grade big data platforms. Deep hands-on expertise with Apache Spark,…
Added 8 mins ago
Software Engineer III (Java)
JPMorgan Chase
Jersey City, NJ
As a Software Engineer III at JPMorganChase within the Payments Technology division, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology…
Added 8 mins ago
Software Engineer II (Java)
JPMorgan Chase
Jersey City, NJ
As a Software Engineer II at JPMorganChase within the Payment Processing team, you are part of an agile team that works to enhance, design, and deliver the software components of the firm’s…
Added 8 mins ago
Java Lead Software Engineer
JPMorgan Chase
Jersey City, NJ
As a Lead Software Engineer at JPMorganChase within the Consumer and Community Banking , you are an integral part of an agile team that works to enhance, build, and deliver trusted…
Added 8 mins ago
Lead Security Engineer
JPMorgan Chase
Jersey City, NJ
As a Senior Lead Security Engineer at JPMorganChase within CTC, you are an integral part of an agile team that works to deliver software solutions that satisfy pre-defined functional and…
Added 8 mins ago
Mainframe Software Engineer III
JPMorgan Chase
Jersey City, NJ
As a Software Engineer III at JPMorganChase within the JPM Wealth Management, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology…
Added 8 mins ago
Software Engineer
Highmark Health
Trenton, NJ
This job is an integral member of an agile software engineer team responsible for building complex scalable software applications across all digital channels to serve our customers. The…

Cleo

Senior Support Engineer I

Trenton, NJ, United States

$70,000 to $80,000 USD / year

Apply on usnlx.com About employer

Applications open in a new tab.

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Create a Job Alert

Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.

Apply on usnlx.com About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

Report this job

Work requirements

Jobs in the United States