Jobs in the United States

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Added 9 mins ago
Principal, Sterile Product Operations Engineer
Alcon Vision, LLC. Company
Fort Worth, TX
The Principal, Sterile Product Operations Engineer (Manufacturing Science & Technology Engineering) , is primarily responsible for leading technical projects to develop, implement, and…
Added 11 mins ago
Project Engineer
Overwatch Construction Management
Mather, CA
fs3|Hodges is seeking a dedicated and highly motivated Project Engineer to join our team. As a leading project and construction management firm, fs3|Hodges is committed to providing…
Added 11 mins ago
Solution Engineer
Ottimate
Remote, United States
The Solutions Engineer owns the technical side of the deal. You run discovery with the AE, build demos around what the customer told us, scope the ERP integration, and make sure what we…
Added 11 mins ago
Software Engineer (US Candidates only)
Ottimate
Remote, United States
We’re looking for a capable, growth-minded software engineer to join our team as its third engineer. This is an ideal opportunity for an early-to-mid-career engineer who wants meaningful…
Added 16 mins ago
J
Senior Technical Support Engineer - Federal
Jobgether
Remote, United States
- $96,000 USD / year
As a Senior Technical Support Engineer, you will help protect critical infrastructure by resolving complex technical issues affecting an industrial cybersecurity platform. You will serve as…
Added 16 mins ago
J
L1 Technical Support Engineer (Spanish-Speaking)
Jobgether
Remote, United States
- $31.25 to $44.96 USD / hour
…next steps. Our partner is looking for a L1 Technical Support Engineer (Spanish-Speaking) based in the United…
Added 16 mins ago
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IT Help Desk Engineer
Jobgether
Remote, United States
- $33.65 to $43.25 USD / hour
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Help Desk Engineer based in the United States.
Added 16 mins ago
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Associate Technical Support Engineer - Federal
Jobgether
Remote, United States
- $68,000 USD / year
The Associate Technical Support Engineer serves as a first point of contact for enterprise customers using cybersecurity solutions designed to protect critical infrastructure. In this…
Added 17 mins ago
Safety and Occupational Health Specialist
Federal Emergency Management Agency
Emmitsburg, MD
Selective Service registration required · Qualifications Current Federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the Federal service
Added 17 mins ago
Safety and Occupational Health Specialist
Federal Emergency Management Agency
Emmitsburg, MD
Selective Service registration required
Added 17 mins ago
Senior Full Stack Engineer - AWS Cloud
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Create and maintain technical documentation, interface specifications, deployment documentation, release notes, runbooks, and knowledge-transfer materials.
Added 17 mins ago
Systems Integration & Test Engineer
Leidos
Gaithersburg, MD
· The engineer should have working knowledge of test automation, including the use of automated test frameworks and scripts (e.g., Squish, Selenium, PyTest, Robot Framework) to run…
Added 17 mins ago
Senior Ansible Engineer
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Columbia, MD
…solve complex challenges with speed and confidence. We design, engineer, and deliver products and deployable technologies built for environments where traditional infrastructure falls…
Added 18 mins ago
Cyber-Physical Systems Reverse Engineer
Leidos
Columbia, MD
We are looking for a Cyber-Physical Systems Reverse Engineer to support a new project researching and developing novel capabilities for maritime cybersecurity. This is the kind of job where…
Added 18 mins ago
Software Engineer (Hybrid) Clearable - 31087
Huntington Ingalls Industries
Columbia, MD
Must have a strong working knowledge and experience developing Java based software capabilities · Must be able to work in a hybrid environment, spending an average of 1-2 days per week at our Columbia, MD office
Added 18 mins ago
Software Engineer (Hybrid) Clearable - 31084
Huntington Ingalls Industries
Columbia, MD
Must have a strong working knowledge and experience developing Java based software capabilities · Must be able to work in a hybrid environment, spending an average of 1-2 days per week at our Columbia, MD office
Added 18 mins ago
Principal Software Engineer - 25k Sign on Bonus
Leidos
Annapolis Junction, MD
Leidos has a new and exciting opportunity for a Principal Software Engineer in our Intelligence Sector's, Cyber & Analytics Business Area (CABA). Our talented team is at the forefront in…
Added 18 mins ago
Operational Support Engineer
Sealing Technologies
Annapolis Junction, MD
…solve complex challenges with speed and confidence. We design, engineer, and deliver products and deployable technologies built for environments where traditional infrastructure falls…
Added 18 mins ago
A/AI Software & Systems Engineer Sr Stf
Lockheed Martin
Bethesda, MD
Contributes to the development of new concepts, techniques, and standards; considered an expert and demonstrates full knowledge of industry and company practices across related disciplines
Added 18 mins ago
Section Engineer - BGE T&S EPC Project Eng
Exelon
BALTIMORE, MD
The Section Engineer provides technical leadership in the planning, design, and execution of projects involving Exelon's utility infrastructure including electric transmission, substations,…
Added 18 mins ago
S
Energy Engineer
Siemens
Baltimore, MD
- $69,571 to $119,264 USD / year
The Energy Engineer conducts facility site visits, analyzes the customer’s current situation, and produces plans for Facility Improvement Measures (FIMs). This position works closely with…
Added 19 mins ago
Manufacturing Technician - SMT Lead
Patton LLC
Gaithersburg, MD
Patton is seeking a hands-on SMT Lead Operator & Manufacturing Engineer who will own our SMT cell end-to-end-planning, programming, setup, operation, quality, and continuous improvement.…
Added 19 mins ago
DE
Mechanical/Fire Protection Engineer
Delphinus Engineering
Bethesda, MD
- $80,000 to $90,000 USD / year
…not limited to, educational background; relevant experience, knowledge, skills, and abilities, market factors; and geographic…
Added 19 mins ago
EG
Front End React Engineer
Eliassen Group
Annapolis, MD
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 19 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Annapolis, MD
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…

Closed listing

Cleo

Senior Support Engineer I

Annapolis, MD, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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Work requirements

Jobs in the United States