Jobs in the United States

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Added 2 mins ago
Quality Engineer I
Keurig Dr Pepper
TX
The Quality Process Engineer supports beverage and food manufacturing operations by improving process performance, strengthening quality and food safety systems, and reducing operational…
Added 2 mins ago
INTERDISC - COMPUTER SCIENTIST/OPERATIONS RESEARCH ANALYST/COMPUTER ENGINEER/ELECTRONICS ENGINEER
U.S. Air Force - Agency Wide
Lackland AFB, TX
At least 15 of the 30 semester hours must have included any combination of statistics and mathematics that included differential and integral calculus · At least 3 of the 24 semester hours must have been in calculus
Added 2 mins ago
Field Service Engineer 1
GE HealthCare
Remote, United States
Must have and maintain a valid Driver's License
Added 2 mins ago
Engineer - Electrical/IMS (All Levels)
South Texas Project Nuclear Operating Company
Wadsworth, TX
Subject to callouts twenty-four hours per day seven days per week
Added 3 mins ago
Field Service Engineer 1
GE HealthCare
Remote, United States
Must have and maintain a valid Driver’s License
Added 3 mins ago
Project Engineer
ManpowerGroup
Bonham, TX
Our client is seeking a Project Engineer to join their team. As a Project Engineer, you will help ensure engineering documentation is accurate, complete, and delivered on time for assigned…
Added 3 mins ago
Senior Software Engineer I
CyrusOne
Carrollton, TX
…while our expanding portfolio of applications supports critical business functions such as procurement and supply chain operations. The opportunities to improve efficiency, simplify…
Added 4 mins ago
Senior Process Engineer
Chart Industries
The Woodlands, TX
Chart Industries is looking for an experienced Senior Process Engineer for our office in The Woodlands, TX. We are open to candidates who are able to work remotely from our offices in…
Added 4 mins ago
Program Specialist II, III
Texas A&M University
College Station, TX
…proposal activity, coordinating with the sponsored research and business staff in the college and university, and supporting active award administration. The position also supports…
Added 4 mins ago
Project Engineer 2, Self Perform Concrete, Advanced Facilities Group
J.E. Dunn Construction Company
Brownsville, TX
The Project Engineer 2 will complete and support routine construction and field execution responsibilities for construction projects utilizing construction fundamentals and company best…
Added 4 mins ago
Material & Process Engineer Stf - E4
Lockheed Martin
Grand Prairie, TX
Candidate MUST have the ability to travel and be willing to work off-sight as needed for assignments · Candidate must have strong interpersonal, analytical and organizational skills
Added 4 mins ago
Industrial Engineer - Logistics
Siemens
Grand Prairie, TX
…work, and move today and for the next generation! We know a business thrives only when our people thrive. That’s why we always put our people first. Our global, diverse team would be happy…
Added 4 mins ago
Material & Process Engineer, Staff - E4
Lockheed Martin
Grand Prairie, TX
Candidate MUST have the ability to travel and be willing to work off-sight as needed for assignments · Candidate must have strong interpersonal, analytical and organizational skills
Added 4 mins ago
Maintenance Tech
Texas Healthcare Linen
Abilene, TX
…repairs. Reports inventory needs to Shift Supervisor or Chief Engineer so low inventory can be replenished to contribute to timeliness of repairs. - Keeps required activity and repair logs,…
Added 5 mins ago
Senior Quality Engineer
Lockheed Martin
Arlington, TX
Lockheed Martin is seeking a Senior Quality Engineer to support the THAAD program’s expanding production needs. This role will provide manufacturing Quality support to help ensure suppliers…
Added 5 mins ago
EC
Lead Design Engineer - Product Line Support
Eaton Corporation
El Paso, TX
- $115,274 to $120,000 USD / year
Eaton’s division is currently seeking a Lead Design Engineer - Product Line Support.
Added 5 mins ago
Java Developer
ADT
Irving, TX
Workstyle: Hybrid schedule - employees work onsite a minimum of four days per week, with one remote day
Added 5 mins ago
Lead Infrastructure Engineer, Linux
Wells Fargo
IRVING, TX
The Lead Infrastructure Engineer for Linux OS Engineering provides technical leadership for enterprise Linux platform engineering, OS image lifecycle, automation, compliance, and…
Added 5 mins ago
Lead Service Delivery Engineer
Wells Fargo
IRVING, TX
The Lead Service Delivery Engineer provides technical leadership across enterprise applications, APIs, platforms, and infrastructure to improve how technology services are built, delivered,…
Added 5 mins ago
Senior Staff DevOps Engineer - Hybrid
Caris Life Sciences
Irving, TX
Lead and innovate as a Senior Staff Cloud DevOps Engineer specializing in AWS and Kubernetes to architect, implement, and optimize scalable, secure cloud-native infrastructure. Lead…
Added 5 mins ago
Identity Security Architect - IAM & Zero Trust (FTE / Hybrid)
NTT America, Inc.
Irving, TX
Translate business, security, regulatory, and technology requirements into secure and scalable identity architecture and engineering solutions.
Added 5 mins ago
Lead Platform Engineer (FTE / Onsite)
NTT America, Inc.
Irving, TX
We are currently seeking a Lead Platform Engineer (FTE / Onsite) to join our team in Irving , Texas (US-TX) , United States (US) .
Added 5 mins ago
Senior Platform Security Engineer (FTE / Hybrid)
NTT America, Inc.
Irving, TX
We are currently seeking a Senior Platform Security Engineer (FTE / Hybrid) to join our team in Irving , Texas (US-TX) , United States (US) .
Added 5 mins ago
Certification Engineer, Aerospace
Luminator Technology Group
Plano, TX
…agencies to help certify innovative products for commercial and business aviation platforms. From developing certification strategies and demonstrating compliance with FAA and EASA…
Added 5 mins ago
Java Software Engineer III
JPMorgan Chase
Plano, TX
As a Software Engineer III at JPMorgan Chase within the Corporate Sector , you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products…

Closed listing

Cleo

Senior Support Engineer I

Denver, CO, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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Jobs in the United States