Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
SC
Cloud Engineer
State Controller's Office
CA
- $8,625 to $11,557 USD / month
…through cloud technologies, modern DevOps practices, continuous integration and continuous deployment (CI/CD), infrastructure automation, and configuration…
Added 2 mins ago
Manufacturing Engineer I
PDS Tech Commercial
Imperial, PA
PDS Tech Commercial is seeking a driven Manufacturing Engineer to support a leading organization at the forefront of advanced energy technology. This role offers the opportunity to directly…
Added 2 mins ago
Principal Automation Engineer - 5331
Lutron Electronics Co., Inc.
Coopersburg, PA
Added 2 mins ago
SI
Senior software engineer
SEI INVESTMENTS COMPANY
Oaks, PA
- $130,000 to $150,000 USD / year
Added 3 mins ago
FC
AI Engineer II
FEDEX CORPORATION AND SUBS 12
Coraopolis, PA
- $8,452.14 to $12,010.93 USD / month
Minimum Experience Must have independently built, trained, and iterated on multiple ML models
Added 3 mins ago
SAP HANA Cloud Migration Architect & Consultant
EPAM Systems
Newtown, PA
…management capabilities, architecture patterns, and enterprise integration…
Added 4 mins ago
3D BIM Modeler
Insight Global
Blue Bell, PA
2 years of BIM or 3D Modeling experience required (Revit, Civil 3D, Navisworks)
Added 4 mins ago
Data Engineer Principal (Enterprise Data Group)
FEDEX CORPORATION AND SUBS 12
Moon Township, PA
Candidates must live within 50 miles of the campus location
Added 4 mins ago
Senior Environmental and Energy Engineer
CONCURRENT TECHNOLOGIES CORPORATION
Johnstown, PA
Senior Environmental and Energy Engineer Concurrent Technologies Corporation Johnstown, PA - Hybrid Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Secret Employee…
Added 4 mins ago
Senior Environmental and Energy Engineer
CONCURRENT TECHNOLOGIES CORPORATION
Johnstown, PA
Senior Environmental and Energy Engineer Concurrent Technologies Corporation Johnstown, PA - Hybrid Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Secret Employee…
Added 4 mins ago
Senior Environmental and Energy Engineer
CONCURRENT TECHNOLOGIES CORPORATION
Johnstown, PA
Senior Environmental and Energy Engineer Concurrent Technologies Corporation Johnstown, PA - Hybrid Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Secret Employee…
Added 4 mins ago
Product Development Engineer – Cases & Trays
J&J Family of Companies
West Chester, PA
We are searching for Product Development Engineer to be based out of West Chester, PA Or Zuchwil, Switzerland.
Added 5 mins ago
BP
Nondestructive Evaluation Engineer
Bechtel Plant Machinery, Inc.
Monroeville, PA
- $68,300 to $129,100 USD / year
Added 5 mins ago
BP
Experienced Nondestructive Evaluation Engineer
Bechtel Plant Machinery, Inc.
Monroeville, PA
- $88,000 to $166,300 USD / year
Added 5 mins ago
BP
Electrical / Computer Engineer
Bechtel Plant Machinery, Inc.
Monroeville, PA
- $68,300 to $129,100 USD / year
Added 5 mins ago
Engineer 1- Mechanical/Architectural
Westinghouse Electric Company
Cranberry Township, PA
Added 5 mins ago
Quality & Integration Engineer
Westinghouse Electric Company
Cranberry Township, PA
Added 5 mins ago
WE
Sr engineer
Westinghouse Electric Company
Cranberry Township, PA
- $85,200 to $106,500 USD / year
Added 5 mins ago
Advanced Packaging Integration Engineer
Advanced Micro Devices, Inc
Austin, TX
We’re looking for an experienced Advanced Package Integration Engineer to drive package process development and product NPI (new product introduction) for AMD’s EPYC server products. You…
Added 5 mins ago
Advanced NDT Engineer IV
Carpenter Technology Corp.
Reading, PA
…manufacturing. Principal Purpose of Position: A technically curious engineer who enjoys experimentation, data analysis, and solving difficult detection challenges. The ideal candidate is…
Added 5 mins ago
Systems Engineering Associate Manager - TS/SCI w/ Polygraph
Lockheed Martin
King of Prussia, PA
Candidate must possess a TS/SCI with Poly clearance
Added 5 mins ago
Project Engineer, Senior - Secret clearance
Lockheed Martin
King of Prussia, PA
As a Project Engineer for the Sentinel program, you will:
Added 5 mins ago
Azure DevOps Engineer
NTT America, Inc.
King of Prussia, PA
We are currently seeking a Azure DevOps Engineer to join our team in King Of Prussia, Pennsylvania (US-PA), United States (US).
Added 5 mins ago
Network & Cybersecurity Engineer - Entry Level
Whitman, Requardt and Associates, LLP
York, PA
Added 6 mins ago
Advanced Packaging Integration Engineer
Advanced Micro Devices, Inc
Austin, TX
We’re looking for an experienced Advanced Package Integration Engineer to drive package process development and product NPI (new product introduction) for AMD’s EPYC server products. You…

Cleo

Senior Support Engineer I

Harrisburg, PA, United States
Pottsville, PA, United States

$70,000 to $80,000 USD / year

Apply on usnlx.com About employer

Applications open in a new tab.

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Create a Job Alert

Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.

Apply on usnlx.com About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

Report this job

Work requirements

Jobs in the United States