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SC
Cloud Engineer
State Controller's Office
CA
- $8,625 to $11,557 USD / month
…SSL/TLS certificates, deployment pipelines, access controls, automation technologies, and related infrastructure. The incumbent is responsible for the development and implementation of the…
Added 2 mins ago
Manufacturing Engineer I
PDS Tech Commercial
Imperial, PA
PDS Tech Commercial is seeking a driven Manufacturing Engineer to support a leading organization at the forefront of advanced energy technology. This role offers the opportunity to directly…
Added 2 mins ago
Quality Engineer
Millipore
Tamaqua, PA
Added 3 mins ago
FC
AI Engineer II
FEDEX CORPORATION AND SUBS 12
Coraopolis, PA
- $8,452.14 to $12,010.93 USD / month
Minimum Experience Must have independently built, trained, and iterated on multiple ML models
Added 4 mins ago
Summer 2027 Quality Engineer enGen Undergraduate Intern
Highmark Health
Camp Hill, PA
The Summer 2027 Quality Engineer enGen Undergraduate Internship provides students with an opportunity to gain hands-on experience supporting strategic quality transformation and process…
Added 6 mins ago
Photonic Product Engineer for Analytics and ML
Nokia of America Corporation
Allentown, PA
Added 6 mins ago
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Data Quality Engineer (Databricks & dbt)
Cognizant
Harrisburg, PA
- $70,000 to $117,000 USD / year
We are seeking a Data Quality Engineer to ensure the accuracy, consistency, and reliability of enterprise data platforms. The ideal candidate will design and automate data quality testing…
Added 6 mins ago
C
Senior Support Engineer I
Cleo
Harrisburg, PA · Pottsville, PA
- $70,000 to $80,000 USD / year
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality,…
Added 6 mins ago
AT
Senior Network Engineer - DDoS
Akamai Technologies, Inc.
Harrisburg, PA
- $112,500 to $202,500 USD / year
As a Senior Network Engineer, you will lead efforts in designing, implementing, and automating Akamai's global network infrastructure. You will address complex issues in routing, data…
Added 6 mins ago
Senior Analyst, Product Engineer
CVS Health
Harrisburg, PA
…database/general report and plan set up resources. SR Analyst, Product Engineer will set up the plans using a prototype control in CCI and PMA application to support the Small Group plans…
Added 6 mins ago
Senior Network Engineer
Cognizant
Harrisburg, PA
We are seeking an experienced Senior Network Engineer to design, implement, secure, operate, and optimize enterprise data-center, campus, branch, wireless, and hybrid-cloud networks. The…
Added 6 mins ago
Senior Manager, Knowledge & Context Architecture
Teradata
Harrisburg, PA
Working knowledge of Python or another language used for data engineering, automation or analytics.
Added 7 mins ago
Summer 2027 Enterprise Architecture Software Engineer & Architect enGen Undergradute Intern
Highmark Health
Pittsburgh, PA
The Summer 2027 Enterprise Architecture Software Engineer & Architect Internship provides students with an exciting opportunity to gain hands-on experience at the intersection of software…
Added 7 mins ago
Senior Test Automation Engineer - Local to Pittsburgh, PA
CGI Technologies and Solutions, Inc.
Pittsburgh, PA
We are seeking an experienced Senior Test Automation Engineer with 8+ years of experience in software quality engineering, test automation, and enterprise application testing. The ideal…
Added 7 mins ago
Principle Full stack Developer
CGI Technologies and Solutions, Inc.
Pittsburgh, PA
This role is ideal for an engineer who enjoys building software as much as leading technical direction.
Added 7 mins ago
AI Consulting Engineer - Senior Associate
RSM US LLP
Philadelphia, PA
Added 8 mins ago
Applied AI Health System Engineer [Health Services-Provider] – Senior Manager
PwC
Philadelphia, PA · Pittsburgh, PA
What You Must Have
Added 18 mins ago
Tech Professional, Quality Systems, AI
Johnson & Johnson Services Inc. Legal Entity
Raynham, MA
…and audit systems - while identifying and delivering AI and automation opportunities that improve quality data insight, reduce manual effort, and accelerate cycle times. Applying advanced…
Added 18 mins ago
Software Development Test Engineer
Cisco Systems, Inc.
Richardson, TX
As a Wi-Fi QA Engineer, you will own assigned test areas from requirements review through release. You will design and implement integration plans covering functionality, interoperability,…
Added 27 mins ago
Physical AI Senior Engineer
TNA Toyota Motor Engineering & Manufacturing North America, Inc. Company
Georgetown, KY
Toyota’s Manufacturing Innovation & Transformation (MIT) – Manufacturing Center of Excellence is looking for a passionate and highly motivated Physical AI Senior Engineer.
Added 31 mins ago
J
Telecom Engineer
Jobgether
Remote, United States
- $73,000 to $95,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Telecom Engineer based in the United States.
Added 31 mins ago
Cloud Security Architect (Sr)
Jobgether
Remote, United States
Engineer solutions to support the migration of security controls from NIST SP 800-53 Revision 4 to Revision 5.
Added 44 mins ago
Manufacturing Engineer - Rochester, NY
Military Spouse Jobs & VetJobs
United States
The Manufacturing Engineer leads engineering activities from concept initiation through implementation and control. This role develops and applies advanced engineering judgment, technical…
Added 44 mins ago
Technical Specialist - Propulsion Hydraulics - Warren MI
Military Spouse Jobs & VetJobs
United States
Experience with Python, MATLAB scripting, automation, data analysis, or similar engineering productivity tools.
Added 44 mins ago
TT
Senior Software Engineer, Autonomous Systems
True Talent Solutions Partners
Palo Alto, CA
- $145,000 to $275,000 USD / year
- Must have existing U.S

Cleo

Senior Support Engineer I

Harrisburg, PA, United States
Pottsville, PA, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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Work requirements

Jobs in the United States