Jobs in the United States

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Added 5 mins ago
RI
Senior Test Engineer, Mechanical/Fluids
Radiant Industries
El Segundo, CA
- $133,500 to $184,800 USD / year
We are seeking a Senior Test Engineer to drive test operations for the development, qualification, and acceptance of our nuclear microreactor technology, with a primary focus on fluid and…
Added 5 mins ago
RI
Test Engineer, Mechanical/Fluids
Radiant Industries
El Segundo, CA
- $106,500 to $146,475 USD / year
We are seeking a Test Engineer to drive test operations for the development, qualification, and acceptance of our nuclear microreactor technology, with a primary focus on fluid and…
Added 6 mins ago
Tech Professional, Quality Systems, AI
Johnson & Johnson Services Inc. Legal Entity
Raynham, MA
…methods based on proven research, this role provides day-to-day technical support and continuous improvement across validated quality platforms - including complaint handling, CAPA,…
Added 6 mins ago
Software Development Test Engineer
Cisco Systems, Inc.
Richardson, TX
As a Wi-Fi QA Engineer, you will own assigned test areas from requirements review through release. You will design and implement integration plans covering functionality, interoperability,…
Added 15 mins ago
Physical AI Senior Engineer
TNA Toyota Motor Engineering & Manufacturing North America, Inc. Company
Georgetown, KY
Toyota’s Manufacturing Innovation & Transformation (MIT) – Manufacturing Center of Excellence is looking for a passionate and highly motivated Physical AI Senior Engineer.
Added 19 mins ago
J
Telecom Engineer
Jobgether
Remote, United States
- $73,000 to $95,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Telecom Engineer based in the United States.
Added 19 mins ago
Senior Principal Engineer – Instrument & Controls
Jobgether
Remote, United States
The Senior Principal Engineer – Instrument & Controls will provide advanced technical expertise and engineering leadership across complex EPC projects in LNG, energy transition, carbon…
Added 19 mins ago
Cloud Security Architect (Sr)
Jobgether
Remote, United States
…closely with government stakeholders, cybersecurity teams, and technical specialists, you will drive security authorization, continuous monitoring, and vulnerability management initiatives.…
Added 33 mins ago
Embedded Software Engineer VI
Voyager Technologies, Inc.
Folsom, CA
The Level VI Embedded Software Engineer serves as a senior technical leader responsible for the architecture, design, development, integration, and verification of safety-critical embedded…
Added 35 mins ago
Software Development Test Engineer
Cisco
Richardson, TX
As a Wi-Fi QA Engineer, you will own assigned test areas from requirements review through release. You will design and implement integration plans covering functionality, interoperability,…
Added 41 mins ago
2027 Summer Intern: Software Engineer
Spectrum
Greenwood Village, CO
Must have at least a 3.0 GPA or greater in current program
Added 43 mins ago
Chemical Engineer
ODORZX INC.
Los Angeles, CA
…elimination solutions. We are currently seeking a talented Chemical Engineer to join our team. As a Chemical Engineer at ODORZX INC., you will be responsible for developing and implementing…
Added 43 mins ago
Tech Professional, Quality Systems, AI
Johnson & Johnson Services Inc. Legal Entity
Raynham, MA
…methods based on proven research, this role provides day-to-day technical support and continuous improvement across validated quality platforms - including complaint handling, CAPA,…
Added 51 mins ago
J
Senior Systems Engineer
Jobgether
Remote, United States
- $65 to $75 USD / hour
The Senior Systems Engineer will lead the design, administration, and continuous improvement of a complex enterprise systems and compute environment. This role focuses on maintaining…
Added 58 mins ago
WA
Agentic Full-Stack Engineer
Weekday AI
Remote, United States
- ₹2,000,000 to ₹5,000,000 INR / year
Candidates must reside in or within commuting distance of San Jose, California, or Albuquerque, New Mexico
Added 58 mins ago
WA
Agentic Full-Stack Engineer
Weekday AI
Remote, United States
- ₹2,000,000 to ₹5,000,000 INR / year
Candidates must reside in or within commuting distance of San Jose, California, or Albuquerque, New Mexico
Added 58 mins ago
WA
Agentic Full-Stack Engineer
Weekday AI
Remote, United States
- ₹2,000,000 to ₹5,000,000 INR / year
Candidates must reside in or within commuting distance of San Jose, California, or Albuquerque, New Mexico
Added 58 mins ago
WA
Agentic Full-Stack Engineer
Weekday AI
Remote, United States
- ₹2,000,000 to ₹5,000,000 INR / year
Candidates must reside in or within commuting distance of San Jose, California, or Albuquerque, New Mexico
Added 1 hour ago
OI
Senior Electrical Engineer
OceanComm, Inc.
Chicago, IL
- $140,000 to $175,000 USD / year
…high-bandwidth data, including video. We are seeking a Senior Electrical Engineer with deep experience in low-noise analog and mixed-signal electronics who is excited to build hardware for…
Added 1 hour ago
Senior FPGA/ASIC Engineer- Active Secret (Onsite)
RTX
United States
Qualifications You Must Have
Added 1 hour ago
Principal FPGA/ASIC Design Engineer- Active Secret (Onsite)
RTX
United States
Qualifications You Must Have
Added 1 hour ago
Engineer II FPGA Design- Active Secret (Onsite)
RTX
United States
Qualifications You Must Have
Added 1 hour ago
Agentic Full-Stack Engineer
Weekday AI
Remote, United States
Candidates must reside in or within commuting distance of San Jose, California, or Albuquerque, New Mexico
Added 1 hour ago
CH
Forward Deployed AI Engineer
Circadia Health
United States
- $90,000 to $120,000 USD / year
As our Forward Deployed AI Engineer, you’ll sit at the point where Circadia’s AI meets our customers’ day-to-day care operations. You’ll work hands-on with skilled-nursing, home-health and…
Added 1 hour ago
Data Strategy & Governance -Director
PwC
Las Vegas, NV
What You Must Have

Closed listing

Cleo

Senior Support Engineer I

Jefferson City, MO, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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Work requirements

Jobs in the United States