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Added 3 mins ago
Senior Manager, CMC Regulatory
Sarepta Therapeutics, Inc.
Cambridge, MA
Sarepta is on an urgent mission: engineer precision genetic medicine for rare diseases that devastate lives and cut futures short. We hold a leadership position in Duchenne Muscular…
Added 5 mins ago
RI
Senior Test Engineer, Mechanical/Fluids
Radiant Industries
El Segundo, CA
- $133,500 to $184,800 USD / year
We are seeking a Senior Test Engineer to drive test operations for the development, qualification, and acceptance of our nuclear microreactor technology, with a primary focus on fluid and…
Added 5 mins ago
RI
Test Engineer, Mechanical/Fluids
Radiant Industries
El Segundo, CA
- $106,500 to $146,475 USD / year
We are seeking a Test Engineer to drive test operations for the development, qualification, and acceptance of our nuclear microreactor technology, with a primary focus on fluid and…
Added 5 mins ago
Tech Professional, Quality Systems, AI
Johnson & Johnson Services Inc. Legal Entity
Raynham, MA
Analyzes quality system data to identify trends, recurring issues, and process bottlenecks, and translates findings into system and process improvement recommendations.
Added 6 mins ago
Software Development Test Engineer
Cisco Systems, Inc.
Richardson, TX
As a Wi-Fi QA Engineer, you will own assigned test areas from requirements review through release. You will design and implement integration plans covering functionality, interoperability,…
Added 12 mins ago
Senior Recruiter, AI Labs
Salesforce, Inc.
Remote, United States
…scientists. You understand the difference between a Machine Learning Engineer and an Applied Scientist. You’ve navigated nuanced leveling conversations, complex compensation structures, and…
Added 12 mins ago
SI
Talent Advisor, AI Labs
Salesforce, Inc.
CA
- $117,400 to $193,700 USD / year
…scientists. You understand the difference between a Machine Learning Engineer and an Applied Scientist. You’ve navigated nuanced leveling conversations, complex compensation structures, and…
Added 14 mins ago
Physical AI Senior Engineer
TNA Toyota Motor Engineering & Manufacturing North America, Inc. Company
Georgetown, KY
…and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to…
Added 19 mins ago
J
Telecom Engineer
Jobgether
Remote, United States
- $73,000 to $95,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Telecom Engineer based in the United States.
Added 19 mins ago
Senior Principal Engineer – Instrument & Controls
Jobgether
Remote, United States
The Senior Principal Engineer – Instrument & Controls will provide advanced technical expertise and engineering leadership across complex EPC projects in LNG, energy transition, carbon…
Added 19 mins ago
Director, Compliance & Quality Systems
Jobgether
Remote, United States
A relevant quality certification, such as ASQ Certified Quality Auditor (CQA), Certified Quality Engineer (CQE), or Certified Manager of Quality/Organizational Excellence (CMQ/OE).
Added 19 mins ago
Project Engineer - Site Design
OHM Advisors
Hancock, MI
As a Site Design Project Engineer, you will lead civil engineering design efforts for diverse land development projects, primarily serving private sector clients. You will collaborate…
Added 19 mins ago
Project Engineer
OHM Advisors
Cleveland, OH
Professional Engineer (PE) license required in one or more of the following states: Michigan, Florida, Indiana, Illinois, Tennessee, or Ohio
Added 20 mins ago
Senior Project Manager - Site Design
OHM Advisors
Columbus, OH
…Your expertise and collaborative approach will support high-quality deliverables, strong client relationships, and solutions that Advance…
Added 20 mins ago
Municipal Project Manager
OHM Advisors
Jeffersonville, IN
Oversee the design process, mitigate project risks, ensure quality assurance, and manage workflow to meet deadlines.
Added 20 mins ago
Municipal Project Manager
OHM Advisors
Louisville, KY
Oversee the design process, mitigate project risks, ensure quality assurance, and manage workflow to meet deadlines.
Added 20 mins ago
Municipal/Civil Project Manager
OHM Advisors
Chesterton, IN
Oversee the design process, mitigate project risks, ensure quality assurance, and manage workflow to meet deadlines.
Added 20 mins ago
Municipal/Civil Project Manager
OHM Advisors
Fort Wayne, IN
Oversee the design process, mitigate project risks, ensure quality assurance, and manage workflow to meet deadlines.
Added 20 mins ago
Municipal/Civil Project Manager
OHM Advisors
Northern Indiana, IN
Oversee the design process, mitigate project risks, ensure quality assurance, and manage workflow to meet deadlines.
Added 20 mins ago
Municipal/Civil Senior Project Engineer
OHM Advisors
Chesterton, IN
As a Senior Project Engineer, you will be responsible for leading the design and execution of complex municipal infrastructure projects. You will drive the technical aspects of the…
Added 20 mins ago
Municipal/Civil Senior Project Engineer
OHM Advisors
Fort Wayne, IN
As a Senior Project Engineer, you will be responsible for leading the design and execution of complex municipal infrastructure projects. You will drive the technical aspects of the…
Added 20 mins ago
Municipal/Civil Senior Project Engineer
OHM Advisors
Northern Indiana, IN
As a Senior Project Engineer, you will be responsible for leading the design and execution of complex municipal infrastructure projects. You will drive the technical aspects of the…
Added 20 mins ago
Project Engineer
OHM Advisors
Jeffersonville, IN
As a Site Design Project Engineer, you will lead civil engineering design efforts for diverse land development projects, primarily serving private sector clients. You will collaborate…
Added 20 mins ago
Project Engineer
OHM Advisors
Louisville, KY
As a Site Design Project Engineer, you will lead civil engineering design efforts for diverse land development projects, primarily serving private sector clients. You will collaborate…
Added 20 mins ago
Project Manager - Site Design
OHM Advisors
Jeffersonville, IN
…will be critical to ensuring the successful delivery of high-quality…

Closed listing

Cleo

Senior Support Engineer I

Jefferson City, MO, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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Work requirements

Jobs in the United States