Jobs in the United States

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Added 3 mins ago
Senior Product Manager - Industrial Chillers & Heat Pumps
United States
…or a related field plus 5 years of experience as a Product Engineer, Manufacturing Engineer, or occupation involving product management of complex engineered-to-order equipment.…
Added 7 mins ago
Manufacturing Engineer - Rochester, NY
Military Spouse Jobs & VetJobs
United States
The Manufacturing Engineer leads engineering activities from concept initiation through implementation and control. This role develops and applies advanced engineering judgment, technical…
Added 7 mins ago
TT
Senior Software Engineer, Autonomous Systems
True Talent Solutions Partners
Palo Alto, CA
- $145,000 to $275,000 USD / year
- Must have existing U.S
Added 10 mins ago
Mechanical Commissioning Engineer - Missouri Job Details | Black & Veatch Family of Companies
Black & Veatch
Lathrop, MO
Work up to a 12 hour shift doing hard physical labor in varying temperature extremes and other outside conditions
Added 10 mins ago
C
Building Engineer
CBRE
Clayton, MO · Affton, MO · Ferguson, MO · Maplewood, MO · Mehlville, MO · Lemay, MO · Overland, MO · Webster Groves, MO
- $50,000 USD / year
As a CBRE Building Engineer, you will be responsible for monitoring, maintaining and repairing building system operations and the performance of various areas including plumbing,…
Added 11 mins ago
Senior Software Engineer
Indeed
Saint Louis, MO
As a Senior Software Engineer at Indeed, you will contribute to the development and evolution of software systems that support core products and services used by people around the world.…
Added 11 mins ago
Software Engineer
Highmark Health
Jefferson City, MO
This job is an integral member of an agile software engineer team responsible for building complex scalable software applications across all digital channels to serve our customers. The…
Added 11 mins ago
Software Development Test Engineer
Cisco
Richardson, TX
As a Wi-Fi QA Engineer, you will own assigned test areas from requirements review through release. You will design and implement integration plans covering functionality, interoperability,…
Added 11 mins ago
C
Senior Full Stack Engineer – .NET & C#
Cognizant
Jefferson City, MO
- $86,000 to $99,000 USD / year
As a Senior Full Stack Engineer – .NET & C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 11 mins ago
C
Senior .NET Full Stack Engineer with C#
Cognizant
Jefferson City, MO
- $86,000 to $99,000 USD / year
As a Senior .NET Full Stack Engineer with C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 11 mins ago
C
Senior Support Engineer I
Cleo
Jefferson City, MO
- $70,000 to $80,000 USD / year
…Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team…
Added 11 mins ago
Senior Workday Security Engineer
CVS Health
Jefferson City, MO
CVS Health is seeking an experienced Senior Workday Security Engineer to join the HR Technology Workday Security team. This role designs, supports, governs, and optimizes security across…
Added 11 mins ago
Senior Analyst, Product Engineer
CVS Health
Jefferson City, MO
…database/general report and plan set up resources. SR Analyst, Product Engineer will set up the plans using a prototype control in CCI and PMA application to support the Small Group plans…
Added 11 mins ago
Remote Support Engineer - MR/CT
Canon USA & Affiliates
Jefferson City, MO
The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple…
Added 11 mins ago
Senior Manager, Knowledge & Context Architecture
Teradata
Jefferson City, MO
Our mission is to design the knowledge an enterprise runs on, engineer the context its AI agents need, and prove that context can be trusted. This helps make Teradata's vision for an…
Added 11 mins ago
Sr Project Manager - AI Data Centers
Jacobs
Kansas City, MO
…construction administration across Civil, Structural, MEP, process, controls, fire protection, and telecommunications/ICT systems, as…
Added 11 mins ago
GA
Director, Architecture and Data
GE Aerospace
Kansas City, MO · Saint Louis, MO
- $152,000 to $202,000 USD / year
…governs – it sets the boundaries and guidelines the delivery process runs inside – while the data it curates is the foundation that process runs on. To make the data foundation real, the…
Added 12 mins ago
EG
Front End React Engineer
Eliassen Group
Jefferson City, MO
- $80 to $90 USD / hour
Our client seeks an experienced Front End React Engineer to join a small, focused team building features across three SaaS products in consumer goods retail. Global brands and retailers…
Added 12 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Jefferson City, MO
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 18 mins ago
E&A Engineer
Nestle Operational Services Worldwide SA
Ponda, IN
…the required competence on Factory Automation System (FAS), Process Control System and Manufacturing Execution System (MES) to effectively support manufacturing operational activities and…
Added 18 mins ago
Senior PCB Design Engineer
Arista Networks
Santa Clara, CA
Added 19 mins ago
Production Master Data Engineer
Anduril Industries
Costa Mesa, CA
The Production Master Data Engineer will design and build the tools that keep master data accurate across Anduril's production operations. Rather than fixing data issues one at a time, this…
Added 19 mins ago
Tech Professional, Quality Systems, AI
Johnson & Johnson Services Inc. Legal Entity
Raynham, MA
Analyzes quality system data to identify trends, recurring issues, and process bottlenecks, and translates findings into system and process improvement recommendations.
Added 27 mins ago
J
Senior Systems Engineer
Jobgether
Remote, United States
- $65 to $75 USD / hour
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Systems Engineer based in the United States.
Added 27 mins ago
Silicon Front End CAD Engineer
Ericsson
Austin
Ericsson Silicon develops ASICs and FPGAs for telecommunications infrastructure. We are seeking a hands-on engineer to extend and optimize OneRun, our Python-based front-end flow platform…

Cleo

Senior Support Engineer I

Jefferson City, MO, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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Work requirements

Jobs in the United States