Jobs in the United States

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Added 5 mins ago
Tech Professional, Quality Systems, AI
Johnson & Johnson Services Inc. Legal Entity
Raynham, MA
…and audit systems - while identifying and delivering AI and automation opportunities that improve quality data insight, reduce manual effort, and accelerate cycle times. Applying advanced…
Added 6 mins ago
Software Development Test Engineer
Cisco Systems, Inc.
Richardson, TX
As a Wi-Fi QA Engineer, you will own assigned test areas from requirements review through release. You will design and implement integration plans covering functionality, interoperability,…
Added 14 mins ago
Physical AI Senior Engineer
TNA Toyota Motor Engineering & Manufacturing North America, Inc. Company
Georgetown, KY
Toyota’s Manufacturing Innovation & Transformation (MIT) – Manufacturing Center of Excellence is looking for a passionate and highly motivated Physical AI Senior Engineer.
Added 19 mins ago
J
Telecom Engineer
Jobgether
Remote, United States
- $73,000 to $95,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Telecom Engineer based in the United States.
Added 19 mins ago
Cloud Security Architect (Sr)
Jobgether
Remote, United States
Engineer solutions to support the migration of security controls from NIST SP 800-53 Revision 4 to Revision 5.
Added 31 mins ago
Manufacturing Engineer - Rochester, NY
Military Spouse Jobs & VetJobs
United States
The Manufacturing Engineer leads engineering activities from concept initiation through implementation and control. This role develops and applies advanced engineering judgment, technical…
Added 31 mins ago
Technical Specialist - Propulsion Hydraulics - Warren MI
Military Spouse Jobs & VetJobs
United States
Experience with Python, MATLAB scripting, automation, data analysis, or similar engineering productivity tools.
Added 31 mins ago
TT
Senior Software Engineer, Autonomous Systems
True Talent Solutions Partners
Palo Alto, CA
- $145,000 to $275,000 USD / year
- Must have existing U.S
Added 35 mins ago
Software Development Test Engineer
Cisco
Richardson, TX
As a Wi-Fi QA Engineer, you will own assigned test areas from requirements review through release. You will design and implement integration plans covering functionality, interoperability,…
Added 42 mins ago
E&A Engineer
Nestle Operational Services Worldwide SA
Ponda, IN
Ensure proper management of electrical & automation documents (manuals, diagrams, instrument data sheet, software packages/licenses) through efficient filing and archiving procedures.…
Added 42 mins ago
Production Master Data Engineer
Anduril Industries
Costa Mesa, CA
The Production Master Data Engineer will design and build the tools that keep master data accurate across Anduril's production operations. Rather than fixing data issues one at a time, this…
Added 43 mins ago
Tech Professional, Quality Systems, AI
Johnson & Johnson Services Inc. Legal Entity
Raynham, MA
…and audit systems - while identifying and delivering AI and automation opportunities that improve quality data insight, reduce manual effort, and accelerate cycle times. Applying advanced…
Added 51 mins ago
J
Senior Systems Engineer
Jobgether
Remote, United States
- $65 to $75 USD / hour
The Senior Systems Engineer will lead the design, administration, and continuous improvement of a complex enterprise systems and compute environment. This role focuses on maintaining…
Added 57 mins ago
WA
Agentic Full-Stack Engineer
Weekday AI
Remote, United States
- ₹2,000,000 to ₹5,000,000 INR / year
Candidates must reside in or within commuting distance of San Jose, California, or Albuquerque, New Mexico
Added 57 mins ago
WA
Agentic Full-Stack Engineer
Weekday AI
Remote, United States
- ₹2,000,000 to ₹5,000,000 INR / year
Candidates must reside in or within commuting distance of San Jose, California, or Albuquerque, New Mexico
Added 57 mins ago
WA
Agentic Full-Stack Engineer
Weekday AI
Remote, United States
- ₹2,000,000 to ₹5,000,000 INR / year
Candidates must reside in or within commuting distance of San Jose, California, or Albuquerque, New Mexico
Added 57 mins ago
WA
Agentic Full-Stack Engineer
Weekday AI
Remote, United States
- ₹2,000,000 to ₹5,000,000 INR / year
Candidates must reside in or within commuting distance of San Jose, California, or Albuquerque, New Mexico
Added 1 hour ago
OI
Senior Electrical Engineer
OceanComm, Inc.
Chicago, IL
- $140,000 to $175,000 USD / year
…sound, much like whales and dolphins, to transmit high-bandwidth data, including video. We are seeking a Senior Electrical Engineer with deep experience in low-noise analog and mixed-signal…
Added 1 hour ago
OI
Electrical Engineer
OceanComm, Inc.
Chicago, IL
- $90,000 to $130,000 USD / year
…sound, much like whales and dolphins, to transmit high-bandwidth data, including video. We are seeking an Electrical Engineer to help build our next-generation modems and other cutting-edge…
Added 1 hour ago
Pilot Plant Controls & Automation Engineer
Conagra Brands
Omaha, NE
…provide technical leadership and hands-on support for the site’s automation, electrical, and instrumentation systems. You will develop and implement automation projects, troubleshoot…
Added 1 hour ago
Process Automation Engineer - Lincoln, NE
ADM
Lincoln, NE
The Process Automation Engineer will provide plant support of process automation systems to ensure Operations are successful through guidance, troubleshooting, and standard work. They will…
Added 1 hour ago
Agentic Full-Stack Engineer
Weekday AI
Remote, United States
Candidates must reside in or within commuting distance of San Jose, California, or Albuquerque, New Mexico
Added 1 hour ago
Applied AI Health System Engineer [Health Services-Provider] – Senior Manager
PwC
Las Vegas, NV
What You Must Have
Added 1 hour ago
IMH L399 Pom Tech Eng
UCM
Chicago, IL
Be a part of a world-class academic healthcare system, UChicago Medicine Ingalls Memorial Hospital as an Operating Engineer in the Facilities / Engnrng &Trades Department. This position is…
Added 1 hour ago
IMH L399 Pom Tech Eng
UCM
Chicago, IL
Be a part of a world-class academic healthcare system, UChicago Medicine Ingalls Memorial Hospital as an Operating Engineer in the Facilities / Engnrng &Trades Department. This position is…

Closed listing

Cleo

Senior Support Engineer I

Jefferson City, MO, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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Work requirements

Jobs in the United States