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Senior Systems Engineer
Jobgether
Remote, United States
- $65 to $75 USD / hour
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Systems Engineer based in the United States.
Added just now
Silicon Front End CAD Verification Engineer
Ericsson
Austin
Silicon Front-End CAD DV Engineer – Dual-Vendor Flows, Methodology & AI
Added 11 mins ago
Senior Software Engineer
Indeed
Bismarck, ND
As a Senior Software Engineer at Indeed, you will contribute to the development and evolution of software systems that support core products and services used by people around the world.…
Added 11 mins ago
C
Senior Full Stack Engineer – .NET & C#
Cognizant
Bismarck, ND
- $86,000 to $99,000 USD / year
As a Senior Full Stack Engineer – .NET & C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 11 mins ago
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Senior .NET Full Stack Engineer with C#
Cognizant
Bismarck, ND
- $86,000 to $99,000 USD / year
As a Senior .NET Full Stack Engineer with C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 11 mins ago
Senior Analyst, Product Engineer
CVS Health
Bismarck, ND
…database/general report and plan set up resources. SR Analyst, Product Engineer will set up the plans using a prototype control in CCI and PMA application to support the Small Group plans…
Added 11 mins ago
GA
Director, Architecture and Data
GE Aerospace
Bismarck, ND
- $152,000 to $202,000 USD / year
…governs – it sets the boundaries and guidelines the delivery process runs inside – while the data it curates is the foundation that process runs on. To make the data foundation real, the…
Added 11 mins ago
C
Senior Support Engineer I
Cleo
Bismarck, ND
- $70,000 to $80,000 USD / year
…end-to-end resolution while driving improvements in ticket quality and…
Added 11 mins ago
Remote Support Engineer - MR/CT
Canon USA & Affiliates
Bismarck, ND
The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple…
Added 11 mins ago
Senior Manager, Knowledge & Context Architecture
Teradata
Bismarck, ND
Our mission is to design the knowledge an enterprise runs on, engineer the context its AI agents need, and prove that context can be trusted. This helps make Teradata's vision for an…
Added 14 mins ago
DD
Heavy Duty Engine Assembly Industrial Engineer Intern
Detroit Diesel Corporation
Detroit, MI
- $21 to $29 USD / hour
…experience while contributing to projects that improve safety, quality, productivity, and operational efficiency within a world-class engine assembly…
Added 14 mins ago
Field Service Engineer 1
GE Precision Healthcare LLC
Remote, United States
Must have and maintain a valid Driver's License
Added 16 mins ago
Senior Software Engineer
Indeed
Omaha, NE
As a Senior Software Engineer at Indeed, you will contribute to the development and evolution of software systems that support core products and services used by people around the world.…
Added 16 mins ago
Jr. Software Developer
Charles Schwab
Omaha, NE
The Associate Software Engineer/Developer will join the Order Management & Risk Technology team, which supports trading and risk-management capabilities across digital assets, equities,…
Added 16 mins ago
Pilot Plant Controls & Automation Engineer
Conagra Brands
Omaha, NE
Ensure work is completed safely, efficiently, and according to established quality standards.
Added 16 mins ago
GA
Director, Architecture and Data
GE Aerospace
Omaha, NE
- $152,000 to $202,000 USD / year
…governs – it sets the boundaries and guidelines the delivery process runs inside – while the data it curates is the foundation that process runs on. To make the data foundation real, the…
Added 16 mins ago
Process Automation Engineer - Lincoln, NE
ADM
Lincoln, NE
The Process Automation Engineer will provide plant support of process automation systems to ensure Operations are successful through guidance, troubleshooting, and standard work. They will…
Added 16 mins ago
Senior Workday Security Engineer
CVS Health
Lincoln, NE
…purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family…
Added 16 mins ago
Senior Analyst, Product Engineer
CVS Health
Lincoln, NE
…database/general report and plan set up resources. SR Analyst, Product Engineer will set up the plans using a prototype control in CCI and PMA application to support the Small Group plans…
Added 16 mins ago
C
Senior Support Engineer I
Cleo
Lincoln, NE
- $70,000 to $80,000 USD / year
…end-to-end resolution while driving improvements in ticket quality and…
Added 16 mins ago
Remote Support Engineer - MR/CT
Canon USA & Affiliates
Lincoln, NE
The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple…
Added 16 mins ago
Senior Manager, Knowledge & Context Architecture
Teradata
Lincoln, NE
Our mission is to design the knowledge an enterprise runs on, engineer the context its AI agents need, and prove that context can be trusted. This helps make Teradata's vision for an…
Added 25 mins ago
Sr Software Engineer - Builder Tools
Human Interest
Remote, United States
…enable more efficient, reliable deployments that will raise the quality of our software. Our bar for software correctness is high as we fulfill our mission to ensure that people in all…
Added 26 mins ago
Quality Control Engineer III (4038)
Navarro Inc.
Las Vegas, NV
Navarro Research and Engineering is recruiting a Quality Control Engineer III (4038) in Las Vegas, NV.
Added 47 mins ago
Senior Project Engineer
DPR GP
San Diego, CA
…requirements, adherence to schedules, and achievement of rigorous quality standards. Facilitates efficient project execution by proactively monitoring progress, analyzing performance…

Cleo

Senior Support Engineer I

Bismarck, ND, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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Work requirements

Jobs in the United States