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Senior Systems Engineer
Jobgether
Remote, United States
- $65 to $75 USD / hour
The Senior Systems Engineer will lead the design, administration, and continuous improvement of a complex enterprise systems and compute environment. This role focuses on maintaining…
Added 11 mins ago
Software Engineer
Highmark Health
Bismarck, ND
This job is an integral member of an agile software engineer team responsible for building complex scalable software applications across all digital channels to serve our customers. The…
Added 11 mins ago
GA
Director, Architecture and Data
GE Aerospace
Bismarck, ND
- $152,000 to $202,000 USD / year
…governs – it sets the boundaries and guidelines the delivery process runs inside – while the data it curates is the foundation that process runs on. To make the data foundation real, the…
Added 12 mins ago
Lead Identity System Engineer
Sanford Health
Bismarck, ND · Fargo, ND
Shift: 8 Hours - Day Shifts
Added 12 mins ago
Sr Field Subcontracts Specialist Job Details | Black & Veatch Family of Companies
Black & Veatch
Carrington, ND
Review and process payment applications, change orders, field directives, and contract correspondence.
Added 12 mins ago
C
Senior Support Engineer I
Cleo
Bismarck, ND
- $70,000 to $80,000 USD / year
Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving…
Added 12 mins ago
Senior Manager, Knowledge & Context Architecture
Teradata
Bismarck, ND
…Teradata's Worldwide Knowledge & Context Architecture team. You will lead architecture activities across the Americas, working with strategic customers, prospects and account teams to…
Added 14 mins ago
DD
Heavy Duty Engine Assembly Industrial Engineer Intern
Detroit Diesel Corporation
Detroit, MI
- $21 to $29 USD / hour
…personnel work flow/ergonomics, materials logistics, production process sequence, and equipment layouts, plant location,…
Added 16 mins ago
GA
Director, Architecture and Data
GE Aerospace
Omaha, NE
- $152,000 to $202,000 USD / year
…governs – it sets the boundaries and guidelines the delivery process runs inside – while the data it curates is the foundation that process runs on. To make the data foundation real, the…
Added 16 mins ago
Software Engineer
Highmark Health
Lincoln, NE
This job is an integral member of an agile software engineer team responsible for building complex scalable software applications across all digital channels to serve our customers. The…
Added 16 mins ago
C
Senior Support Engineer I
Cleo
Lincoln, NE
- $70,000 to $80,000 USD / year
Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving…
Added 16 mins ago
Senior Manager, Knowledge & Context Architecture
Teradata
Lincoln, NE
…Teradata's Worldwide Knowledge & Context Architecture team. You will lead architecture activities across the Americas, working with strategic customers, prospects and account teams to…
Added 21 mins ago
Senior FPGA/ASIC Engineer- Active Secret (Onsite)
RTX
United States
Qualifications You Must Have
Added 21 mins ago
Principal FPGA/ASIC Design Engineer- Active Secret (Onsite)
RTX
United States
Qualifications You Must Have
Added 21 mins ago
Engineer II FPGA Design- Active Secret (Onsite)
RTX
United States
Qualifications You Must Have
Added 25 mins ago
Sr Software Engineer - Builder Tools
Human Interest
Remote, United States
Build tools for engineers that make them more efficient and simplify the development process.
Added 26 mins ago
Quality Control Engineer III (4038)
Navarro Inc.
Las Vegas, NV
Navarro Research and Engineering is recruiting a Quality Control Engineer III (4038) in Las Vegas, NV.
Added 48 mins ago
Senior Project Engineer
DPR GP
San Diego, CA
…role and is a starting point. Every employee is expected to lead from where they are, take ownership of outcomes, and always act in the best interest of the team, customer, project and…
Added 51 mins ago
Design Engineer
Applied Materials, Inc
Albany, NY · Santa Clara, CA
Deep expertise and able to contribute to multiple technical areas of expertise. Must be able to lead chip design activities in at least one domain
Added 54 mins ago
RS
Principal Sales Engineer - Data Modernization
Rocket Software
Jefferson City, MO
- $114,500 to $154,575 USD / year
We're looking for a Principal Sales Engineer who is not only passionate about technology but thrives on engaging with customers to solve complex challenges. This role centers on migrating…
Added 58 mins ago
WW
Sr. Engineer - VMware VCF
World Wide Technology
Maryland Heights, MO
- $117,000 to $176,000 USD / year
+ This is a Hands-on role - Must have the ability to install complex DC Projects
Added 1 hour ago
Senior Security Engineer – ServiceNow and DLP
Bank of America
Addison, TX
Senior Technology Delivery Lead will lead the end-to-end technology delivery of our enterprise ServiceNow Security Incident Response (SIR) and Data Loss Prevention (DLP) capabilities.
Added 1 hour ago
RF Systems Engineer Lvl 4/5 - Secret Cleared
Insight Global
Greenville, TX
Our customer is seeking a Senior RF/ELINT Systems Engineer to support the development, integration, analysis, and testing of advanced Electronic Intelligence (ELINT) systems. This role will…
Added 1 hour ago
Mid to Lead level Threat and Vulnerability Management Engineer
Kelly Services
Dallas, TX
Candidates must have strong communication and have a go-getter attitude
Added 1 hour ago
Critical Facilities Manager
ABM Industries
Whitney, TX
Lead incident response, escalation, client communication, post-incident review, root cause analysis, and corrective action tracking.

Cleo

Senior Support Engineer I

Bismarck, ND, United States

$70,000 to $80,000 USD / year

Apply on usnlx.com About employer

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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Work requirements

Jobs in the United States