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Added just now
Manufacturing Engineer - Rochester, NY
Military Spouse Jobs & VetJobs
United States
The Manufacturing Engineer leads engineering activities from concept initiation through implementation and control. This role develops and applies advanced engineering judgment, technical…
Added just now
TT
Senior Software Engineer, Autonomous Systems
True Talent Solutions Partners
Palo Alto, CA
- $145,000 to $275,000 USD / year
- Must have existing U.S
Added 4 mins ago
Software Development Test Engineer
Cisco
Richardson, TX
As a Wi-Fi QA Engineer, you will own assigned test areas from requirements review through release. You will design and implement integration plans covering functionality, interoperability,…
Added 4 mins ago
C
Senior Support Engineer I
Cleo
Jefferson City, MO
- $70,000 to $80,000 USD / year
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage…
Added 4 mins ago
Senior Analyst, Product Engineer
CVS Health
Jefferson City, MO
…database/general report and plan set up resources. SR Analyst, Product Engineer will set up the plans using a prototype control in CCI and PMA application to support the Small Group plans…
Added 4 mins ago
Senior Manager, Knowledge & Context Architecture
Teradata
Jefferson City, MO
Our mission is to design the knowledge an enterprise runs on, engineer the context its AI agents need, and prove that context can be trusted. This helps make Teradata's vision for an…
Added 5 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Jefferson City, MO
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 11 mins ago
E&A Engineer
Nestle Operational Services Worldwide SA
Ponda, IN
To manage the Noodle or Chocolate Manufacturing lines of the factory with regard to Electrical & Automation Maintenance and ensuring No unplanned downtime. Supply (may include in-house…
Added 12 mins ago
Production Master Data Engineer
Anduril Industries
Costa Mesa, CA
The Production Master Data Engineer will design and build the tools that keep master data accurate across Anduril's production operations. Rather than fixing data issues one at a time, this…
Added 12 mins ago
Tech Professional, Quality Systems, AI
Johnson & Johnson Services Inc. Legal Entity
Raynham, MA
…and audit systems - while identifying and delivering AI and automation opportunities that improve quality data insight, reduce manual effort, and accelerate cycle times. Applying advanced…
Added 20 mins ago
J
Senior Systems Engineer
Jobgether
Remote, United States
- $65 to $75 USD / hour
The Senior Systems Engineer will lead the design, administration, and continuous improvement of a complex enterprise systems and compute environment. This role focuses on maintaining…
Added 21 mins ago
Silicon Front End CAD Engineer
Ericsson
Austin
Ericsson Silicon develops ASICs and FPGAs for telecommunications infrastructure. We are seeking a hands-on engineer to extend and optimize OneRun, our Python-based front-end flow platform…
Added 21 mins ago
Silicon Front End CAD Verification Engineer
Ericsson
Austin
Silicon Front-End CAD DV Engineer – Dual-Vendor Flows, Methodology & AI
Added 32 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Bismarck, ND
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 36 mins ago
Pilot Plant Controls & Automation Engineer
Conagra Brands
Omaha, NE
…provide technical leadership and hands-on support for the site’s automation, electrical, and instrumentation systems. You will develop and implement automation projects, troubleshoot…
Added 36 mins ago
Process Automation Engineer - Lincoln, NE
ADM
Lincoln, NE
The Process Automation Engineer will provide plant support of process automation systems to ensure Operations are successful through guidance, troubleshooting, and standard work. They will…
Added 36 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Lincoln, NE
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 46 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Carson City, NV
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 1 hour ago
Physical Automation Engineer
Applied Materials, Inc
Santa Clara, CA
Qualification: BE / B. Tech / M. Tech or equivalent degree in Mechatronics, Electronics, Manufacturing Technology, or Industrial Automation
Added 1 hour ago
WW
Sr. Engineer - VMware VCF
World Wide Technology
Maryland Heights, MO
- $117,000 to $176,000 USD / year
+ This is a Hands-on role - Must have the ability to install complex DC Projects
Added 1 hour ago
Site Reliability Engineer
Charles Schwab
Southlake, TX
…that support clients around the clock. As a Site Reliability Engineer, you will partner across application engineering, architecture, platform, cybersecurity, and support teams to improve…
Added 1 hour ago
Senior Security Engineer – ServiceNow and DLP
Bank of America
Addison, TX
Experience delivering security workflows, case management, automation, and integrations in a large enterprise environment.
Added 1 hour ago
Automation and Controls Engineer
Trane Technologies
Haslet, TX
As a member of the technical staff, the Automation and Controls Engineer is responsible for the design and implementation of control systems for automated TIAC (Turbine Inlet Air Cooling)…
Added 1 hour ago
Software Engineer: C#, SQL
Jack Henry & Associates
Allen, TX
As Software Engineer III and key player in our mission to combat financial crimes, you will be at the forefront, providing top-notch engineering support for our cutting-edge suite of…
Added 1 hour ago
Data Engineer I-SR
Entergy
The Woodlands, TX
We are seeking a skilled Data Engineer to oversee the design, construction and maintenance of data infrastructure and pipelines to further enable data-driven decision-making across the…

Closed listing

Cleo

Senior Support Engineer I

Lincoln, NE, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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Jobs in the United States