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Added 3 mins ago
C
Senior Java Full Stack Engineer – Spring Boot & AWS
Cognizant
Bismarck, ND
- $86,000 to $99,000 USD / year
As a Senior Java Full Stack Engineer – Spring Boot & AWS , you will make an impact by designing and delivering scalable, secure, cloud-based applications using Java, Spring Boot, React, and…
Added 3 mins ago
AT
Senior Network Engineer - DDoS
Akamai Technologies, Inc.
Bismarck, ND
- $112,500 to $202,500 USD / year
As a Senior Network Engineer, you will lead efforts in designing, implementing, and automating Akamai's global network infrastructure. You will address complex issues in routing, data…
Added 3 mins ago
C
Senior Support Engineer I
Cleo
Bismarck, ND
- $70,000 to $80,000 USD / year
…strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer…
Added 3 mins ago
Senior Manager, Knowledge & Context Architecture
Teradata
Bismarck, ND
Our mission is to design the knowledge an enterprise runs on, engineer the context its AI agents need, and prove that context can be trusted. This helps make Teradata's vision for an…
Added 3 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Bismarck, ND
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 8 mins ago
Strategic Mission Systems Engineer
General Dynamics Information Technology
Offutt AFB, NE
Must have a current/active Top Secret clearance with ability to obtain TS/SCI and a CI Poly
Added 8 mins ago
Strategic Mission Systems Engineer
General Dynamics Information Technology
Offutt AFB, NE
Must have a current/active Top Secret clearance with ability to obtain TS/SCI and a CI Poly
Added 8 mins ago
AT
Senior Network Engineer - DDoS
Akamai Technologies, Inc.
Lincoln, NE
- $112,500 to $202,500 USD / year
As a Senior Network Engineer, you will lead efforts in designing, implementing, and automating Akamai's global network infrastructure. You will address complex issues in routing, data…
Added 8 mins ago
C
Senior Support Engineer I
Cleo
Lincoln, NE
- $70,000 to $80,000 USD / year
…strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer…
Added 8 mins ago
Senior Manager, Knowledge & Context Architecture
Teradata
Lincoln, NE
Our mission is to design the knowledge an enterprise runs on, engineer the context its AI agents need, and prove that context can be trusted. This helps make Teradata's vision for an…
Added 8 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Lincoln, NE
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 17 mins ago
Agentic Full-Stack Engineer
Weekday AI
Remote, United States
Candidates must reside in or within commuting distance of San Jose, California, or Albuquerque, New Mexico
Added 18 mins ago
Applied AI Health System Engineer [Health Services-Provider] – Senior Manager
PwC
Las Vegas, NV
What You Must Have
Added 18 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Carson City, NV
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 22 mins ago
Senior Data Engineer
Principal Mineral Holdings
CAMDEN, SC
As a Senior Data Engineer, you’ll be a foundational builder of our Databricks lakehouse, turning fragmented information into production-grade pipelines and reliable data assets that support…
Added 42 mins ago
Physical Automation Engineer
Applied Materials, Inc
Santa Clara, CA
Qualification: BE / B. Tech / M. Tech or equivalent degree in Mechatronics, Electronics, Manufacturing Technology, or Industrial Automation
Added 50 mins ago
WW
Sr. Engineer - VMware VCF
World Wide Technology
Maryland Heights, MO
- $117,000 to $176,000 USD / year
+ This is a Hands-on role - Must have the ability to install complex DC Projects
Added 51 mins ago
Sr. Consulting Manager- Logistics Consulting
Cognizant
Liberty Hill, TX
What You Must Have to Be Considered
Added 51 mins ago
Computer Vision & MLOps Engineer
ARTIDIS
Remote, United States
Experience with infrastructure automation tools like: Helm charts for Kubernetes deployments.
Added 51 mins ago
Site Reliability Engineer
Charles Schwab
Southlake, TX
…that support clients around the clock. As a Site Reliability Engineer, you will partner across application engineering, architecture, platform, cybersecurity, and support teams to improve…
Added 53 mins ago
Data Engineer I-SR
Entergy
The Woodlands, TX
We are seeking a skilled Data Engineer to oversee the design, construction and maintenance of data infrastructure and pipelines to further enable data-driven decision-making across the…
Added 54 mins ago
Software Engineering Developer
Kyndryl
Frisco, TX
Candidates must have authorization to work without requiring employer-sponsored work authorization
Added 55 mins ago
Principal Engineer - Java Full Stack
Wells Fargo
IRVING, TX
Wells Fargo is seeking a Principal Engineer as part of the Commercial and Corporate & Investment Banking Technology (CCIBT) team to support Payment Solutions, Capital Markets Services,…
Added 55 mins ago
ND
Infrastructure Engineer
NTT Data Americas, Inc.
Irving, TX
- $60 to $66 USD / hour
Senior Engineer to lead the evolution of its infrastructure provisioning and automation ecosystem. This role is ideal for a strategic technical leader who excels in architecting scalable…
Added 55 mins ago
Tax Technology Lead, Senior Associate
JPMorgan Chase
Plano, TX
Help shape how tax operations use data and automation to deliver accurate, well-controlled reporting. In this role, you will build scalable workflows, dashboards, and controls that improve…

Closed listing

Cleo

Senior Support Engineer I

Austin, TX, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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Work requirements

Jobs in the United States