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Added 1 min ago
Software Engineer II
LexisNexis Risk Solutions Inc. Company
Alpharetta, GA
Collaborate with Product, Architecture, SRE, QA, and other Engineering teams to deliver high-quality software solutions.
Added 3 mins ago
Controls Design Engineer, Controls Design Engineering
Amazon Data Services, Inc.
Seattle, WA
Amazon Web Services (AWS) is seeking an exceptional Controls Design Engineer to join our Data Center Global Services (DCGS) Controls Design Engineering (CDE) team. This role will focus on…
Added 3 mins ago
Software Development Engineer, Amazon Dedicated Cloud, Early Career - 2027, Amazon Dedicated Cloud (ADC)
Amazon.com Services LLC
Jessup, MD · Seattle, WA · Arlington, VA · Denver, CO · Herndon, VA
…commitment to operational excellence, ensures we deliver the highest quality solutions for our…
Added 3 mins ago
Industrial Engineer
Plexus Corp.
Neenah, WI
…teams across the organization, strive to enhance productivity, quality, and safety, ultimately contributing to Plexus's commitment to delivering customer satisfaction and building a better…
Added 3 mins ago
Offshore Survey Engineer
ZUPT LLC
Remote, United States
The Offshore Survey Engineer is responsible for the mobilization, operation, data acquisition, data quality control, maintenance and technical support of survey, positioning and measurement…
Added 3 mins ago
Senior Data Scientist/AI Application Solutions Engineer
VSP
Remote, United States
…improve productivity while maintaining high standards for code quality, testing, security, and…
Added 6 mins ago
ML Data Operations Engineer
Apple
Washington DC, DC
Apple's ML Data Operations group is seeking a Data Operations Engineer to support internal data collection efforts powering our next generation of consumer machine learning features. In…
Added 7 mins ago
Sr. Manufacturing Engineer
Unigen
Newark, CA
Position Summary: The Senior Manufacturing Engineer leads the design, implementation, and continuous improvement of manufacturing processes and systems to optimize production efficiency,…
Added 7 mins ago
Test Engineer I
Ralliant
Hollister, CA
The Test Engineer role provides oversight of test equipment development and calibration, manages test planning and documentation, analyzes results, and collaborates with engineering to…
Added 8 mins ago
Staff Software Engineer, AI-Native Engineering - Flow
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 8 mins ago
Staff Software Engineer, AI-Native Engineering - Flow
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 8 mins ago
Senior Staff Software Engineer, AI-Native Engineering - Flow
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 8 mins ago
Senior Staff Software Engineer, AI-Native Engineering - Flow
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 8 mins ago
Senior Staff Software Engineer, AI-Native Engineering - Flow
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 9 mins ago
GRC Staff Engineer
Fivetran
Oakland, CA
…references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career…
Added 9 mins ago
GRC Staff Engineer
Fivetran
Denver, CO · Oakland, CA
…references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career…
Added 11 mins ago
MM
IT Support Engineer
Monarch Money
Remote, United States
- $118,000 to $139,000 USD / year
Monarch is seeking an IT Support Engineer to join our IT team during a period of rapid growth. Reporting directly to the IT Manager, you’ll be a primary point of contact for employee IT…
Added 11 mins ago
Construction Project Manager
Charles Schwab Inc.
Westlake, TX · Omaha, NE
Location & Work Arrangement: This hybrid role requires four days per week in the office/project site and one remote workday · Candidates must live in/near, or be willing to relocate on their own to the listed locations
Added 11 mins ago
Roadway Senior Project Manager
HNTB Corporation
Raleigh, NC
…and implement technical solutions while ensuring adherence to quality standards, contractual requirements, and organizational processes. This position leverages strong technical knowledge,…
Added 12 mins ago
A
Industrial Engineer
Astrolab
Hawthorne, CA
- $135,000 to $160,000 USD / year
We are seeking a meticulous and experienced Industrial Engineer to join our dynamic team. The role involves ensuring that our manufacturing facility is meeting the highest standards of…
Added 12 mins ago
Senior Software Engineer - Data Enablement
Block
Bay Area, CA
As a Senior Software Engineer on the team, you will design, build, and operate backend systems that make data easier to acquire, process, and use. Your work will include expanding Block’s…
Added 13 mins ago
Product Engineer
AFL Telecommunications
Duncan, SC
The Product Engineer is part of a high-performing team that designs and develops energy accessories and advanced manufacturing technologies. This engineer is responsible for accessory…
Added 15 mins ago
Senior Distribution Engineer 1 - Grid
Sargent & Lundy
Cary, NC
Participate in Process Hazard Analysis and Design Reviews.
Added 15 mins ago
Machine Learning Engineer
Ford Global
Dearborn, MI
Do you believe data tells the real story? We do! Redefining mobility requires quality data, metrics and analytics, as well as insightful interpreters and analysts. That's where Global Data…
Added 17 mins ago
CT
Civil Engineer, Water/Wastewater
Cushing Terrell
Bozeman, MT · Billings, MT · Austin, TX · Denver, CO · Missoula, MT · Seattle, WA
- $88,000 to $120,000 USD / year
The Civil Engineer, Water/Wastewater leads water and wastewater civil engineering projects within Cushing Terrell's civil service sector. This position is based in our Bozeman office and is…

Closed listing

Cleo

Senior Support Engineer I

Frankfort, KY, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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Work requirements

Jobs in the United States