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Systems Engineer
Humana Inc.
Louisville, KY · Charlotte, NC · Arlington, VA · Tampa, FL · Dallas, TX · Fort Lauderdale, FL · Chicago, IL · Atlanta, GA · NY · Nashville, TN · Boston, MA
The Systems Engineer - Patch Management is responsible for the execution, monitoring, troubleshooting, and continuous improvement of enterprise patching and vulnerability remediation…
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Software Engineer - Garmin Health
Garmin International, Inc.
Olathe, KS
We are seeking a full-time Software Engineer - Garmin Health at Garmin's U.S. headquarters in the Greater Kansas City area. As a member of the Garmin Health team, you will develop and…
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Software Engineer - Machine Learning
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Aviation Simulation Systems Engineer 2
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We are seeking a full time Aviation Simulation Systems Engineer 2 for our Aviation Systems team based at Garmin’s U.S. headquarters in the Greater Kansas City area. In this role, you’ll…
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Lead Unified Communications & Collaboration (UCC) Systems Engineer
Lincoln Financial
Greensboro, NC
As the Lead Unified Communications & Collaboration (UCC) Systems Engineer, you will be an individual-contributor technical lead responsible for the architecture, engineering, security,…
Added 2 mins ago
Facilities Engineer
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Houston, TX
The Facilities Engineer will lead the full engineering to construction lifecycle for the gathering and pipeline facilities of Fervo’s next-generation power plants. Working at the interface…
Added 3 mins ago
Controls Engineer – Energy Systems
ALTEN Technology USA
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We are looking for a Controls Engineer with experience developing control strategies and algorithms for electro-mechanical systems. The engineer will contribute to the development,…
Added 4 mins ago
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Lead Security Engineer - Threat Modeling
Truist Bank
Charlotte, NC · Atlanta, GA · Greensboro, NC · Orlando, FL · Raleigh, NC · Richmond, VA
- $160,000 to $195,000 USD / year
Mentors and coaches other senior and midlevel engineers through code and design reviews, knowledge sharing, and technical training, advancing security engineering skills across teams.
Added 5 mins ago
Packaging Engineer
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…understand the issue well enough to explain it clearly to the engineer who…
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Signal Systems Engineer
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The Signal Systems Engineer will support the design, implementation, and enhancement of train control and signaling systems for rail and transit infrastructure projects. This role involves…
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Process Engineer
Avago Technologies Wireless (U.S.A.) Manufacturing LLC
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Hands-on semiconductor wafer fabrication experience with broad knowledge of dry and wet etching, lithography, and thin film deposition.
Added 6 mins ago
RF Systems Engineer (Antenna and Ground Stations)
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We are seeking an entry-level RF Systems Engineer to support antenna and ground station systems through design, integration, testing, and field deployment. This 100% on-site role is based…
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Controls Systems Engineering Leader
Johnson Controls Inc.
United States
Johnson Controls delivers thermal management, mission-critical building systems, energy efficiency, and decarbonization solutions that help customers use energy more productively, reduce…
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Mechanical Project Engineer
Michelin North America
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The Mechanical Project Engineer is responsible for completing the mechanical engineering portion of projects in support of the plant capital execution, as well as plant technical support…
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Software Development Engineer, Amazon Optics
Amazon.com Services LLC
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…answer. You will stretch yourself and grow. You will share your knowledge with others and help others achieve. You will be empowered to automate away operational inefficiencies for both the…
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Engineering Plans Reviewer
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Federal Way, WA
…applicable City codes, ordinances and regulations, Surface Water Management codes, street standards, King County Surface Water Design Manual, and traffic control requirements. Provide…
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Sr. Oracle Cloud DBA
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- $120,000 to $150,000 USD / year
DescriptionJob SummaryThe Cloud Database Engineer provides operational database services across both cloud (AWS) and on-premises environments, ensuring seamless data flow by designing and…
Added 12 mins ago
PCB Manufacturing Engineer
Actalent
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Job Title: PCB Manufacturing EngineerJob DescriptionThe PCB Manufacturing Engineer supports printed circuit board assembly (PCBA) manufacturing operations and drives continuous improvement…
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Senior FPGA Digital Design & Development Engineer (Hybrid)
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…initiatives. We partner across silicon, engineering, product management, operations, supply chain, manufacturing, and executive leadership to transform technology strategy into successful…
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Biomedical Equipment Technician I
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…industry-leading training center on a mission to empower the engineer, and we are ISO 13485:2016…
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Principal Integration Logistics Specialist
The Boeing Company
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This position will report to the USAF Training Aircraft Chief Engineer and will provide enterprise-level integration and product support leadership across the T-7 program, with…
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Design Services Principal Engineer
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Senior Supply Chain Reporting & Analytics Analyst
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Staff SW QA Engineer
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Closed listing

Cleo

Senior Support Engineer I

Frankfort, KY, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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Jobs in the United States