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Added 1 min ago
VT
Associate Quality Engineer
Voyager Technologies, Inc.
Pueblo, CO · Penrose, CO
- $65,000 to $85,000 USD / year
Voyager Technologies is seeking an Associate Quality Engineer to support product and process quality within an energetics manufacturing environment, including explosives, propellants,…
Added 1 min ago
Sales Engineer, Federal
Altana
D.C. and Brooklyn, NY · Brooklyn, NY · Washington, DC
As we continue to scale our government business we are seeking a dynamic Sales Engineer to join our team. As a Sales Engineer at Altana Technologies, you'll be at the forefront of our sales…
Added 1 min ago
Principal Quantum Integration Engineer
GLOBALFOUNDRIES U.S. INC.
NY
The Principal Quantum Integration Engineer serves as the primary execution coordinator for one or more quantum technology platforms. The role owns cross-functional integration activities…
Added 2 mins ago
Software Dev Engineer II, Programming Foundations
Amazon Development Center U.S., Inc.
Boston, MA · Arlington, VA · Seattle, WA
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
Added 5 mins ago
W
Software Integration Engineer (SIE) Level 2
Wyetech
Annapolis Junction, MD
- $58.55 to $79.29 USD / hour
The Software Integration Engineer shall be responsible for the administration, maintenance, and operational support of the Platform-as-a-Service (PaaS) component of the CASA Compute…
Added 6 mins ago
Account Manager
Emerson
Remote, United States
Proven experience in senior-level account management within the aerospace and defense industry or experience as a design or test engineer using NI products.
Added 6 mins ago
Mechanical Engineer 3
Emerson
Austin, TX
Added 6 mins ago
A
Owners Representative
Actalent
Minonk, IL
- $55 to $85 USD / hour
…on-site representative. It is well suited for an experienced engineer who has 510 years of engineering experience and is eager to gain first-hand site experience and develop expertise on…
Added 6 mins ago
A
Software Engineer
Actalent
Huntsville, AL
- $36 to $60 USD / hour
Job Title: Software EngineerJob DescriptionThe Software Engineer designs, develops, troubleshoots, and analyzes software programs for computer-based systems in a complex, mission-focused…
Added 6 mins ago
UG
Senior Release Train Engineer
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
As a Software Engineer/Release Train Engineer within Optum Technology's Enterprise Digital Experience Tech team, you will drive the end-to-end delivery, integration, and operational…
Added 6 mins ago
Software Development Engineer
Actalent
Greensboro, NC
DescriptionAs a Maintainability Engineer, you will monitor and analyze vehicle maintenance data to identify trends and patterns and recommend corrective actions as necessary. You will work…
Added 6 mins ago
Project Engineer
Actalent
Morristown, TN
DescriptionAs a Project Engineer, you will be the driving force behind the design, execution, and commissioning of multi million dollar capital projects across our state of the art…
Added 6 mins ago
A
Equipment Engineer
Actalent
Huntsville, AL
- $30 to $45 USD / hour
Job Title: Equipment EngineerJob DescriptionThe Equipment Engineer supports manufacturing equipment reliability through part obsolescence management, technical research, upgrade planning,…
Added 6 mins ago
A
ICT Test Engineer
Actalent
Wheeling, IL
- $30 to $40 USD / hour
ICT Test EngineerJob DescriptionThe ICT Test Engineer develops, tunes, and maintains incircuit test solutions for printed circuit board assemblies in a manufacturing environment. This role…
Added 6 mins ago
A
ICT Test Engineer
Actalent
Buffalo Grove, IL
- $30 to $40 USD / hour
Job Title: ICT Test EngineerJob DescriptionThe ICT Test Engineer develops, tunes, and maintains incircuit test solutions for printed circuit board assemblies in a manufacturing environment.…
Added 6 mins ago
A
Electrical Engineer
Actalent
Downers Grove, IL
- $60 to $70 USD / hour
…technical development and career growth into a lead electrical engineer…
Added 6 mins ago
A
Fixed Equipment Engineer
Actalent
Houston, TX
- $70 to $90 USD / hour
Job Title: Fixed Equipment Engineer Capital ProjectsJob DescriptionThe Fixed Equipment Engineer Capital Projects provides technical leadership and specialized engineering expertise for the…
Added 6 mins ago
Design Engineer
Actalent
Beloit, WI
Job Title: Design EngineerJob DescriptionThe Design Engineer will design and engineer tank trailers, pressure vessels, piping systems, structural components, chassis systems, and related…
Added 6 mins ago
A
Commissioning Project Manager
Actalent
Minneapolis, MN
- $85 to $110 USD / hour
Certifications such as Commissioning Authority (CxA), Certified Energy Manager (CEM), Professional Engineer (PE), or Project Management Professional (PMP) are highly preferred.
Added 6 mins ago
Field Service Engineer - Robotics Division
Stäubli
Duncan
The Field Service Engineer – Robotics Division is responsible for troubleshooting, maintaining, and repairing industrial robotic systems at customer sites. This role serves as a technical…
Added 6 mins ago
UG
Lead Software Engineer
UnitedHealth Group
Eden Prairie, MN
- $112,700 to $193,200 USD / year
Drive continuous improvement in software quality, delivery velocity, platform reliability, security, and customer satisfaction
Added 9 mins ago
Sr. Software Engineer
Nova Biomedical
Norwood, MA
As a Senior Software Engineer you will plan, document, and implement the visual elements of new systems, components, and features into new, current, and legacy software platforms supporting…
Added 10 mins ago
Network Engineer (Onsite-Vincennes, Indiana)
Good Samaritan
Vincennes, IN
Voice System Administration: Collaborate with the team to administer, maintain, and troubleshoot the organization's telephony systems, ensuring reliability and availability.
Added 10 mins ago
VoIP Network Engineer (Onsite-Vincennes, Indiana)
Good Samaritan
Vincennes, IN
JobSummary: We are seeking a VoIP Network Engineer to join our Infrastructure Network team and lead the design, operation, and modernization of our enterprise voice infrastructure. This…
Added 11 mins ago
Senior Systems Engineer
STERIS Corporation
Mentor, OH
The Senior Systems Engineer within the Mentor GI sustaining engineering team will provide systems-level technical leadership for changes to existing products. This role will coordinate…

Closed listing

Cleo

Senior Support Engineer I

Rockford, IL, United States
Springfield, IL, United States
Chicago, IL, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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