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Added 2 mins ago
A
Software Engineer
Actalent
Huntsville, AL
- $36 to $60 USD / hour
Job Title: Software EngineerJob DescriptionThe Software Engineer designs, develops, troubleshoots, and analyzes software programs for computer-based systems in a complex, mission-focused…
Added 2 mins ago
UG
Senior Release Train Engineer
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
Experience serving as a Release Train Engineer (RTE), Technical Program Manager, Engineering Lead, or Solution Delivery Lead
Added 2 mins ago
Controls Engineering Lead
Westinghouse Electric Company, LLC
Warrendale, OR
As a Lead Instrumentation and Controls Engineer, you will be a member of a multidisciplinary team modifying existing equipment and installing new process equipment. You will be responsible…
Added 2 mins ago
Project Engineer
Actalent
Morristown, TN
DescriptionAs a Project Engineer, you will be the driving force behind the design, execution, and commissioning of multi million dollar capital projects across our state of the art…
Added 2 mins ago
A
Quality Engineer
Actalent
Knoxville, TN
- $50 to $70 USD / hour
Job Title: Quality EngineerJob DescriptionThe Quality Engineer plays a key role in supporting global quality teams by strengthening quality systems, driving continuous improvement, and…
Added 2 mins ago
A
Software Engineering IV
Actalent
Huntsville, AL
- $40 to $80 USD / hour
Job Title: Software Engineer IV - Must have Active Secret ClearanceJob DescriptionThe Software Engineer IV designs, develops, tests, troubleshoots, and debugs software for enhancements and…
Added 2 mins ago
A
Quality Engineer
Actalent
Elkmont, AL
- $38.46 to $45.67 USD / hour
Job Title: Quality EngineerJob DescriptionThe Quality Engineer supports new product introductions for automotive programs by developing and maintaining all required quality documentation,…
Added 2 mins ago
A
Electrical Engineer
Actalent
Downers Grove, IL
- $60 to $70 USD / hour
…opportunities for technical development and career growth into a lead electrical engineer…
Added 7 mins ago
Manager, Construction Services (*Restricted)
Virginia Community Colleges
VA
…supervisory oversight of the College’s non-capital construction program. The position supervises a team of Project Managers responsible for project delivery across multiple campuses and may…
Added 11 mins ago
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Senior Manager, Clinical Operations - Clinical Growth & Success
Talkiatry
New York, NY
- $120,000 to $165,000 USD / year
As Senior Manager, Clinical Operations - Clinical Growth & Success, you'll lead the day-to-day operations and ongoing redesign of that journey. You'll improve how we predict readiness and…
Added 13 mins ago
1
Security Engineer, GRC
1Password
Remote, United States
- $123,000 to $172,000 USD / year
…product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch…
Added 14 mins ago
VP TerraPod Modular Data Center Solutions
Workhorse
Wixom, MI
Build, lead, and scale a high-performing multidisciplinary organization spanning systems engineering, mechanical, electrical, thermal, manufacturing, and program management functions.
Added 14 mins ago
Sr. Process/Mechanical Engineer
PS&S, LLC
Raleigh, NC
As a Senior Process or Mechanical Engineer in our Raleigh, NC regional office, you will lead process and mechanical design efforts and support major capital projects for clients in the…
Added 16 mins ago
Lead Applied AI Engineer
STR
Woburn, MA · Arlington, VA
As a Lead Applied AI Engineer, you will lead the technical development and delivery of RF AI/ML-based tools, algorithms, and software integrated with physical hardware, sensors, and…
Added 16 mins ago
Lead Applied AI Engineer
STR
Arlington, VA · Woburn, MA
As a Lead Applied AI Engineer, you will lead the technical development and delivery of RF AI/ML-based tools, algorithms, and software integrated with physical hardware, sensors, and…
Added 17 mins ago
RI
Quality Control Manager - Heavy Civil
Ragle Inc
North Richland Hills, TX
- $105,000 to $120,000 USD / year
Based in our North Richland Hills office, this position will lead a team of field Quality Control Engineers and Technicians supporting asphalt and concrete operations, including our…
Added 17 mins ago
MI
Sr. Project Engineer
MasTec Inc
DALLAS, TX
- $175,000 to $200,000 USD / year
The Sr. Project Engineer role will oversee and execute the project controls and management of a multiple discipline, EPC project. Your main functions will include (but not limited to)…
Added 17 mins ago
MI
Construction Manager
MasTec Inc
DALLAS, TX
- $185,000 to $225,000 USD / year
…role on a large construction project is to oversee safety, quality, equipment, material, and manpower and overall site coordination between senior craft leadership. The CM is additionally…
Added 19 mins ago
Meyer - Quality Engineer
Actalent
Decatur, IL
The Quality Engineer leads corrective action activities for customer and internal quality events, champions end-to-end built-in quality, and drives continuous improvement across…
Added 19 mins ago
Connected Worker Engineer - Decatur, IL
ADM
Decatur, IL
The Connected Worker Engineer serves as the Connected Worker technical partner to ADM manufacturing sites, bridging frontline operations and digital technology to improve safety,…
Added 19 mins ago
AI Deployment Strategist
Zoom
Springfield, IL
3+ years in a technical, customer-facing role such as Field Deployment Engineer, Solutions Architect, or Technical Lead, focused on AI/ML or highly technical SaaS products.
Added 19 mins ago
Sr. Software Engineer, MarTech (Remote)
CrowdStrike
Springfield, IL
CrowdStrike is looking for a Sr. Software Engineer - MarTech to join our fast-growing Marketing IT team. You will apply AI to transform how Marketing and Sales work, building LLM-based…
Added 20 mins ago
Principal Engineer
Cadrex Manufacturing Solutions
Remote, United States
The Principal Engineer translates customer requirements and industry standards into manufacturable products, guiding designs from concept through validation and full-scale production. This…
Added 25 mins ago
Engineer - Project Engineer-Design Lead
Eli Lilly and Company
United States
…vary (for example, an R1 hire would have a title like “Project Engineer – Design Lead – GFD” whereas an R4 would have a title like “Sr Principal Project Engineer – Design Lead – GFD”). This…
Added 27 mins ago
Senior Environmental Due Diligence Professional
Arcadis
Highlands Ranch, CO
We are more than 34,000 people, in over 30 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can…

Closed listing

Cleo

Senior Support Engineer I

Rockford, IL, United States
Springfield, IL, United States
Chicago, IL, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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