Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Mechanical Engineer, Gateway Systems - TeraWave
Blue Origin LLC
Seattle, WA
…high-capacity satellite communications. We are seeking a Mechanical Engineer to join the team and take ownership of the mechanical design for our gateway…
Added 1 min ago
PC
Regional Wastewater Reclamation Department Director
Pima County
Tucson, AZ
- $146,286 to $219,398 USD / year
Bachelor's degree from an accredited college or university in Civil Engineering, Environmental Engineering, Chemical Engineering, Environmental Science, Public Administration, Business…
Added 2 mins ago
Associate Software Engineer (Hybrid)
Vizient, Inc.
Irving, TX
Vizient is seeking an entry-level Software Engineer to contribute to the design, development, testing, and delivery of scalable, secure, and user-centered software solutions.
Added 2 mins ago
MS
Associate, Software Engineer
MS Services Group, Inc.
United States
- $171,000 USD / year
-Requires three (3) years of experience in the position offered or three (3) years as a Developer, Software Engineer, or a closely related occupation
Added 2 mins ago
CC
Design Quality Engineer
CONMED Corporation
Denver, CO
- $74,200 to $92,000 USD / year
The Design Quality Engineer is responsible for supporting all quality engineering activities to support the new product life cycle, from concept to commercialization, and sustaining…
Added 3 mins ago
Audio Tuning Engineer
Ford
Dearborn, MI · Dearborn
This role will support the development of tuning methodologies and execute the tuning process for future generations of vehicles.
Added 4 mins ago
Lead Engineer - Mechanical
McKinstry Company
Seattle, WA
We are currently seeking aLeadElectricalEngineer to join our Engineering and Design team in Seattle, WA. As the Lead Electrical Engineer, you will lead system design, coordination between…
Added 6 mins ago
Senior Software Development Engineer (Full Stack .NET/Go, React)
CVS Health
Work at Home, TX · Work At Home, AZ · Work At Home, CT · Work At Home, FL · Work At Home, IL · Work At Home, NC · Work At Home, TN
As a Senior Software Engineer at Signify Health, you'll play a crucial role in our collaborative team, focusing on the design, delivery, and operation of distributed systems. We're looking…
Added 6 mins ago
Audio Tuning Engineer
Ford Global
Dearborn, MI
This role will support the development of tuning methodologies and execute the tuning process for future generations of vehicles.
Added 7 mins ago
Quality Engineer Level 2 or Level 3
Northrop Grumman
Corinne, UT
Northrop Grumman’s Space Sector is seeking a Quality Engineer – Level 2 or Level 3 to join our team in Promontory, UT . This position is 100% onsite and cannot accommodate telecommute work.
Added 7 mins ago
Principal Propulsion Engineer - 3
Northrop Grumman
Corinne, UT
We are seeking a highly motivated and detail-oriented Principal Propellant Materials and Process Engineer to join our team. In this role, you will be responsible for supporting all aspects…
Added 7 mins ago
Senior Site Reliability Enginee
IVANTI, INC.
SOUTH JORDAN, UT
Added 7 mins ago
Production/Commissioning and Start-Up Engineer
Chart Industries
Orem, UT
We are seeking a dynamic and experienced Production/Commissioning and Start-Up Engineer to join our team at our Orem, UT location, developing the Cryogenic Carbon Capture process. This role…
Added 7 mins ago
Sentinel - Systems Engineer
Northrop Grumman
Roy, UT
Understanding of System Engineering (SE) process, including SE experience across multiple levels of integration
Added 7 mins ago
Senior Software Engineer - Unified Orchestration
Qualtrics
Provo, UT
Cross-Functional Synergy: We collaborate closely with product, science, and platform engineering teams to convert research into robust, scalable software.
Added 7 mins ago
Quality Engineer II, Sustaining & Validation
ICU MEDICAL INC
SALT LAKE CITY, UT
Added 7 mins ago
Quality Engineer II, Sustaining
ICU MEDICAL INC
SALT LAKE CITY, UT
Added 7 mins ago
Capital Projects Engineer
HEXCEL CORPORATION
SALT LAKE CITY, UT
Added 7 mins ago
Lead, Manufacturing Engineering
L3Harris Technologies
Wilmington, MA
Lead elements of the manufacturing process including optimization of manufacturing processes, procedures and production layouts.Lead design changes by coordinating with design engineering…
Added 7 mins ago
Field Engineer
FRONTLINE
SALT LAKE CITY, UT
Added 7 mins ago
Database Integration Engineer
SAIC
Kirtland AFB, NM
SAIC is seeking a highly specialized Database Integration Engineer to support critical ground mission operations at Kirtland AFB in Albuquerque, New Mexico. This is a hybrid skills role…
Added 8 mins ago
Vice President, Senior Data Engineer
Sumitomo Mitsui Banking Corporation
Charlotte, NC
Bachelor’s degree in computer science, computer engineering, information systems or a related field plus 7 years of progressively responsible experience.
Added 9 mins ago
SYSTEMS ENGINEER I/II – COMBAT SYSTEMS INTEGRATION
MIKEL INC
Middletown, RI
MIKEL invests in people and technology – empowering the creative process, building responsive relationships, and propelling innovative solutions from conception to completion for the U.S.…
Added 9 mins ago
Mechanical Engineer, Prin
Quanta Power Solutions, LLC
Birmingham, AL
Quanta Power Solutions is seeking a highly experienced Principal Mechanical Engineer to serve as a senior technical authority and engineering leader for mechanical systems supporting power…
Added 10 mins ago
Principal Field Service Engineer
PulseForge, Inc.
Austin, TX
…advanced packaging companies, electronics manufacturers, and process equipment integrators worldwide. As our customer base and installed equipment footprint continue to expand, we are…

Closed listing

Cleo

Senior Support Engineer I

Salt Lake City, UT, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Create a Job Alert

Interested in building your career at Cleo (US) ? Get future opportunities sent straight to your email.

About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

Report this job