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Added 1 min ago
Senior Cisco Identity Services Engine (ISE) Engineer
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United States
Role: Senior Cisco Identity Services Engine (ISE) Engineer
Added 3 mins ago
I(
Database Application Engineer
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- $110,000 to $130,000 USD / year
The Database Application Engineer will serve as the application team’s primary point of contact with the infrastructure DBA team. The Database Application Engineer will define application…
Added 12 mins ago
SafePoint Operations Engineer
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Added 13 mins ago
Full-Stack AI Engineer (Agentic Solutions) | USC/GC | W2 Only.
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Implement agents on Copilot Studio, Azure AI Foundry Agents or Microsoft Agent Framework, including prompts, tools, connectors, workflows and integrations.
Added 16 mins ago
Associate Software Engineer (Hybrid)
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Added 21 mins ago
Senior Software Engineer - Operational Improvement
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Added 21 mins ago
Database Integration Engineer
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Added 29 mins ago
GTM Engineer
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Legalist is looking for a GTM Engineer to join our team and build the systems, workflows, and automation that power our go-to-market motion. This is a hands-on, execution-focused role for…
Added 30 mins ago
Software Engineer II -AI-Native - Branch Technology
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Added 30 mins ago
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Software Engineer
Auria (Boecore LLC)
Colorado Springs, CO
- $93,000 to $134,760 USD / year
Auria is looking to hire a skilled, results-oriented Software Engineer with multiple years of professional experience in one of our needed specialty areas? Are you looking for a challenging…
Added 38 mins ago
Full Stack Software Engineer – Generative AI
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Experience with .NET/C#, REST APIs, and service integrations.
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Agent Strategist
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Added 43 mins ago
DevOps Engineer - Delivery Management Engineer II
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Baltimore, MD · Rosslyn, VA · Washington, DC
As a Delivery Management Engineer II on the Deloitte AI & Engineering team, you will be responsible for…
Added 50 mins ago
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Senior Software Factory Engineer
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- $55 to $75 USD / hour
We are seeking an experienced Sr Software Factory Engineer to modernize a mission-critical submarine combat system. Your role will involve transforming a large monolithic C++ codebase into…
Added 50 mins ago
AI Data Scientist
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Experience working with learning ecosystems or standards such as SCORM, xAPI, or LMS integrations
Added 55 mins ago
Data Engineer
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The Data Engineer will join the Business Intelligence team within the Revenue Strategy & Planning organization.
Added 1 hour ago
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Quality Assurance Analyst / Engineer II
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- $104,250 USD / year
…Newport News, VA! This position will support shipboard C4I integrations onboard CVN74 and CVN75 aircraft…
Added 1 hour ago
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Principal Embedded Firmware Engineer
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Principal Embedded Firmware Engineer - CI Solutions
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Information Security Engineer - Woodbridge, NJ
Provident Bank
Woodbridge, NJ
- $77,000 to $110,000 USD / year
The Information Security Engineer is a hands-on member of Provident Bank’s Information Security team responsible for engineering, validating, and governing preventive security controls…
Added 1 hour ago
Strategic Mission Systems Engineer
GD Information Technology, Inc.
United States
…systems, platforms, and operational capabilities. As an A&E Engineer, you will contribute to the design, definition, integration, and sustainment of system architectures that support…
Added 1 hour ago
Strategic Mission Systems Engineer
GD Information Technology, Inc.
United States
…systems, platforms, and operational capabilities. As an A&E Engineer, you will contribute to the design, definition, integration, and sustainment of system architectures that support…
Added 1 hour ago
Endpoint Security Engineer
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As an Endpoint Security Engineer, the work you’ll do at GDIT will be impactful to the mission of NATO SOFCOM. You will play a crucial role in maintaining endpoint security tools, policy…
Added 1 hour ago
AI Integration Engineer
Vertiv
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Vertiv seeks an AI Integration Engineer to lead enterprise integration and AI automation initiatives. This hands-on technical leader will design and support scalable integrations using…
Added 1 hour ago
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Enterprise Sales Engineer
Everbridge
Remote, United States
- $139,000 to $180,000 USD / year
Everbridge is seeking an experienced Enterprise Sales Engineer to support strategic utility customers and prospects. As the primary technical presales partner to Strategic Account…
Added 1 hour ago
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Senior Solutions Engineer
WeTravel
Remote, United States
- $100,000 to $175,000 USD / year
As a Senior Solution Engineer, your role spans both pre- and post-sale: from technical evaluation and solution design with high-value prospects, to driving adoption and long-term…

Closed listing

Cleo

Senior Support Engineer I

Salt Lake City, UT, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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