Jobs in the United States

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Added 7 mins ago
AID&E - Databricks Data Engineer - Manager - Tech Cons - Open Location
EY
Saint Louis, MO
To qualify for the role, you must have:
Added 7 mins ago
AID&E - Databricks Data Engineer - Manager - Tech Cons - Open Location
EY
Jefferson City, MO
To qualify for the role, you must have:
Added 7 mins ago
AID&E - Databricks Data Engineer - Manager - Tech Cons - Open Location
EY
Kansas City, MO
To qualify for the role, you must have:
Added 7 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Jefferson City, MO
…Docker, Kubernetes, and familiar with Git development. The Engineer is expected to provide strategy and implement enterprise-scale automation for scalability, performance, security, and…
Added 10 mins ago
J
Senior Pre-Sales Systems Engineer, Federal Civilian
Jobgether
Remote, United States
- $141,400 to $234,500 USD / year
…steps. Our partner is looking for a Senior Pre-Sales Systems Engineer, Federal Civilian based in the United…
Added 10 mins ago
J
Lead Analytics Engineer
Jobgether
Remote, United States
- $134,865 to $231,198 USD / year
The Lead Analytics Engineer will architect and strengthen the shared data and analytics foundations that support decision-making across multiple business areas and international markets.…
Added 10 mins ago
Developer Relations Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Developer Relations Engineer based in United States.
Added 13 mins ago
Data Center Technician III, Deployment Support
Google
Kansas City, MO
+ Must have the ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required
Added 13 mins ago
Network Operations Engineer
Deloitte
Kansas City, MO
As a Network Operations Engineer, you will provide hands-on operational, engineering, and troubleshooting support across a complex global network environment. You will work alongside…
Added 13 mins ago
Network Operations Engineer
Deloitte
Saint Louis, MO
As a Network Operations Engineer, you will provide hands-on operational, engineering, and troubleshooting support across a complex global network environment. You will work alongside…
Added 15 mins ago
Security Engineer (St. Louis)
World Wide Technology
Saint Louis, MO
…automation used across WWT IT. The environment values ownership, collaboration, continuous learning, and practical…
Added 16 mins ago
Regional Division Director - Transportation
McFarland-Johnson, Inc
Portland, ME
Professional Engineer (PE) license required; multi-state licensure is a plus
Added 22 mins ago
M
Senior Solution Engineer - Cloud & AI Data Platform
Microsoft
United States
- $106,400 to $203,600 USD / year
Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship
Added 22 mins ago
M
Senior Hardware Engineer - FPGA & Platform Security
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $119,800 to $261,000 USD / year
This role is based in Redmond, WA or Mountain View, CA and requires three days per week in the office
Added 22 mins ago
M
ML Research Engineer
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $102,100 to $219,200 USD / year
…opportunity that combines technical capabilities, cross-team collaboration, with business insight and…
Added 22 mins ago
M
Digital Security Engineer
Microsoft
TX · ND · GA · Dallas, TX · Fargo, ND · Atlanta, GA · Dallas · Fargo · Atlanta
- $106,400 to $222,600 USD / year
…diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we…
Added 27 mins ago
Cloud Solutions Architect (6122-1)
Tri-Force Consulting Services, Inc.
New York, NY
The MTA is seeking a Senior Cloud Solutions Architect / Cloud Engineer/Application Architect with deep expertise in AI agentic architecture,
Added 44 mins ago
Software Engineer - AI Tooling
Jobgether
Remote, United States
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Software Engineer - AI Tooling based in United States.
Added 53 mins ago
P
Trust & Safety Lead, Education
Playlab
Remote, United States
- $150,000 to $180,000 USD / year
Added 57 mins ago
R
Senior Product Engineer
Rally
Remote, United States
- $180,000 to $200,000 USD / year
What: As a Senior Product Engineer, you’ll help us end manual recruitment, so every product team can spend its time learning from users instead of chasing them.
Added 57 mins ago
R
Senior Platform Engineer
Rally
Remote, United States
- $190,000 to $210,000 USD / year
What: As a Senior Platform Engineer, you'll own the backend systems that make Rally's control plane trustworthy - governance, permissions, consent, and audit - so that every agent, MCP…
Added 1 hour ago
Senior Low Observables Design & Integration Engineer - Pole Model
The Boeing Company
Berkeley, MO
…seeking a Senior Low Observables (LO) Design & Integration Engineer to lead design and analysis activities supporting the fabrication and test of an RCS pole…
Added 1 hour ago
Senior Storage Engineer
Runware
San Francisco, CA
As Senior Storage Engineer, you will own the storage architecture of Runware's AI supercomputer: how model weights, caches and customer data move from object storage on two continents to…
Added 1 hour ago
Principal Engineer, Model Performance
Runware
San Francisco, CA
As Principal Engineer, Model Performance, you will own how fast and how cheaply every model on Runware runs: diffusion and video generation, speech, 3D and LLMs, across 400,000+ models and…
Added 1 hour ago
Principal Engineer, Model Performance
Runware
San Jose, CA
As Principal Engineer, Model Performance, you will own how fast and how cheaply every model on Runware runs: diffusion and video generation, speech, 3D and LLMs, across 400,000+ models and…

Closed listing

Cleo

Senior Support Engineer I

Salt Lake City, UT, United States

$70,000 to $80,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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About employer

More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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Work requirements

Jobs in the United States