Jobs in the United States

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Added 1 min ago
SR
Quality Assurance Analyst / Engineer II
Scientific Research Corporation
Newport News, VA
- $104,250 USD / year
…team is challenged daily to provide cutting edge technology solutions to our…
Added 2 mins ago
Junior Systems Engineer
DESE Research, Inc.
Huntsville, AL
…nation's defense. We're seeking a motivated Junior Systems Engineer to support system architecture development, requirements analysis, and Model-Based Systems Engineering (MBSE) activities…
Added 2 mins ago
Senior Quality Engineer(Friday-Sunday)
Beehive Industries, LLC
Loveland, OH
The Senior Quality Engineer (Sr. QE) will serve as a technical quality leader for aerospace manufacturing operations. This role supports our machining COE in Blue Ash, OH with a focus on…
Added 2 mins ago
HV
Principal Embedded Firmware Engineer
Hire Ventures, Inc.
Remote, United States
- $150,000 to $200,000 USD / year
Principal Embedded Firmware Engineer - CI Solutions
Added 3 mins ago
Strategic Mission Systems Engineer
GD Information Technology, Inc.
United States
…systems, platforms, and operational capabilities. As an A&E Engineer, you will contribute to the design, definition, integration, and sustainment of system architectures that support…
Added 3 mins ago
Strategic Mission Systems Engineer
GD Information Technology, Inc.
United States
…systems, platforms, and operational capabilities. As an A&E Engineer, you will contribute to the design, definition, integration, and sustainment of system architectures that support…
Added 3 mins ago
Network Engineer - Cisco Unified Communications
GD Information Technology, Inc.
United States
Transform technology into opportunity as a Network Engineer at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.
Added 3 mins ago
Senior Network Engineer
GD Information Technology, Inc.
United States
Transform technology into opportunity as a Senior Network Engineer at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career.
Added 3 mins ago
Vulnerability Management Engineer
GD Information Technology, Inc.
United States
Advance your career while impacting our national security in cyber as a Vulnerability Management Engineer at GDIT. Here, technologists have many paths to grow a meaningful career supporting…
Added 3 mins ago
Endpoint Security Engineer
GD Information Technology, Inc.
United States
As an Endpoint Security Engineer, the work you’ll do at GDIT will be impactful to the mission of NATO SOFCOM. You will play a crucial role in maintaining endpoint security tools, policy…
Added 3 mins ago
Splunk Security Engineer
GD Information Technology, Inc.
United States
Advance your career while impacting our national security in cyber as a Splunk Security Engineer at GDIT. Here, technologists have many paths to grow a meaningful career supporting cyber…
Added 4 mins ago
Engineer II Mechanical Engineering X
Vertiv
Ironton, OH
The SFA (Special Feature Authorization) Mechanical Engineer will contribute to the design and release of customizations to computer room air conditioning (CRAC) units; will work in a…
Added 4 mins ago
Sr. Engineer Mechanical Engineering XI
Vertiv
Westerville, OH
The SFA (Special Feature Authorization) Mechanical Engineer will contribute to the design and release of customizations to computer room air conditioning (CRAC) units; will work in a…
Added 4 mins ago
V
Electrical Technical Sales Specialist
Vertiv
Denver, CO
- $82,100 to $109,500 USD / year
Graduate engineer (BSEE/BSME) and no experience. OR Graduate of electrical technical school or equivalent, and five years of similar work. OR High school diploma or equivalent and eight…
Added 4 mins ago
AI Integration Engineer
Vertiv
Westerville, OH
Vertiv seeks an AI Integration Engineer to lead enterprise integration and AI automation initiatives. This hands-on technical leader will design and support scalable integrations using…
Added 5 mins ago
AA
Manufacturing Engineer
ASSA ABLOY
Berlin, CT
- $85,000 to $105,000 USD / year
Manufacturing Engineer with 3-5 year’s experience preferred. Will consider recent graduates with solid intern experience.
Added 5 mins ago
BV
Manual QA Engineer
Bright Vision Technologies
Frisco / North Dallas, TX
- $115,000 to $165,000 USD / year
Bright Vision Technologies is seeking a Manual QA Engineer to improve software quality through structured testing, automation, defect analysis, and release validation. The work partners…
Added 5 mins ago
BV
Mobile QA Engineer
Bright Vision Technologies
Fremont / East Bay, CA
- $115,000 to $165,000 USD / year
Bright Vision Technologies is seeking a Mobile QA Engineer to improve software quality through structured testing, automation, defect analysis, and release validation. The work partners…
Added 6 mins ago
A
Semiconductor Mfg Engineer II
Aerospace
Plymouth, MN
- $91,000 to $114,000 USD / year
As a Semiconductor Manufacturing Engineer II here at Honeywell Aerospace, you will play a critical role in supporting and optimizing semiconductor manufacturing processes to ensure…
Added 6 mins ago
A
Semiconductor Mfg Engineer II
Aerospace
Plymouth, MN
- $91,000 to $114,000 USD / year
As a Semiconductor Manufacturing Engineer II here at Honeywell Aerospace, you will play a critical role in supporting and optimizing semiconductor manufacturing processes to ensure…
Added 6 mins ago
Mechanical Engineer - Temporary Power Generation & Energy Systems
EquipmentShare
Columbia, MO
Mechanical Engineer to support the design, development, and implementation of temporary power generation facilities. This role is responsible for engineering solutions that are safe,…
Added 6 mins ago
Field Application Engineer
EquipmentShare
Columbia, MO
Build the Future with Us - EquipmentShare is Hiring a Field Application Engineer
Added 6 mins ago
Analytics Engineer
EquipmentShare
Columbia, MO
Build the Future with Us - EquipmentShare is Hiring an Analytics Engineer
Added 7 mins ago
Field Service Technician
Rotex Global, LLC
Cincinnati, OH
Recommend parts and service solutions to improve machine uptime, maintenance and operation.
Added 8 mins ago
Systems Engineer III
Novalink Solutions LLC
Madison, WI

Cleo

Senior Support Engineer I

Oklahoma City, OK, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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