Jobs in the United States

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Added 1 min ago
IG
Senior Cloud Services DevOps Engineer
Insight Global
Grand Rapids, MI
- $131,000 USD / year
A large food distribution company in the Grand Rapids area is looking for a Senior Cloud Platform Engineer to help build, automate, and scale its cloud infrastructure. This person will use…
Added 2 mins ago
Strategic Mission Systems Engineer
GD Information Technology, Inc.
United States
…systems, platforms, and operational capabilities. As an A&E Engineer, you will contribute to the design, definition, integration, and sustainment of system architectures that support…
Added 2 mins ago
Strategic Mission Systems Engineer
GD Information Technology, Inc.
United States
…systems, platforms, and operational capabilities. As an A&E Engineer, you will contribute to the design, definition, integration, and sustainment of system architectures that support…
Added 5 mins ago
Mechanical Engineer - Temporary Power Generation & Energy Systems
EquipmentShare
Columbia, MO
Build the Future with Us - EquipmentShare is Hiring a Mechanical Engineer - Temporary Power Generation & Energy Systems
Added 6 mins ago
RH
Stationary Engineer
RWJBarnabas Health
Long Branch, NJ
- $27.9 USD / hour
As a Stationary Engineer, you’ll help protect the reliability of critical hospital operations while contributing to an environment where patients and care teams can depend on the systems…
Added 6 mins ago
Systems Engineer III
Novalink Solutions LLC
Madison, WI
Added 7 mins ago
Program Manager (Offutt AFB)
Systems Planning and Analysis
Offutt Air Force Base, NE
The Strategic Division (SD) supports high-reliability organizations including Navy Strategic Systems Programs (SSP), US Strategic Command (USSTRATCOM), Air Force Nuclear Weapons Center, and…
Added 10 mins ago
Senior Full Stack Java Engineer (Agentic AI)
Citibank, N.A.
United States
Expert System Designer: You are an engineer with a proven ability to design and build critical middleware ecosystems. You possess deep expertise in creating and applying sound architectural…
Added 11 mins ago
Customer Solutions Engineer I (CO)
ESPEC North America Inc
Aurora, CO
ESPEC North America (ENA) is partner in environmental and accelerated reliability test chambers and solutions with a long history and deep expertise in making the world a better place…
Added 11 mins ago
EN
Refrigeration Design Engineer II
ESPEC North America Inc
Hudsonville, MI
- $73,500 to $84,400 USD / year
ESPEC North America (ENA) is partner in environmental and accelerated reliability test chambers and solutions with a long history and deep expertise in making the world a better place…
Added 11 mins ago
System Development Engineer, Region Services, AWS Region Expansion
Amazon Development Center U.S., Inc.
Arlington, VA · Denver, CO
…We are looking for a dynamic, innovative Systems Development Engineer to build and automate infrastructure systems supporting AWS's global region expansion. You will develop scalable…
Added 11 mins ago
Davit Technician
Fairbanks Morse Defense
EDMONDS, WA
Job Title: Davit Technician / Davit Service Engineer
Added 11 mins ago
Electrical Reliability Engineer
Marathon Refining Logistics Services LLC
Anacortes, WA
The Marathon Anacortes Refinery has an Electrical Reliability Engineer opening. We are seeking a motivated, team-oriented individual to collaborate with refining personnel both onsite,…
Added 11 mins ago
Data Center Technician, Global Server Operations
Google
Stillwater, OK
…similar role (e.g. Systems Administration, Network Deployment Engineer, Help Desk Technician,…
Added 12 mins ago
C
Senior Full Stack Engineer – .NET & C#
Cognizant
Oklahoma City, OK
- $86,000 to $99,000 USD / year
As a Senior Full Stack Engineer – .NET & C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 12 mins ago
C
Senior .NET Full Stack Engineer with C#
Cognizant
Oklahoma City, OK
- $86,000 to $99,000 USD / year
As a Senior .NET Full Stack Engineer with C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 12 mins ago
Senior Workday Security Engineer
CVS Health
Oklahoma City, OK
CVS Health is seeking an experienced Senior Workday Security Engineer to join the HR Technology Workday Security team. This role designs, supports, governs, and optimizes security across…
Added 12 mins ago
Engineer II, Google Cloud
PwC
Tulsa, OK · Oklahoma City, OK
As a Engineer II, Google Cloud you will contribute to the design, build, testing, and optimization of cloud-native applications on Google Cloud, supporting work across the full software…
Added 12 mins ago
C
Data Quality Engineer (Databricks & dbt)
Cognizant
Oklahoma City, OK
- $70,000 to $117,000 USD / year
We are seeking a Data Quality Engineer to ensure the accuracy, consistency, and reliability of enterprise data platforms. The ideal candidate will design and automate data quality testing…
Added 12 mins ago
C
Senior Support Engineer I
Cleo
Oklahoma City, OK
- $70,000 to $80,000 USD / year
…opportunities to use automation and AI to improve efficiency, reliability, and the customer…
Added 12 mins ago
C
GCP data Engineer
Cognizant
Oklahoma City, OK
- $100,000 to $120,000 USD / year
Cognizant is seeking an experienced Knowledge Graph Data Engineer to build and operate the connectivity, profiling, and graph/search foundation that powers enterprise ontology and knowledge…
Added 13 mins ago
OP
DevOps Engineer 4/5-8872-OL
Onyx Point, Inc.
Hanover, MD
- $78,000 to $250,000 USD / year
…operational system utilizing cutting edge technologies. The DevOps Engineer will be responsible…
Added 21 mins ago
A
Software Engineer
Actalent
North Reading, MA
- $55 to $65 USD / hour
Job Title: Systems Software Engineer Robotics North Reading, MAOverviewWe are seeking a Systems Software Engineer to build the software foundation behind next-generation robotic vision test…
Added 21 mins ago
Maintainability Engineer
Actalent
Greensboro, NC
DescriptionAs a Sr. Maintainability Engineer, you will monitor and analyze vehicle maintenance data to identify trends and patterns and recommend corrective actions as necessary. You will…
Added 21 mins ago
A
Product Development Engineer
Actalent
Caledonia, MI
- $50 to $60 USD / hour
Job Title: Product Development EngineerJob DescriptionThe Product Development Engineer will be responsible for owning a section of the execution of design history files for several Class 1…

Cleo

Senior Support Engineer I

Oklahoma City, OK, United States

$70,000 to $80,000 USD / year

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Job details

Pay: $70,000 to $80,000 USD / year
Experience: 9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Posting language: English
Posted: Nov 9, 2026

Original job description

Senior Support Engineer I

Remote

We’re looking for an experienced EDI and integration professional who thrives on solving complex technical challenges and improving how support teams operate. You’ll serve as a trusted escalation point for critical incidents and complex issues across EDI, APIs, and SFTP while helping ensure problems are resolved thoroughly and recurring issues are addressed at their source. You’ll also share your expertise with other engineers, strengthen support processes, and identify opportunities to use automation and AI to improve efficiency, reliability, and the customer experience.

Essential Duties & Responsibilities

Lead Critical Incident Response: Serve as the incident commander for P1/P2 incidents, providing clear direction, making real-time decisions, coordinating technical resources, and driving incidents through timely resolution. Maintain a consistent communication cadence to ensure stakeholders remain informed and confident throughout the incident lifecycle.
Drive Advanced Troubleshooting and Root Cause Analysis: Lead the resolution of complex technical issues across EDI, API, and SFTP environments. Conduct thorough root cause analyses, identify contributing factors, and establish preventive actions that reduce recurring issues and improve first-time resolution.
Provide Technical Oversight and Delivery Assurance: Monitor active support workloads and proactively intervene when tickets stall, require escalation, or are at risk of breaching SLAs. Ensure alerts and tickets are appropriately owned, prioritized, and progressed through resolution.
Strengthen Backlog and Case Management: Lead regular backlog reviews, improve queue health, and develop action plans for aging or complex cases. Identify systemic issues and coordinate their end-to-end resolution while driving improvements in ticket quality and documentation.
Coach and Develop Technical Talent: Mentor engineers on advanced troubleshooting, incident management, root cause analysis, and operational best practices. Serve as a key escalation point for technical guidance and provide ongoing feedback that strengthens team capability and reduces unnecessary escalations.
Advance Automation and Operational Excellence: Identify opportunities to improve alert tuning, SOP maturity, and automated resolution capabilities. Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team efficiency.
Use Data to Drive Continuous Improvement: Monitor operational performance through measures such as P1/P2 MTTR, escalation effectiveness, issue recurrence, backlog aging, ticket quality, automation adoption, and team capability. Use these insights to identify trends and lead continuous improvement initiatives.

AI Fluency Competencies

We embrace AI and emerging technologies as part of how we work, solve problems, and continuously improve. In this role, you’ll be expected to:

Demonstrate comfort using AI-enabled tools to support day-to-day work and enhance productivity.
Apply AI thoughtfully to improve efficiency, quality, and decision-making.
Adapt as AI capabilities, tools, and best practices continue to evolve.
Identify opportunities to incorporate AI and automation into workflows and processes.
Use AI responsibly and in accordance with our AI Acceptable Use Policy.

Prerequisites

9+ years of relevant experience, including significant hands-on experience with EDI technologies and enterprise integrations.
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant professional experience.
Deep knowledge of EDI mapping, transformation, and standards, including ANSI X12 and EDIFACT.
Experience transforming data across EDI, XML, flat-file, and spreadsheet formats.
Strong knowledge of integration and file transfer protocols, including AS2, FTP/FTPS, SFTP, and HTTP/HTTPS.
Proven ability to troubleshoot complex integration issues, perform root cause analysis, and develop solutions that prevent recurrence.
Strong analytical and problem-solving skills with the ability to navigate complex or ambiguous technical challenges.
Excellent communication and collaboration skills, with the ability to work across technical teams, business stakeholders, and leadership.
A collaborative approach and willingness to mentor, guide, and support other engineers.

Nice to Have

Experience in B2B/ EDI Support Role

A few things we offer

Compensation Range: $70,000 to $80,000 annual salary
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging Life-Work balance
401k match
FSA and HSA options
Employee Assistance Program
Paid Parental Leave
Remote work environment
Accelerated title and salary growth potential
A fun and energetic work environment that makes you excited to go to work every day

We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.

Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

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More about this job

Skills

EDI
Customer experience
Incident response
Communication skills
Troubleshooting
Root cause analysis
Case management
Documentation
Process improvement
Decision making
Computer science
Computer technology
FTP
Troubleshoot
Problem solving
Collaboration
Leadership

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